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1.5 229 Reviews

Jackson Hewitt Complaints Summary

28 Resolved
201 Unresolved
Our verdict: With Jackson Hewitt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:18 pm EST
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Jackson Hewitt incompetent office manager

Office manager at the location we visited and where we had our taxes done was not knowledgeable enough about anything.She told us that we were ineligible for an advance. That was fine. It wasn't her fault. We then asked about the $50 debit card they were offering. It took two days too find out that we were ineligible for that too. Someone else had to tell her after two days. She didn't use all of the 1099 forms that she had available therefore lowering our refund. Her mistakes were corrected by a subordinate and so we got a bigger refund. If the worker who redid our taxes ever goes to work for a different tax service, we will go see him next year at his new place of employment because we are never going to have our taxes done by Jackson Hewitt ever again.

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BOYCOTT JACKSON HEWITT
Kailua-Kona, US
Mar 28, 2015 10:29 pm EDT
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LIES. LIES...LIES!
First, here's the phone number of the CEO's office: [protected].

Jackson-Hewitt staff I've encountered in Melbourne, FL are among the most incompetent, dishonest, untruthful individuals I've ever done business.. Three months of calls to franchise owner "Pedro" and the reply is always, "He be here next week."

I'm still waiting, Pedro. Of course, he's located over a thousand miles from the FL office!

After years of using another preparer, I went to JH because the Initial preparer claimed her office supported a $30 contribution to a charity where I volunteered. After doing my Return, she said her office WASN't participating. What kind of sleaze has to use a charity in order to sucker a customer?

Two years later I learn she made a $4, 000.00 error in allowing relocation expenses when I was ineligible.

After complaining to Corporate over the initial lack of professionalism, a second preparer claimed to be sent by "Corporate, " when she was actually in cahoots with the first preparer. She then lied about sending the IRS a letter ackonwledging the error made by the first and then misrepresented the bulk of my meeting with her.

Based on complaints and legal settlements I've now discovered, this company has few scruples. I am informing all fellow veterans and professional and personal contacts to tell their social circles, church members and neighbors to steer clear of these slimy operators and bad actors.

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9:25 pm EST
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Jackson Hewitt tax return

I filed my tax return last year with Jackson Hewitt and was charged a considerable amount of money; I figured that the reason was because of all the itemized deductions I had, so it made sense. This year, I decided to file again after talking to a Mr. Kirby. I had asked him how tax return fees were equated, he told me that it's based on the type of form. I told him how about a single person with no dependents, he says it would be approximately $80. I thought well maybe I will file again, since I was given a $40 coupon and also because it's in the place of business where I work. I file my tax return with a Jeffrey because Kirby wasn't there at the time. A simple tax return that should have taken about 30 minutes took well over an hour and a half. I told Jeffrey that Kirby had told me that my filing would be around $80 before the coupon at the beginning of our session. Towards the end of my filing, I'm told it would be $275 after the coupon. I ask Jeffrey that Kirby told me it would be around $80 before the coupon, Jeffrey just nods he's head says no it is not. At that moment, I should have picked up my things and walked away, but I''m not that type of person who would do that. I was already losing my patience. I was suckered-in paying. My boyfriend ends up calling their customer service number and inquires on how much a single file 1040EZ would run, the lady on the phone says it starts at $35. When my boyfriend explains to her that I was charged $315 before the coupon she responds with "no, that's too much." The next day, I talk to Jeffrey, he apparently knew what was going in regards to my situation. He explains to me why I was charged so much; he says that the reason was because of a student loan interest deduction that caused the computer system to file my taxes as a 1040 instead of a 1040EZ or 1040A, which would have cost me $76 actually and not $80. He continues by saying that he shouldn't have added my student loan interest deduction. He added by saying that there was no point in doing so since the deduction was so little. He apologized and said that he would treat me to coffee to make it up. My boyfriend and I go see Jeffrey again later that day. My boyfriend tells Jeffrey how I was given one price and then given another, Jeffrey tells my boyfriend to get out of his office after my boyfriend says, "it shouldn't have been that damn much. Jeffrey starts yelling saying, " don't threaten me!" He points his in my boyfriends face and in a loud tone says how he only gets paid $10 an hour. My boyfriend gets in contact with a customer service general manger by the name of Robert. Robert is aware of the situation after my boyfriend leaves a voice mail for him. I talk to Robert two days after and explain how I was given one price and then charged another. Robert says that he would have to contact Kirby to confirm it with him. I get a call back and of course Kirby denies it. Instead, Robert offers me a partial refund and a coupon to come back. I was so disgusted when given that offer; I then proceed to ask Robert for his corporate office telephone number.

