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2.7 403 Reviews

LA Fitness International Complaints Summary

168 Resolved
235 Unresolved
Our verdict: Dealing with LA Fitness International, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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LA Fitness International reviews & complaints 403

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11:19 am EST
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LA Fitness International false representation of membership

I was sold a membership at the Eldridge Road & West Little York Gym and specifically requested a multi state all gym access. I tried to use the membership at what they call a signature club only to find out I had been sold a bill of goods & could not work out there unless I paid another $100 plus $20 per month.

Look on the internet before you buy. This organization has more bad, disreputable stuff written about it than any health club I have belonged to in the past 20 years.

I spoke with SHannon on the phone at coprpoate and she was the typical recording and refused to let me speak to a manager.

I will be cancelling my membership & if you are smart you will not join this lying bunch of theives!

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9:58 pm EST
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LA Fitness International sexual harrassment

My friend and I were members at the LA fitness center in Fort Lauderdale, FL. On one occasion the person swiping ID cards at the front desk began antagonizing my friend and called him a "###." We reported this to one of the managers (Mike) but he said that since he did not hear the derogatory remark, he was not inclined to do anything about it. My friend and I immediately terminated our memberships at the Fort Lauderdale LA Fitness center. I called the main customer service office in California to voice a formal complaint. I was later told that the employee that engaged in the verbal confrontation with my friend had been fired. My friend is in the process of speaking to an attorney about a sexual discrimination lawsuit regarding the matter.

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TruthtellerIsMe
, KY
Feb 14, 2011 12:04 pm EST

HAHAHA this is just another sally [censor] "[censor]" complaint that thinks they have rights because they are "POLE SMOKERS"...Grow up and take your medicine, , ya want to bend and take it in the [censor] and tongue wash that [censor] dick when he is done treating you like a woman - but dont dare anyone call me by the name I really am! [censor]...
you make me sick...Someone calls me a [censor] and I am straight --what do I get to do? Sue them for name calling? Your just a little whining [censor] and I hope more call you by that name..If you take offense to it -- stop sucking pole ya sick [censor]

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Eatameeeee
Yesssiree, US
May 17, 2010 2:52 pm EDT

Is he?

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Katie7
fort lauderdale, US
Feb 03, 2010 5:23 pm EST

La fitness is Horrible.. the actual weights are old & DIRTY- not the newer weights. The stickers on the machines are old and peeling off. The equipment needs to be renovated and updated. This is a prominent location, for it to not be updated and clean is ridiculous. I have been a member for 6 years and am thinking about transferring to a new gym due to the disappointment of this gym. This is the closest LA fitness gym to downtown Fort Lauderdale, and is a huge disappointment. HIGHLY RECOMMENDED A RENOVATION! DO SOMETHING!

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9:06 am EST
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LA Fitness International false charges

When I first joined they wanted a canceled check so they could take their money out of my account. I gave this to them.

They withheld 2 months out of my account. Then they took the next 2 months out of my friends account. When I called them they said they never had any information on me. So I gave them a charge number. I asked them if they would reimburse my friend and charge my account. They said that would be a lot of work couldn't I just pay my friends. So I did.

They then started calling me non stop saying they had lost my charge number and wanted me to give it to them again over the phone. I informed them that I would go to my gym and fix it that I don't give this out over the phone.

I then contacted my gym Beavercreek, OH and spoke to BOB who said that when I came in he would take care of it, I told him it would be approx. a month because I was remodeling he said no problem.

A month later to my amazement 2 charges were on my charge card but one of them was more so I called them only to find out that these were the rudest and nastiest people on the planet earth. They could not tell me why the charge was more but then all of a sudden she said that my charge had been denied by the charge company so there was an extra fee.

I called my bank and they never ran a charge through in August, (the month they lost my info.) so they ran two charges through in September. I can't help that they ran 2 charges in 1 month since they lost my info.

I then told her that I would be canceling my membership and she told me they were going to charge me for another month I told her to take it as my last month which I have already paid. She said no I asked why not she said "Because that's just the way we do things".

I then called the California office and after telling the girl everything I have been through she informed me that nothing was noted on my account. She then said, "And what do you want me to do about it". What a *&@@%!

I have since tried to call California and when I ask for a manager I just get put back to main menu.

Customer beware. When you are done with them it will be expensive to get out of your contract!

BUYER BEWARE

They will put charges on you and there is nothing you can do about it and they don't care.

Its nice to know that with economy so bad they have so much business they can afford to loose more.

Whats really bad is I enjoyed working out there I even drove 30 minutes to get there.

