I kept calling for the last 4 months or more inquiring why my gas bill was so high and they kept informing me that they are lower and guaranteed lower than NICOR GAS. After a few months and I am still struggling to understand why I was getting billed this much so I researched the internet if there were any complaints against them. I then found out that they charge me $.39 on every therm usage on top of what I am already paying for. I then called them and told them what I found out and for the first time, a guy named Cory told me (after all 4 months or more of calling) that I am no longer in a plan therefore is being charge the additional $.39 I told them I never received anything stating the additional charge else I would have dropped them right away. I kept getting Cory each time I called and being told that it is not their fault that I did not get the mail, that I should blame the postal office and complain to them. I informed them that if the consumer was not informed of the rate change, it would be considered bait and switch. I was then told there is nothing he can do for me. I then asked for a manager and was told, there is no one available at the time and I should just call back next week. Even if the manager is there, there will be no adjustment done. For some reason, he made it sound there was nothing I can do even if I did not get any notification that it is how I am being charge. The bill is not even broken down at all to show the surcharge. I would greatly appreciate any assistance you can provide as $1000 in gas bills for 2 months if more than I can afford. See this link for my complaint.
Here is another link as well to see other complaints and where I found out about their surcharge of $.39 for each therm usage that I was not aware of.