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6:19 pm EST
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Jackson Hewitt bad customer service very bad

i have never in all my years with your service been so upset. the ladys at your 8970 pensacola blvd. pensacola, fl. cost me money to amended there mess or my taxes.lack of knowing what the were doing, i was so up set i still do not know what i am getting back.to make things worse im wating for them to call me back a courtesy call my boss will call you next day i called them again went in oh we can do it..were sorry, oh you sure first you give me wrong information mess up my taxes .then you try to act like its not your falt then like i did my taxes and charge me 74.00$ for your miss information.then she hands me my amended and telles me to get an envelop and mail the other lady gives her the address.. what is wrong with this ? maria a. dombrowski [protected] i do need to hear back.

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apples01
houston, US
Feb 13, 2014 7:12 pm EST

I can not use the card that Jackson Hewitt gave me when I did my taxes to buy airline tickets why not plz someone tell me y

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3:24 am EST
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Jackson Hewitt tax prep

I don't have a question its more of a statement. I am very disappointed with the service that I received with my Tax Prep. The first time my wife and I went without her w2 and we were told our tax refund would be a certain amount. Her w2 was exactly the same as her last pay stub but our refund was changed by -$2500 because of a over sight on the agents part. After that the agent who had informed us that she would file my state taxes the first time I was there and she didn't. We also were not allowed to E-File our state refunds we were forced to mail them out ourselves. We told the agent to make sure that our state refunds would be direct deposited. Now that I'm overseas I'm just now finding out that my state refund is being sent as a prepaid debit card which was not the agreement that we had. Also our Federal refund was about $500 less than what we were told it would be. My observation is that the agent is too untrained to be a tax preparer and often needed help from other employees. The entire tax prep took over 2 hours from start to finish. I am very disappointed in the service that I received and will not be using Jackson Hewitt as my tax preparer next year.

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Jackson Hewitt false information

Jackson Hewitt rep told me to file my education credit with an amendment After I eletronically file my W2. Who would have known that the IRS said they should have processed the whole return with the educational tax credit and I would have gotten my refund before or on March 1 st. Now I have to wait until May to see my education credit. Jackson Hewitt lied and said I would get it earlier! When I spoke to Linda at Lebanon office she said the IRS would have sent my return back if I filed them on the 31 st of JanuRy. The IRS said they would never send them back! I asked for half my money back for lying and she refused. ! 14 years with JH they can go to hell !

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arseholeintheground?
Minnesota City, US
Mar 10, 2013 12:44 am EST

The irs rejected all returns with education credits filed before February 15. You don't know what you're talking about.

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1:11 pm EST
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Jackson Hewitt thown to the wolves and abandoned

I used jackson hewitt to prepare my taxes for 2009 and have been paying for it ever since. My mother passed away that year and left me a small cd (Certificate of deposit) so I was a little intimidated about using a 1040 ez so I went ahead and paid the $200.00 to have it "professionally" done at this location so there would be no mistakes. The cd was filed as an ira somehow and there are substancial penalties for early withdrawl... Etc. The irs has taken so much from me already for this by way of withholding returns since then and now here yet again in 2013 for crying out loud, by way of wage garnishment for the same problem. I went to the little river office and was extremely, rudely told that " we don't make mistakes! It's the irs who made the mistake not us, you need to call them!" is'nt that what I paid $200.00 for... Not to have to deal with the irs.
They absolutely refuse to do anything about it. Today feb. 12, 2013 I was told by that horrible, rude, obnoxious woman at that jackson hewitt office, that all she is willing to do is send a check to me for $49.00 to cover one of the late fees and that is it. The irs is after thousands and they want it now. I am being treated like some kind of criminal by the jackson hewitt office and the irs. The only thing I am guilty of is paying jackson hewitt $200.00 to prepare my taxes. Beware! Save your money because they do not stand by their work at all. Anyone know a good lawyer for this situation?
She even had the nerve to insinuate that this whole thing is my fault. Like I am some sort of tax professional.