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2:37 am EDT
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LA Fitness International child sexual assault/lack of supervision

I have tried to find a good e-mail or corporate number to call LA Fitness to report their employees gross negligence in their "Kids Club" day care facility. I am currently seeking legal action as I am extremely upset with the handling of an incident involving my niece who is in my legal custody. My niece was in the Kids club and my wife went to pick her up after working out. To her horror she sees our 4 year old niece with her pants at her ankles and her shirt over her head baring her chest. There is no one providing supervision and have allowed a little boy to begin removing her clothes and pulling her underwear up in a wedgie fashion. The ONE lone person in the day care comes out the bathroom area with no idea what is going on with the kids. This is unacceptable on all levels. When my wife questioned and asked for a manager she was told there was not one there. She called me and I, knowing there is a manager on station at all times of operation, went up and spoke to the night manager. He was not even told of the incident and was thrown back when I explained what had happened. He apologized however, in my mind that is not good enough as my child was basically naked in the middle of a public day care and no one was there to watch over the children and their actions. That is the point of having adult supervision to prevent acts like this and worse. Since I cannot find a good e-mail or number I will let a lawyer research the issue and possibly sue if there is a basis. This is unacceptable on all levels and someone has to be accountable for the children. God forbid my wife had taken longer and the little boy had gotten her completely naked because there was no adult supervision in a day care that LA Fitness charges for. Shame on them.!

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Elijah deckard
, US
Aug 15, 2016 6:55 am EDT
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Please contact me asap as I am aligning a law suit against LA fitness for the assault to my daughter BY STAFF she is 8 years old

Call me asap we are trying to show a pattern of neglect and abuse
[protected]

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Annaid
, US
May 20, 2014 11:55 am EDT

Two weeks ago after picking up my child from the Eastlake LA Fitness kids club we arrived home and I gave my child a bath and I immediately noticed 3 yes THREE bruises on her leg that were not there before. I asked her what happened and as far as a two year old can explain she said a boy pushed her. This last week after picking her up from the kids club as I was putting her in her car seat I noticed scratches behind her arm. I asked what happened and she said a spider bit me. Which I do not believe is true. This is beginning to make me feel uncomfortable leaving my child for 1 hour at the kids club because these are signs of the lack of supervision.

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Hormiga
Chula Vista, US
Feb 20, 2010 6:07 pm EST

This is so not true. The attendants in the child care they love the kids in there and watch them all the times. I have 3 of my own and nothing has ever happend. They are very concious when you pick up your kids and won't give them to just anybody. Whoever drops the kids they are the only ones to pick them up. It's very secure. it's up to the parents that don't ever control their kids or won't educate them properly. You can't blame other people for the actions of your kids.

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6:48 pm EDT
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LA Fitness International poor service, cleanliness

I have been a club member for several years and have been generally satisfied. During the course of my membership I've been approached by a number of club fitness trainers, each offering me a free session.

I've had gym memberships for years so I did not need a trainer, but since it was free I accepted the first offer. We made an appointment to meet at the gym several days later. After showing up at the time we agreed upon, I waited for over an hour before giving up and leaving. I never saw that trainer again.

A few weeks afterward another trainer approached me and made the same offer. I declined, telling him of my experience with the previous trainer. Each time I saw him at the gym he would ask me again. Finally his pestering wore me down and I accepted, thinking that he would be punctual since he knew about my last experience. Again I was there at the agreed upon time, and again the trainer never showed up! Unbelievable!

The "trainers" at LA Fitness are a bunch of unprofessional clowns. It would be laughable if it wasn't so hazardous. I have seen trainers teaching their clients poor and even dangerous weight lifting form.

Avoid these idiots. If you need a trainer, hire a professional.

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Cardioman
Upland, US
May 14, 2010 10:51 am EDT
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I agree I have been a member of La Fitness for over 10 years. aAnd over the years its been a revoling door for trainers and also for sale personnel. At the LA fitness that I have been worhing out at. I see trainers and sales personnel come and go every 90 days. I gotten to the point where I dont even talk to any of them knowing they are are going to be gone and 3 months and I will never see them again. Also I noticed most of them are young and dont seem to know what they are doing.

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9:24 pm EDT
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LA Fitness International cancellation humiliation

This is yet another complaint against LA Fitness and their ridiculous strategy to milk customer till their last penny.

I became a member of this club from Sept 1, 2009. They also lured me into enrolling Personal Training Program(PTP).
While signing the PTP, the trainer officer (Joe W) assured me that I can cancel the same at any point of time and I dont have to pay a peeny if I contact him instead of corporate...

