We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.
So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer INFINITY DISH or INFINITY SALES GROUP. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.
After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.
a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.
b) Filed complaint at Better Business Bureau www.bbb.org. Type in your zip code and then click on File a complaint. Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.
c) Also, file complaint at (www.infsalesgroup.com/contact). This is Infinity (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.
D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.
I hope this helps