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R.Fisher
Detroit, US
Feb 19, 2013 3:11 pm EST

Detroit, Mi. I had nothing but problems filing with Jackson Hewitt this year. There employees are poorly trained people. Tax business should always be DO IT RIGHT THE FIRST TIME! It took them three times and a delay in my return. I will NEVER tell anyone to get the Taxes done by them...

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Jackson Hewitt fees

I went to jackson hewitt last year no problems, this year the preparer didn't tell me about additional fees, we spoke 8 words during the whole time, did not even say his name, do not use jackson hewitt at all! It cost me $50.00 more than he told me. He just handed me the paperwork and after I got home and looked at it there were fees not even mentioned. Never use jackson hewitt!

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Jackson Hewitt smartcard

I can not believe that I was dumb enough to do this to myself. I should have read everything about the card but the guy wanted me to hurry. He DID NOT tell me it was a loan. Did not hint at it, did not mention it. Just nothing. I had NO idea that I would have to pay back MY tax money. I am very angry, depressed, and crying. I will never ever do this again. My money has to be payed back somehow. With a part time job and bills. Jackson Hewitt you screwed me, and so many others! I will never ever go to you again. Ever.

My advice is to never get a Smart Card, or anything similar with other company's. I think it is a rip off! We work hard all year, then have to turn around and hand it over to the bank if using this card. Horrible!

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Taxprep4U
Mobile, US
Dec 03, 2012 4:31 pm EST

Sounds like you have learned a valuable lesson.

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5:53 pm EST

Jackson Hewitt don't fall for the gold insurance and I wouldn't recommend using them at all

Had taxes figured for 2009 and bought the gold Insurance. Got letter from IRS saying there was a mistake on my return. I contacted the office that did the return and they reviewed the return and would not cover the mistake. Don't fall for the gold insurance and I wouldn't recommend using them at all.

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Jackson Hewitt electronic filing of state was not filed

I filed my taxes on Jan 20th at the Main St office in Searcy, Ar. I filed electronically and got my federal check on time like I was suppose to. I seen on line where my status of my state tax said paper. I assumed it was mailed. Nobody at the office told me any different. So about a month after I filed I was looking thru my paperwork and it said the state was filed electronically. So I called the state and got on line and they said they had no info on me. So I went to the Main St office in Searcy, Ar and just so happened the lady that did my taxes was the only one there. She put me on phone with IRS and they had no info on me and then told her that. So she printed my paperwork and handed it to me in an envelope and said mail it. Well I tell you what you should have done to keep a customer but I seems like you don't care if you keep your customers. If they would have give me my $50.00 it coated to do my state I would have been satisfied but still upset because instead of getting my refund in 2 weeks it's going to be 6 to 8 weeks and I desperately needed my money. But I think y'all were unprofessional and really you should have give me all my money back and I would have been real pleased. You need to own up to your mistakes and bend over backwards for your customers or you won't be in business very much longer. But since I can't get no response or satisfaction out of y'all I will continue to write complaints all year long and tell all my friends and people I know what y'all did and did nothing about. Word of mouth travels. Sincerely, Jack

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5:34 pm EST
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Jackson Hewitt uninformed tax senoir tax prepares