And I got tricked into this which I regret now.

Now, I am not able to continue the membership so trying to cancel the same and the response is too obvious.. ignorance..

This guy who sat with me after his work hours while enrolling, now doesnt even take my call or talk to me saying he has other appointments on his schedule and cant talk to me for a minute also...

The GM of the local club (another Joe) is acting unaware and not willing to take any responsibility of this...

I really pissed as they are asking me pay over $600 to cancel the membership...

I am going to stay here as I am from INDIA and have to go back...
They just refuse to listen to this and almost humiliated me out of the club today...

Can someone take a note of these complaints and take some action on this company?

they are looting people every day, every second... and still nothing has been done...

Please take some action...

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2:47 pm EDT
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LA Fitness International 2 letters returned

I mailed 2 letters to la fitness, 3420 buford dr. n. e., buford, ga. 30519 and both of the letters were returned to me with a yellow sticker with return to sender, not deliverable as addressed, unable to forward. I rechecked my paperwork and called la fitness to make sure the address is correct and it was confirmed. I believe a carrier in the buford post office does not have a clue what is going on and demand you pick these letters up at my house and hand deliver them asap. my name is cindy souther, 2820 araglin dr. dacula, ga. 30019. [protected]. I am waiting for your excuse.
Sincerely,
Cindy souther

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BIRDCAGE
Forest Park, US
Mar 02, 2010 10:30 am EST

LA FITNESS IS A RIPE OFF, I SENT A LETTER TO CANCEL THE MEMBERSHIP AND THEY SAY THEY DIDN'T GET THE LETTER, SHAME ON ME NOT CERTIFIED IT . THEY ARE RETURNING $70.00 . WHEN THEY OWE ME ANOTHER $240.00 . THERE FACITIES ARE NASTY AND GERMS ARE ALL IN THERE LOCKER ROOMS. THE ONE I'M TALKING ABOUT IS THE ONE IN MORROW GA. THEY HAVE CHEATED ME AND TAKEN MY MONEY. IT WORK BE LONG BEFORE THE GOVENMENT WILL BE ON THEIR ### AT THE CORPORATE OFFICE WHERE EVER THEY ARE. I WILL SOON BE POSTING SITES FOR YOU TO FOLLOW UP AND GET YOUR MONEY BACK. I NEED HELP. PLEASE EMAIL ME AT AND WE CAN WORK TOGETHER . WATCH YOUR EMAILS IT'S COMING.

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1:48 pm EDT
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LA Fitness International safety and customer service

The Gym itself is an impressive faciltity and the hours are better than most gyms that I have experienced in my 13+ years of weight training. They have 2 trainers, Demetrias and James, that really know what they are doing. Most of the other trainers can be seen text messaging and relaxing WHILE training clients. There is even a European female trainer that hordes weights for herself while she is training and she will confront you if you tell her that she doesn't need to take 7 dumbbells off the weight rack for her client.

Matts are left on the stairwell which is a fire-code violation, 6-12 plates can be found on abandoned leg press machines from 7:00am-1030am every week day, dumbbells are left in all areas of the gym for days on end, 20-36 dumbbels are consistently absent from the racks...

I have begged the staff for over 10 months to require that the members and trainers to rack their weights. Alll to no avail. There is not 1 sign in the facility asking clients to return/rack weights. 2 weeks ago, I posted 4-5 signs throughout the gym asking members to rack the weights. I was confronted by an employee because of this. Instead of him being upset with the staff for it being necessary for a customer to post signs and repeatedly beg for them to follow proper gym etiquette, he decided to give me attitude.

Yesterday I asked Lauren (the membership card-scanner, girl) for his name because I am considering writing an article regarding the lack of gym etiquette. She responded with "I am going to revoke your membership".

I told her that was fine as long as she refunded my $200+ initiation fee. She said she wouldn't because I have been a very uncooperative member...

She revoked my membership because after begging them for 10+ months to put the weights/equipment away (which is an insurance regulation and a fire code violation) I posted some signs asking members to rack their weights (how dare me)...it is the only gym I have ever been in that doesn't care about weights, steps, mats, etc strewn all about the floor and fire exit stairs.

I have numerous photos of the conditions I speak of.

I am now pursuing a lawsuit.

On a side note, I learned yesterday that one of the trainers at this facility tripped over weights that were left on the workout floor and was on crutches for more than 3 weeks.

