Jo-Ann Fabric and Craft Stores reviews and complaints 1
View all 199 complaintsJo-Ann Fabric and Craft Stores - customer service
Wow! After going to this store a few times in high school I remember telling myself "note to self, never go back!" first, they have all the fabrics aligned on the wall with little room to wiggle your fabric out of. So when I finally found some fabric that I liked, I went to the station to get my fabric cut and the lady almost had a heart attack when I told her it was blanket and I wanted it only 2 yards. She then argued with me that I needed at least 3 yards for a blanket despite the fact I told her that this was a simple couch blanket to have when watching t. V. Or something and I did not plan on using it for a bed or a nights rest. When I had gotten home I realized that the widths were not the same length. I then had to drive back to joann's and asked if they could simply cut the widths so that I could then start my blanket. I was shocked at how rude she was. She left little to no room for me to speak, she loudly spoke the corporate policy of "custom cutting" and that she could not help me any further. I tried to explain that I am trying to save time and instead of me having to align it at home and buy new scissors it would really help if she could just do it, by this time other costumers were right against my back listening to my conversation, another worker came over, I was mortified! It says no where in this store of "custom cutting!" if I would have known when I first picked out my fabrics that they could not simply cut off a few ends here and there I would of saved myself the time and gas and just gotten different fabrics with the same widths. They seem to be nosy about everything else but couldn't at least let me know that they knew the widths weren't the same and would not be able to "custom cut" in the future? Shame on you joann. I will never go back to this store.
This all wouldn't of been such a big deal if the workers didn't have such an attitude about it all. I get that it is corporate policy about "custom cutting" but you can give a little room on that because seriously, she only had about three inches to cut off for me and I would have been on my way. Also, just her tone in the entire matter, even when she apologized it was almost as if someone was forcing her to say "sorry."
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Jo-Ann Fabric and Craft Stores Reviews
Service So Poor, I'll Be Surprised if They Remain in Business Much Longer Out of stock Christmas garlands Online order Appearance and building for my locationGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
When you go and buy fabric you are supposed to make your project not the clerk. How do u buy fabric and not own a pair of scissors? Joanns underpays their employees...and they are expected to feel like they had a workout by the time they leave. I know because I worked there for over 10 years and was told to work my employees like this. Come on and do your own project...
Champion of Logic - ironic username, too bad you don't live up to it. Corporate policies tend to be fairly broad for the very reason of allowing wiggle room because you cannot account for every scenario. However, I experienced the very same thing with Joann's. I walked up and no one was waiting. I went to take a number and asked the girl if she wanted me to take one (no one was around and the last time I came in, someone chided me for taking a number while no one was in line). The girl ignores me and walks away (this is why you are working minimum wage with that attitude). I then ask the girl for two cuts of the same fabric: one in 3 yards and one in 2 yards. She tells me she cannot make a custom cut but she will do it just this time. Um...okay. How is that custom? So, then she tells me I cannot return these fabrics since they've been cut and cannot use a coupon for them. Once again - how does this make sense? It's policy, she told me. So, to demonstrate how idiotic this was, I said I would like 3 yards only. She cut it. I walked back to the number line and pulled a number and waited. I then asked for 2 yards. In the same fabric. Now, suddenly, it was not a custom cut. Are you serious, Joann's?
So, on top of rude people, the store is apparently populated with people who barely passed their GED exams. Still, Joann Fabrics usually has the worst customer service.