My wife and I went to JH on 2/3/2012 to have our taxes done. The preparer we got was brand new. The senior preparer on duty (Lee) started to argue with my wife about her not looking like she is old enough to be disabled (my wife has pulmonary arterial hypertension). Then proceed to rudely argue that my wife and daughter do not qualify for the AOC tax credit (both are full time students at Herzing University), Lee the senior preparer says that an online university does not qualify.
After 5 days no receipt of my return to the IRS. I called the JH office. Lee took it upon herself to NOT FILE our taxes. I called multiple CPA's, HR Blocks, and the IRS (2 Hrs on hold), I was told by all that as long as we received a form 1089-T that the school qualifies by IRS rules.
When I went to the office to pick up my documents, Lee put copies of publication 970 and highlighted what she thinks is the rules for a qualified school. SHE IS WRONG! Lee also stated be prepared to be audited by the IRS. But she refuses to give me her PTIN number and last name, Because she knows I am reporting her to the IRS.
I tried to contact the franchise owner Stephine Johnson at the main office 1144 Airport Blvd. Austin, Tx. 78702 PH# [protected], with no response. BIG SURPRISE!
I also called JH corporate. After over an hour of this person or that person and multiply times being put on hold. Someone finally took my complaint. I AM NOT HOLDING MY BREATH. That someone will call me back.
Miss Lee stated that she has been preparing taxes for over 19 YRS. I wonder how many people have been short changed, or had to pay due to her incompetence?
BE WARNED! Jackson Hewitt DOES NOT CARE! Their fees are higher and their staff is COMPLETELY CLUELESS AND RUDE!

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Simon Henry
City of Westminster, GB
Feb 12, 2012 6:18 pm EST
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Good Day,
I am urgently in need of someone who can help me invest my funds in
his Country for mutual cooperation and benefit. If interested respond
back for more details, I will appreciate your quick response in this
regards on my e-mail box simonhenry41@ibibo.com

Thanks
Simon Henry

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Jackson Hewitt theft

Be careful about taking your taxes to the Jackson Hewitt booths set up in the Wal-mart stores! We had a preparer at one location that took our taxes and filed them on her own system. When we called Jackson Hewitt they had no record of our information on file. The person that filed our taxes left and stole our money as well. We now have the IRS investigating where our money went. Seems that they just hire anyone off the street to do your taxes and when there is a problem you are on your own!

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Just Say No to Jackson and Hewitt
Mol, US
Mar 26, 2012 9:42 pm EDT
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So, I call in to get the status of my tax return for a prior year because of an over seas government contract that other tax offices could not help me with and I was disturbed to hear this comment after my question. "Ma'am so how much will the service cost me?" she said "about $200.00" I said "Why so much; any reason why?" she said "that's the way it is." I will never do business with Jackson and Hewitt. By the way I was not pissed off or anything but when I heard that comment from a so called professional that has been doing business of filing taxes for over 12 years. I think that is poor professional skills and just flat out lazy for not even providing a customer with the appropriate answer that will keep the business reputation. I will never go to Jackson and Hewitt again and will tell others about my story. This was my first time going to this tax service and will be my last. I called the IRS and they sent me the forms that I needed and it was very easy to file. Thanks IRS, they never told me that is just the way it is. I will never ever go to Jackson and Hewitt again. First time impressions are everlasting impressions.

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11:11 pm EDT
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Jackson Hewitt I want a tax preparer inestigation

i am in a dispute with one of jackson hewitt tax service on bright leaf blvd.smithfield n.c. .the young lady prepared my taxes for me my house burned down on the night of the ice storm on jan 10th 2011 we lost everything.i contracted some work from her during her work hrs. to have the debree cleaned she recieved 1600 dollars from me and did not coplete the job she will not return any of my calls or text .this fire left my family homeless.she took my money during a crisis so i want to know what else she has possibly taken.i do not trust this tax preparer at all and want a full tax investigation.the story is alresdy about to be on the news .i would be glad to give tthe tax preparers name and proof with the contract we sighned pictures and witnesses that this is true.because of this i have had to borrow this money to get the clean up done.if she took my moneyin a crises then she would take my money just because she can.

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Taxprep4U
Mobile, US
Dec 03, 2012 4:34 pm EST

You paid a tax preparer $1, 600 to clean up some debris?
Your joking right? Even if you are not, what does that have to do with Jackson Hewitt?