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LA Fitness International zero etiquette

The Gym itself is an impressive facility and the hours are better than most gyms that I have experienced in my 13+ years of weight training. They have 2 trainers, Demetrius and James, that really know what they are doing. Most of the other trainers can be seen text messaging
and relaxing WHILE training clients. There is even a European female trainer that hordes weights for herself while she is training and she will confront you if you tell her that she doesn't need to take 7 dumbbells off the weight rack for her client.

Matts are left on the stairwell which is a fire-code violation, 6-12 plates can be found on abandoned leg press machines from 7:00am-1030am every week day, dumbbells are left in all areas of the gym for days on end, 20-36 dumbbells are consistently absent from the racks...

I have begged the staff for over 10 months to require that the members and trainers to rack their weights. All to no avail. There is not 1 sign in the facility asking clients to return/rack weights. 2 weeks ago, I posted 4-5 signs throughout the gym asking members to rack the weights. I was confronted by an employee because of this. Instead of him being upset with the staff for it being necessary for a customer to post signs and repeatedly beg for them to follow proper gym etiquette, he decided to give me attitude.

Yesterday I asked Lauren (front desk girl) for his name because I am considering writing an article regarding the lack of gym etiquette. She responded with "I am going to revoke your membership".

I told her that was fine as long as she refunded my $200+ initiation fee. She said she wouldn't because I have been a very uncooperative member...

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LA Fitness International theft of money from my account

Subject: Theft from your corporation

Dear Sirs,

I am a member at your location in Phoenix; I use the facility at zip code 85016. I came into your facility on the 7th for my complementary session with a personal trainer. Daniel C. I was very impressed with the session and talked to him about getting into the trainer program with him as my trainer. We talked for a bit and he gave me a price, a Labor Day special. I told him that I could not do it till the following Friday, he told me that I would not be able to get it at the special rate. I filled out the paperwork under duress as he told me that he would try and get me the special rate on Friday. I was told that he would call me on Friday and let me know what they would be able to offer me. That nothing would be taken out of my account until he got my authorization. That Friday he withdrew the entire amount at full price from my bank account without my authorization and caused my account to be overdrawn. I called and was assured that they would fix the problem. I was told by my bank that the charges went through this morning along with the overdraft charges that it caused me a total of 55 dollars plus the 309 that they took out) I went into the facility this morning and asked to speak to the manger. The young man behind the desk told me that he was the manager (I have since found out that he was not the manger and he lied to me) he told me that it would take several days to return my money. I asked about the overdraft charges and was told that you would not do anything about it.

Your trainer took money out of my account with my authorization! They refused to do anything about the money that your establishment cost me and your employee lied to me about his position there

Your employees there have shown me no empathy or willingness to do anything to resolve this manner at all. I am amazed at the lack of customer service. I did not ask for anything more than what your company cost me and don’t want to cancel my membership but I am considering taking legal action against you at this point.

Darrin Brown
Darrin Brown
UPA, Executive Director

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Erina Davidovich
Flushing, US
Nov 29, 2010 3:28 pm EST

Similar story in Great Neck/Lake Success Club, New York. I would like to file a complaint with Corporate Offices, but the local club manager Todd finds it amusing, since there is no listed phone # and website and as he is not supplying me with the information.
My daughter used my credit card to put a retainer on special promotional personal trainning offer with the courtessy one week time to decide. She called in to let them know that she decided against it. Nevertheless, they put the charges through. When she contacted John the trainer and Todd the manager, at first they said they will take care of it. I week later notheing was done and I was getting a run around. I cancelled the credit card and put the amount in dispute.
I also cancelled my own membership. But the saga continues, since this charges need to be removed from my daughter's contract. Obviously, no one in this club is going to do anything about it, since it is being run by unscroupulous individuals.
I was under the impression it was a coorporate business not mom and pop shop.
If anyone knows how I can get in touch with anyone oversseing the operations, please let me know
Erina (ex-member now)/Julie Davidovich (still pending)

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LA Fitness International scam and cheating

I joined the gym back in 2005 from out of town, well first of all the gut who signed me up gave me a discount thru a home depot employee? but the problem was I wasn't a home depot employee. So I got my discount and then they signed me up for a fitness training which they said I could cancel within 30 days? I found out later after 10/days that that wasn't so.

I had met someone who use to work for L.A. Fintess and was told to call and ask for the president of the company which works ou tof the Perimeter mall gym and complain to the state attorney general of georgia when yo cal the gym . here is the page below. I called and got all my money back. they havent bugged me since... don't get mad get even find out your rights!