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Jackson Hewitt amendment tax return 2009

Many complaints about Jackson Hewitt tax services. J.H. is a big Rip off. They charge the one of the highest prices for about 20 to 30 minutes of sloppy tax service. Costumer relation is bogus as well. They try to convince you that your experience is Your Fault. That is bogus crap. I arrived to the appointment after working long 3rd shift over night work. So I was very, very tired and sleepy when I arrived at the appoint. I searched around and found other services for about $95 - $175 flat fee. Jackson Hewitt pulls you in with an ad of as low as $38 dollars. That is bogus. You get there and find out it will be considerably more especially if they learn that they did not do your taxes. So you get dinged and penalized because you did not file with them initially. That is TOTALLY ###! They try to justify it by saying "... because we have to enter data into the form." Before they finish they still will have to enter data into a form. J. H. rips you off. Don't use THEM. You can do it yourself with the Tax software that comes out every year. You will be amazed at how accurate they are and are very fast and efficient. It will save you some money as well. Only use a tax service if you have a really complicated tax return.
When you are servicing your client, you do not talk to them with your back toward them and you certainly do not give the cost of service that way either. This is the ultimate of bad service. It says that we do not value your business, you are just another Sucker being gotten. And they took me for $288 for about 20 minutes of work of which a tax software made known to me that I may qualify for the tax deduction. So the software was really reliable. You would save a lot of money, keep more of your money instead of giving a good portion of they tax return that is rightfully yours.
Think self containing and do things for yourself like your tax return. If you have used a tax preparer in the pass then use that as a guide and get yourself the latest tax software and do it yourself. If you do use tax preparers use ones with a flat fee not these high price different fees for one service. Paying $500 to $1, 000 dollars or more is ridiculous if they are not getting you out of a serious tax jam, or doing a major tax over haul for a previous year or the current year. If you need that then you need a bona-fide CPA.
If you go to J.H. prepare to be handled, used, and taken advantage of. This is the first time that I ever used such a service and you better believe I will Never Use Jackson Hewitt and maybe no other tax service in the future. If I see a need only then will I consider using a tax service but with a flat rat for the tax year I need work on.

Sincerely,
Mad and Pissed Off Consumer
Orlando, Florida

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arseholeintheground?
Minnesota City, US
Mar 10, 2013 1:25 am EST

I did NOT know they have a COSTUMER division! Those lying ###!

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9:32 am EDT

Jackson Hewitt cost me $1000.00

In Febuary of 2009 I went to Jackson Hewitt inside of walmart to have my taxes done. I was expecting to pay and when the preparer (Rosalyn German) said that i am getting a refund of 577.00.

Well that did not seem right as I did self employment work to the tune of $3400.00 She told me since i did not make over 3600.00 I would not have to claim that amount. I said okay, Cool.

Well here it is 2 years later and I am getting a freaking audit notice for 2009 because of Ms. German's Mistake I went to Jackson-Hewitt so they can fix their mistake. I first went to the walmart branch and talked to Yolanda that was there showed her my letter and she started making a bunch of faces and then refereed me to the district office.

I went to the office and talked to a Brenda there and she told me that i was screwed since i did not buy there Gold guarantee. I asked to speak to her manager and her manager Paul Come out. And he even agreed that it was there fault but would not take of their mistake. So I am out a $1039.00

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FLARIESGIRL
Stuart, US
Feb 12, 2015 7:20 pm EST