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Valerie
, US
Jul 18, 2008 3:44 am EDT

Shante Hicks, a sales person, mislead me on the levels of the yoga class on Sunday. For two weeks the yoga and palates classroom was closed for two weeks for repairs. Neither online nor on print out they gave me is said that yoga class is advanced. While managers when I complained about classes pace told me that it is advanced class. During the Sunday yoga class we didn't have time for mind and body connection whatsoever and you can forget about stretching your muscles. This class is about jumping up and down from the mat and changing positions fast. The trial period is too short, if you work full time in addition to your part-time job, have family responsibilities, sick relatives, and also going to graduate school then LA Fitness isn't going to accommodate your needs. I didn't even have a chance for the first month of my membership to meet with personal trainer because it was end of semester and too much work. I hoped that after all the craziness ends I will be able to take care of myself, but LA Fitness wouldn't care. When I called member service manager, Stacy Bantle, she transferred me to some gentlemen who was extremely rude. I'm very unsatisfied with the service. They denied paying me back my initiation fee and said that it's my problem that I cannot jump up and down with their excellent yoga instructor. I was transferred from one person to the other and when I called the corporate office I was told that I hanged up on the local management, which was a total lie.

Valerie
Valerie
, US
Sep 17, 2008 6:07 am EDT

I concern with a day care at la fitness in puyallup, wa. During the busy schedule it's so many kids there and only two person working, one for the reception and one in charge to watching the kids, what i saw it's not safe for the kids especially a baby, toddler mixed together in one room. They need extra person for the safetyness, they can't handle a lot of kids only two person what happen if the kid got hurts? Are they responsible for that? When i tried asking the front desk regarding the daycare the answer wasn't i expecting for.

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Bromen
, US
Oct 19, 2009 9:09 am EDT

I joined LA fitness with the sole purpose of seeing a personal trainer, I booked and paid for a months worth of sessions with Ricardo Edwards and after the month was finished I decided to continue and paid £145.99 for 8 more sessions of which I only had 4 as ricardo stopped turning up at the gym, I kept phoning LA fitness who said it wasn't their problem as he was self employed, even though they advertise him as a 'LA Fitness Personal Trainer' They then offered me two months free membership, although what is the point as I only joined the gym to see the personal trainer and I dont want to fork out more money to another personal trainer who could very well do the same thing! I am out of pocket by £73 and although I have written twice to head office at LA Fitness, I have had no response!

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NicoleY
San Diego, US
Sep 27, 2009 1:19 am EDT

There is a legal limit to children per adult and they abide by them. Also there is a safe closed in infant area for smaller children. It's not daycare it is a temporary drop off with a very strict time limit for a reason. For the price and service it is very accomodating and affordable.

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mia3
lincon, US
Sep 02, 2009 7:42 pm EDT

ASF INTERNATIONAL IS THE CO STEALING YOUR MONEY JUST CALL YOUR BACK

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PR girl
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Aug 06, 2008 12:49 pm EDT

Hey.I got scamed as well.I'm trying to cancel my membership now for almost 6 months and they used my credit card without me knowing it, because I slided it once when I signed up. Don't ever DO THAT!
I'm going to the media now, because i do have great contacts to the media.I'm working for a PR guy that discovered a huge scam in 1989 when the city of Los Angeles was manipulating the parking meters. The city ended up paying over 15 million dollars back! If we all stand up together we can make a change.
If you like to be part of this story send me your email address and I will keep you up to date!

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LA Fitness International personal training contract

If it sounds too good to be true, it probably is. I thought I was old and wise enough to know this, and to trust my gut when it screams NOOOOO! But I fell for the promise of "free training sessions" if I signed up. I even fell for the high pressure pitch when I said I wanted to think about it. "I may not want to make you the same offer tomorrow..." I feel violated!

I probably told this personal training manager at the San Marcos, CA club 10 times or more that I had NO INCOME, and was using a small amount of savings for a few months to get in shape for an upcoming job on a sailboat. He assured me that I could cancel my contract anytime and the automatic payments would stop. All I had to do was come talk to him when I wanted to cancel, and he would take care of it. I questioned a few things in the contract, that I admittedly did not read all that well, and he kept assuring me not to worry about it. Like an idiot, I trusted him. I had put on some weight and had fallen off my work out routine. I was feeling flabby and out of shape, and must have appeared as vulnerable as I felt.

This personal training "manager" did give me a few "free" sessions, and I also got the lame half hour one I supposedly paid for. I never really felt my needs were being met but figured this will come in time. After the first month, I realized I was better off physically and financially on my own and went to him for guidance as he instructed. He rather callously handed me a piece of paper and told me to send it in and everything would be ok. Again, I believed him. A few days later I received what appeared to be an email confirmation so I felt ok. What I did not see, because my trusting nature refused to see it, was that the effective date was almost a year later! Imagine my surprise, anger, frustration, and fear when I saw that another $39.00 had been debited from my seriously depleted bank account!