I AGREE WITH THE COMPLAINANT! I HAVE ALWAYS USED A PRIVATE AGENCY, NOT A CORPORATION BUT A LOCAL TAX PREPARER. AFTER SPENDING $150 A YEAR FOR A PRIVATE PREPARER TO DO MY TAXES, I DECIDED TO TRY THE ONE AT MY LOCAL WALMART THAT HAD ADVERTISEMENTS FOR THE TAXES MAKING THE LARGES ONE $40 AND SOME CHANGE FOR THE DELUXE. MAN, I THOUGHT I COULD SAVE SOME MONEY. SO I WENT TO TALK TO THE TAX GUY. HE SEEMED VERY NICE AND KNOWLEDGEABLE. HE SAID HE COULD HOOK ME UP AND GIVE ME A VERY HIGH RETURN. I WAS SHOCKED. LITTLE DID I KNOW WHAT HE HAD UP HIS SLEEVE. HE TOLD ME IT WOULD BE CHEAP TO DO MY TAXES SO I AGREED AND SAT THERE AND WAITED UNTIL HE WAS DONE AND READY TO TELL ME WHAT MY RETURN WOULD BE. NOT ONE TIME DID HE ADVISE ME OF A ROUGH ESTIMATE OR ANYTHING ALONG THE LINES OF THE COSTS. AFTER EVERYTHING IS SAID AND DONE, HE TRIES TO MAKE ME SIGN FOR THE RETURN...WITHOUT GOING OVER ANYTHING..ONCE I ASKED FOR WHAT AM I SIGNING FOR, HE TELLS ME THE COST IS ABOUT $450...WTH? AND ON TOP OF THAT, THERE WAS A FEE FOR AUTOMATIC DEPOSIT. HE GAVE ME A CARD ABOUT THE CONTACT INFORMATION REGARDING TRACKING OF MY RETURN AND TOLD ME THAT HE WAS SENDING OFF MY RETURN TO THE IRS IMMEDIATELY. HE ALSO SAID I WAS GETTING A $50 WALMART CARD AS WELL (WHICH THAT WAS THE REASON WHY I WAS INTERESTED IN THIS LOCATION) HE SAID TO CHECK MY EMAIL PERIODICALLY FOR IT...WHICH I NEVER GOT..ALMOST A WEEK LATER AND I AM UNABLE TO TRACK MY REFUND NOR HAVE I RECEIVED MY STORE GIFT CARD..ONE THING IS FOR SURE IS THAT HE WAS QUICK IN HANDING ME $20 REFERRALS...REFER A FRIEND AND GET $20 EACH PERSON WHO USES JACKSON HEWITT..HELL NO! NOT REFERRING ONE PERSON! ALSO WHEN I GOT HOME, I CHECKED MY RETURN AND I WOULD HAVE GOTTEN BACK AN EXTRA HUNDRED DOLLARS...SO I LOST $550 THIS YEAR BY SWITCHING TO HEWITT!
RIP-OFF! BEWARE!

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Taxprep4U
Mobile, US
Dec 03, 2012 4:47 pm EST

"In Febuary of 2009 I went to Jackson Hewitt inside of walmart to have my taxes done."

I almost stopped reading right there. Why WHY did you go to WALMART to have your taxes done? For most people, the yearly tax return is the most important financial document they will encounter. Yet, I have always been amazed that people will choose to have it prepared at Walmart. Every JH I have seen in a Walmart was near the noisy checkout area. Makes no sense to me. I prefer a quiet office environment where my preparer can actually hear what I am saying. Call me crazy.

To top it off you got a bad preparer. I know it doesn't help now, but all income you receive is taxable unless exempt by law. Income from self-employment is most certainly taxable.
Good Luck and quit going to Walmart for tax prep.

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Jackson Hewitt lost check

My Husband & I went to Jackson Hewitt to have Federal & State Tax returns prepared. The preparer didn't ask how we wanted to receive Federal Refund & he automatically cheched the AR box when we told him we wanted RAL he said the fee was more & it'd be cheaper AR. We told him we didnt care about higher fee but he didn't change it. on the 19th of april I called to check on the staus & was told it was at the office. we went to the same office only to find out they were closed until 1/9/2012. I called the ph #s listed on the sign & was told all Fairfield checks went to Mt Healthy office. I arrived at that office on 4/21. After looking in our file, they said our check wasn't there. the Lady checked on computer & said it was printed on 4/8 @ 2:38 p.m. She called the preparer who said everything was out of that office. She then called the person who printed the check & left a message for her. NOBODY ever contacted us to say it was ready for pick up. We had to fill out info for the bank for stop payment, copies of DL'S & fax it back to bank, which I tried from 11:15 until 3:00 pm today but banks fax was always busy. Once bank receives info, they will stop pymt on other check then reissue another one which will take longer. That $ was going to be used to pay State & City Taxes which we now owe late filing fees & penalties. They did agree to refund our prep fees but I will never use their service again.
The Receptionists were very helpful in trying to figure out what happened & try to resolve the problem.

P. Bryant

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angry grammy
, US
Apr 03, 2012 4:41 pm EDT

Be careful. They can't tell you ahead of time how much it will cost to do your taxes. The computer tells them when they are done with the return. They knew it was priced by form, but didn't know how much per form. I filed a complaint because there were problems with the actual preparation and was told I would be called back by Customer Service. They then forwarded my complaint to the very people I complained about and left it for them to resolve. The resolution...your taxes were done correctly and you got what you paid for. Do your homework like I failed to do. Should never have gone there. Would have been better off (and cheaper) to buy software and do it at home.

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Jackson Hewitt horrible customer service

My husband messed our taxes up last year so this year I figured we would bring them to a professional and the money we saved in the long run would be worth it. What a mistake! I initally asked for the price up front, but she never told me until the taxes were done 15 minutes later. She never filed any general sales tax and later told me that was only for big ticket items, she never asked abour employee expenses such as union dues, even though I am a teacher. She never asked about big purchases like the car I just bought during the tax year. When I finally talked to someone, after they were filed who actually did know what they were doing, they pointed out the countless mistakes. I took these back in to her and asked her to file an addendum. She kept refusing to do it for free and told me my car dealer should have told me about the tax savings from the car and she does not ask everyone if they bought a new car. She was rude and a money grubber and I DEFINITELY would not recommend ever going there!

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Hardcoretexan
Huntsville, US
Jul 21, 2011 2:48 am EDT

Local JH office screwed up my taxreturn a very simple mistake (checked a box stating I did not buy a vehicle but did want to write off interest) and their tax software didn't catch their mistake. It caused my return to be held up and I found up about it when i filed this year.
I was told it was accepted. I had to jump through hoops to get any help.
I faxed my return to another office, because the one I used last year was out of business and noone not even the corporate office had a copy of my return! Tuseday I talked to Camille who told me she would get on it right away. Well right away means diferent things to different people, their office was closed Tuesday and Wednesday so Thursday I called about noon and spoke to Betty. Betty was quite helpful, she told me Camille was out of the office but she was going to get on it when she got the time(Two days my fax was in the office waiting for them to open up was obviously not a priority) because Betty said she had someone at her desk and she was priority!
After explaining to Camille 3 times that my return had a problem with the scheduled L and it was not rejected like she kept telling me, they finally looked at it and found the mistake, corrected it sent it to another local office for me to pick up and go mail (I had to pay the postage also)!
When I inquired about how this could happen, this mistake and then noone having a backup of my my return, I was told each offices are independant and not audited by corporate! I was told that some offices have been caught using turbo tax software to file returns, this from a local JH represenative that shall remain nameless.
This company who dosn't monitor their offices, has no idea of what their doing and does not even audit the people who represent them is is amazingly enough still in business.
I would strongly earge everyone to use anyone but Jackson Hewitt if you expect any quality and committment in someone doing your tax returns I will never use them again!

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10:48 pm EDT
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Jackson Hewitt poor training of employees

Being that I have a college education in accounting, I thought it would be a good idea to take a part time job at Jackson Hewitt to get some experience working with taxes. Big mistake. I signed up for the class only to be told that there were not enough students to have a class so I would be taking classes ONLINE. That's right just me and a book to read and a test to take online. This is what Jackson Hewitt uses to train new employees.

Most of the information I learned in college and had no trouble passing the tests. The problem is that what the book says and what happens in reality are 2 different things. When it came to preparing taxes, I had only 3 hours of practice with the computer program that they use. And there is no grading system to determine if the "practice results" were done correctly. I felt very unprepared to assist anyone with their taxes.

There are some warning that customers need to know about Jackson Hewitt. First, the person preparing your taxes may not be trained properly or even qualified to do their own taxes let alone yours. Secondly, these people (tax preparers) are commonly paid minimum wage and work there for extra money. Third, you are not protected from fraud, lost refunds, stolen refunds or an audit even if you purchase the "Gold Guarantee". Every store is INDEPENDENTLY OWNED AND OPERATED. This means if you have issues or an audit, you may be on your own fixing it. You have to contact the owner of the franchise to have the gold guarantee claim filed for you. This is at their discretion as to whether it is filed or not. Finally, you need to be VERY vigilant with your money and your personal information. Jackson Hewitt is not required to a background check on their employees. You have no idea who you are giving your information to.

ASK LOTS OF QUESTIONS! Think about the worse case scenario and ask the "what if" questions. Pay attention to what is going on during the tax preparation. Notice if the person makes a mark on each document they touch, or if they have a system of laying out the documents to ensure that everything you offer them is accounted for and has been inputted into the computer. Know your rights. Go to IRS.GOV and look up your taxpayer rights. Jackson Hewitt can not keep your tax documents FOR ANY REASON, unless you file with them; then they have to have copies. DO NOT SIGN anything until you read it. If you don't understand it, ask them to explain it. Most of all, rememeber if they screw up, YOU ARE HELD RESPONISBLE!