After several persistent calls, and some rather rude comments from the Operations Manager of the club, I was told that the VP agreed to cancel my contract, effective immediately, but that I would not receive any refunds. As of today, August 31, 2009, I have not received the promised email confirmation and am in the process of writing to this Operations Manager, the VP, and the president of LA Fitness. I also canceled my debit card so hopefully that will keep these sharks out of my bank account.

I have expert legal advice from some very good friends who happen to specialize in class actions. One of them just settled a huge consumer case and is looking for another cause to champion. Maybe this will be the one!

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Stan Sokolov
Feasterville, US
Apr 21, 2012 11:38 pm EDT

Personal training in LA Fitness is expensive and benefits of the contract are one sided. Individuals must sign for 3/6/12 months contracts that could not be terminated without serious penalties implied on individuals. Training sessions are short. 25 minutes, especially considering price of $40 on the 12m term. Prices are also getting more expensive for the shorter contracts. Upfront fee of $159 does not look reasonable considering no value provided upfront from LA Fitness side.

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mgkisa
, US
Feb 03, 2010 8:33 pm EST

I am having a similar experience with the LA Fitness club in Edina, Minnesota. I was swindled into a contract by a guy named Geoff Bray. He did the high pressure pitch - "sign up today and I'll give you free sessions on the side, this price is good only today" BLAH BLAH BLAH. I should have read the contract a little better, but he kept assuring me I could cancel if I felt later like I couldn't afford it. Well, later I decided that I couldn't afford it, and tried to cancel. I got no where with the actual club manager, and of course the guy who sold it to me originally had left the club. When I asked why he left someone told me "well, there's probably a reason he's not with the company anymore" (the implication being that he had lied to other people as well).

The best the VP would do for me 7 months ago was to freeze my sessions for 6 months. I thought maybe this would be enough time to feel more financially secure and be able to pay the membership fee again. Well, now I'm being billed again, and I still can't really afford it, so tonight I went to talk to the personal training manager at the club - Brady. I explained how unhappy I was with my personal training experience, and that I was going to quit the club entirely if he didn't cancel the contract. He said I could cancel if I paid a $350 fee. I said I wasn't able to pay that and that I'd be canceling my membership to the club as well then. I told him that the customer service I'd received was horrible and he told me "Well, not everyone is gonna be happy". I asked if that is LA Fitness's slogan because it sure seems like it. I've called my bank to put a stop payment on any charges originating from LA Fitness and now I just need to write to the President (I can't find out how/where to do that - anyone know?).

Anyway, my advice is not to sign up for personal training here. The trainers are terrible, and you can never get the same trainer - it's a revolving door of people in and out of the club. There is no accountability. And they will LIE to you to get you to sign the contract. BEWARE!

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LA Fitness International overpayment