Jackson Hewitt and H&R Block are scams in one way or another. Be ware and know your rights.

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Taxprep4U
Mobile, US
Apr 10, 2011 5:19 am EDT

Instead of praying for someone to go to hell Marriam, maybe you
could just learn to do your own taxes and spare us any future
###ic rants. UNKING? WTF is that?

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MARRIAM
, SE
Apr 05, 2011 4:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I WAS THE VICTIM TOO AND THEY ARE VERY HORROR PEOPLE I HATE THEM I WISH THEY GO TO HELL ALL OF THE THEM I PRAY FOR THAT.
THEY VERY BAD PEOPLE, UNKING, UNFAITHFUL, DECIEVERS.

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cominatya
, US
Mar 24, 2011 9:07 pm EDT

Please do not put HR Block and Jackson Hewitt in the same boat - you are obviously not aware of the amount of training required to prepare taxes at HRB. Each tax preparer has to take 84 IN PERSON hours of tax training EACH YEAR. Not only do tax preparers have to pass an HRB test, they have to pass an IRS exam. Backgroud checks are done on ALL employees - including seasonal. Most offices have at least one Enrolled Agent, who is liscensed to pratice before the IRS. Sorry you feel that you did not receive proper training for JH, but you should have informed yourself before you made the statement about HRB. You state you have a college education, did your professors not teach you the importance of fact-checking before you make an assumption?

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12:15 pm EDT

Jackson Hewitt the guarntee is a sham

I have used the company for yers and paid for the gaurntee and I receicved a letter from the irs ans I had to pay them $428. I drove to the office in Jefferson, Ia. two times and it's three hours round trip. This has been going on for eight months now with resolution. Aster countless phone calls wit no responce I'm going to be forcwed to call the better busniss folks.I have tried to keep all my tax filing down to one company to make it easy, but as this lack of responce I've gone else where.

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4:23 pm EST
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Jackson Hewitt liars and scam artists-sneaky

Jackson Hewitt in Sycamore Illinois, part of the Dekalb branch, prepared our taxes in 2008. We paid for their "gold guranatee" with the understanding that if we were to be audited that we would be protected. The lady that prepared our taxes did not include all of the W2's that we gave to her in the paperwork to the IRS. We were audited and this year they took $1400 out of our tax returns. That is a lot of money for working class citizens like myself and my husband. When we asked the owner, John Saponari, to help us out since we purchased the protection from them, he initially said no problem. He would for sure get us our money back. We trused him enough to go back there to get our taxes done this year with the understanding that we was working on the situation for us. HES A LIAR AND A SCAM ARTIST. When we saw that money taken out of our check we demanded that he not take out the money for this year until we could sort the issue out. He told my husband via text, "dude, the money is already out." We spend two days trying to get a hold of him, with no response. Eventually I got him on the phone and he said there was no way in hell we were going to get our $1400 back. He said that we didn't turn the forms in to the lady. WHY THE HELL WOULD I NOT TURN A W2 INTO THE LADY WHEN IT WOULD MEAN MORE MONEY FOR ME? He is being sneaky and trying to get his way out of a mistake that his company made. I am going to be getting a lawyer. DO NOT USE THIS COMPANY, THEIR GOLD GURANTEE IS A SCAM AND A FRAUD!

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Taxprep4U
Mobile, US
Apr 10, 2011 5:26 am EDT

"WHY THE HELL WOULD I NOT TURN A W2 INTO THE LADY WHEN IT WOULD MEAN MORE MONEY FOR ME?"

If the W-2 had been included you would have received less refund not
more. The IRS audited to get what you tried to cheat them out of on the original return. Nice try! Next year, maybe you can take responsibility for your own return, and stop blaming everyone else for your stupid mistakes.

Jackson Hewitt In-depth Review

Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.

Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.

Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.

Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.

Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.

Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.

Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.

Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.

Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.

Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.

Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.

Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.

Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.

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Jackson Hewitt contacts

Phone number

+1 (800) 234-1040

Website

www.jacksonhewitt.com

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