To whom it may concern,
I obtained a membership with you guys earlier this year and was pressured into the contract. I do however know regardless of the pressure that I received for obtaining a membership and personal trainer that I am obligated to make a final payment if I cancel the contract. I purchased a member ship for myself, Vicki Reagan and two children. It turned out that Vicki or the children never came to the club so I canceled. I also only went to the club about 8 times, and twice with a personal trainer. After I paid for a personal trainer the customer service I received from the club was beyond poor. The personal trainers were never able to schedule me, and I switched to 3 different trainers in a matter of 1 week. Nevertheless I felt like the service and experience I had with the LA Fitness in Rowlett Tx was unsatisfactory. I then went to the club to cancel my contract and they said I could not cancel, but I would have to send a cancelation request in the mail. First of all that is unheard of. What type of customer service is that when you send a cancelation request through the mail and hope that it is received on time so you are not obligated to make another months full payment? So nevertheless my contract finally was cancelled and I was awaiting the final bill. So on 7/20 I was charge an amount of $240 and $490, which I thought was my final payment due to the buyout of personal trainer contract of 50%. I then realized another $240 was withdrawn from my account on 08/15. I imeditatley contacted customer service and they explained to me that my personal trainer contract was never canceled. This made me beyond angry to realize that a corporation can operate like this. I mean it does not make anysense for me to continue to pay for a personal trainer each month if I do not have a membership. The customer service agent then told me that it is 2 seperate contracts which of course no one cared to tell me. So in order to cancel my request I would need to pay an additional $500. So this means I have not been a member of the club for over 4 months, and if I was to pay a cancelation fee, you guys would charge me a total of $1470 for the past 4 months. This is more then my 12 month contract! In no way is this 50% of my contract. I assure you guys have made your money off me, but I want you to see how unfair your policy is and there is nothing I can do about it but write a letter, that will probably be tossed in the trash. As a customer, I made a commitment to you that If I cancel I will make my payments. Well guess what, you guys received all your payments on time, and continued to take excessive amounts from my account. The customer service agent refused to go back to the date that I canceled the membership and credit me back with the overpayment amount I made on my contract. So basically I have 2 options. 1 is to cancel the personal trainer membership that common sense should tell you to cancel on the date I canceled my membership. I then will have a $500 fee that For early termination of contract which I feel I have already paid over the last 4 months. Option 2 is to close my checking account so you guys do not have access to withdrawl funds. If I do this, then more then likely I will get a bill in the mail that I probably will refuse to pay. Then it will show up on my credit report as a collection and we would be fighting this out for months. What I am asking you guys to do is look again at the date I canceled, realize the money you guys took from me over the past 4 months is more then 50% of early termination fee for personal training. Cancel my account with no further billing. As I said before you guys more than just made money off me, You have encouraged me to let everyone I know who is interested in a Gym membership never to go to your club. I know being a huge corporation, it really does not matter if you have an unhappy customer as long as you made your money. I am just asking you to think of the equality in this, is this fair, is this moral? I unlike most people canceled my contract the way I was told, and I allowed you guys to withdrawl funds from my checking account. I put my full trust in LA fitness, and made payments when I could have walked away. Knoq through my honesty and the commitment I made to LA Fitness, I expect you guys to do the same, and refund to me what is rightfully mine. I would like a phone call, or further explanation, but like I said the customer service I received from you guys, It is very doubtful, I will have a response. Thanks again for your time, and Hope whoever is reading this, can put themselves in a customers shoes and do what is right. Please contact Micah Semmler at [protected]

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LA Fitness International wanted $50 for my daughter to work out one day

My daughter came in from out of town. I took her in and told them she was my guest. I was asked if I had a guest pass? I didn't have one. They told me it was going to be a $50 fee. Outrageous! They wouldn't budge! So I cancelled my membership right there. They didn't blink an eye. You can print a 3-7 day pass from online at home, but with out it, it's $50. The lack of customer service was amazing. The manager on duty came up and started his conversation off by telling me how this was nothing to be mad about, how he is from california and people there would never get mad at something like this. He spoke down to me, like I was an idiot. I never raised my voice, just stood firm on how I thought this was absolutely rediculous. Then, when he found out my daughter was a personal trainer and was going to help me, the issue transferred to that. I understand because of liability reasons why they don't want her training me in their gym. But the way this kid talked down to me was uncalled for. At this point, I was pissed! I had 2 other friends there that were members, who had issues with them before. When he found out they would quit, too, he offered to let her work out for free, but we would have to work out separately. I was fine with that, but wanted his name for when I talked to the corporate office. He would only give me his first name, not his last. When I asked for a business card he said they didn't have personal business cards. I asked him to write his name down on a blank one but he wouldn't. I asked him then to write his name down on a message pad. He started to, then leaned over the counter, his arms resting on it, and said to me "lady, I have been through 8 years of college, I don't need this crap!" I told him I raised 5 kids and 6 grand children, I was old enough to be his mother and I didn't appreciate him speaking to me like he was. He wadded up the paper, threw it down, and said "i'm outta here!" I then asked the receptionist for his name, she said she only knew his first name. I said what ever, and she said it was against policy for her to give out that kind of information.

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cwentb
Housotn, US
Sep 09, 2009 7:08 pm EDT

First off, LA fitness lies and cheats people out of their money. Thank goodness these were the only problems you had cjr3sgal. Do a quick google search and you'll see how much worse LA fitness could be! They have a system set up so that they can basically just TKAE your money with no care about you (the customer) what so ever! $50 is ridiculous and they should have never spoken to you like that! Anyone that is backing up LA fitness surely hasn't been there long enough to understand or just hasn't noticed the problems.

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dmstrait1963
Davison, US
Aug 22, 2009 1:04 am EDT

I agree with cgr3sgal, The manager handle the situation wrong. I've been to alot of gyms and He should have welcomed your daughter for free. The one gym I go to gives out passes for free, You can walk right in and they will give you a free week. The gym is always packed because they treat people with respect .

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XenoMiang
Dallas, US
Aug 08, 2009 5:33 pm EDT

I actually agree with Nonnie

Why didn't you print the pass?

And maybe if you wouldn't have just upped and canceled your membership right then and there they would've been a little more helpful. That's just customer service issues, and the quicker you are to throw down the "cancellation card" the quicker they are to fight back and the less likely you'll be able to get any help. Plus canceling means they really don't have anything to do with you anymore.

The experience does sound like it sucked, I understand that. But I do feel you and them handled it the wrong way.

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LA Fitness International personal trainer

I signed on with Pro Results at L.A. Fitness. I've been pleased with L.A. Fitness, however, the training program within that center...Pro Results has been a great dissapointment. In three months, I have gone through three trainers. The first trainer, just didn't show at various scheduled appointments, and gave me lame lies to cover up for it. The second trainer was great, but left to work elsewhere. Obviously, Pro Results was not making him happy. My third trainer showed up wired, "high as a kite", talk about how fabulous he was, and how the female clients were all over him. I was gone for one week, and when I came back. they told me he just stopped showing up.

Obviously, Pro Results does not do a thorough job of calling references.

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LA Fitness International totally ignored

17 year old boy was bitten by an adult, in a basketball court on 08-18-08. When child complained to staff, his complained was totally ignored - two bumps on back of his head - and HE, not the thugh that hit him - was asked to leave.

Met with the General Manager and his assistant, and was suggested "MY SON" cancel his membership, not the thug! Want to warn all parents not to trust LA Fitness personnel because they just don't care what happens to minors in their facilities.

A Police report was filed to make sure there is evidence of the abuse, totally ignored by LA Fitness Staff.

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LA Fitness International charges

to whom it may concern my daughter cancelled her membership back in november of last year, or he told me they froze her acc an d they keep on charging me every month even after we told them it was cancelled, im so sick and tired of them i want my money back

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k nguyen
Fountain Valley, US
Oct 15, 2014 1:20 pm EDT
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I am still a member @ LA FITNESS Huntington Beach, CA. Till 2016. The reason I am writing this complaint is because:
1) The rate @ LA FITNESS now is very high compare to other fitness center.
2) Also I notice @ LA FITNESS Huntington Beach, CA. There are too many STAFF employee stand around in the office talking and do nothing. Which included the Manager, this is not what I want to see my money goes. BEFORE when BALLY'S FITNESS still around there about only 3 STAFF per shift. But now I think it about 6 or 7. It ridiculous. I think that why the RATE is so high huh.
3) Bad management I think.

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LA Fitness International overcharging

If I have to discontinue with them I need to inform 20 days before and I can't do it at there service center. I need to mail a letter to there main office in CA and even after doing this they are charging for a month.

Why it is like that when I joined I join at there service center not in the main office in CA and why do I need to inform 20 days before. Why it takes too long to discontinue membership.

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Halmoe
, US
Feb 02, 2012 4:53 pm EST

Never sign up for them. They automatically drafted my account 2 days earlier than the contract stipulated and when they over-drafted me, they drafted 2 more times! I tried to get the manager at 67th Avenue and Peoria in Glendale to reimburse me. But he said that he couldn't. So I told him to cancel the account and give me a cancellation receipt. Two months later they attempted two more drafts at the full price and wouldn't reimburse me even though I had already canceled and I even had a receipt. Terrible Customer Service.

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LA Fitness International signing up / accessability

Membership sign - up... They did not follow the terms and conditions for payment. This caused a overdraft on my account twice. When I spoke, wrote, faxed and emailed they ignored their indiscretion. I went to the facility manager who cared less. I complained about the eleavator frequently out of service. I have limitations that were expressed at the time of signing up. I spoke to numerous club employess about the problem. Once again the problem was ignored. I was not able to use my membership because of this problem. They would not cancel my membership. Thank god I have a private bank and we stopped it immediately. Ironically, they contacted me early this month and I told the new sales person what it would take and he cared less.

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LA Fitness International guest policy

LAF is a Rip!
When me and my bro signed up they said the best plan for us .is the one with the 2 guests included in your plan and today i went to LA Fitness is Redlands, CA and the guy said i have to be 18 to enter the gym because of new policy rules.Its [censored] because i go everyday to the gym and never had this problem.The Girls that work there are super Chill.and This one guy is a complete D*ck!

Its Pretty stupid when he was looking up our account on the computer for a few minutes .just to make something up so i cant go in.

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LA Fitness International contacts

Phone numbers

+1 (949) 255-7330 +1 (949) 255-7200 More phone numbers

Website

lafitness.com

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