Call 800-280-4474. Once you cancel, call again in 1-2 days to confirm the cancellation, and also call the gas provider that you would normally use.
Here is what I wrote about IGS Energy at the topix.com website:
I sent in an enrollment for IGS (says it will lock you in at .65 per therm) and then received the contract a week later. After reading through it, I could not get on the phone fast enough to cancel this scam. The rep I talked to "Tom" was rude and condescending and talked to me as if I were an insolent child!! He kept pressing me for further answers and I kept telling him to cancel it, until I finally had to shout "just do it!!!" and he said I shouldn't talk to him like that! WOW!!!
The contract is EXTREMELY confusing and the wording is very manipulative. I know what I'm talking about, I interpret policy for a living. Here are a few sentences of the 2 page contract that I outlined while reading the contract, and note the "other applicable charges" phrase, plus switching fees, cancellation fees. Makes you wonder why they don't offer this information up front with the enrollment card.
1. Due to the volatility of the gas market, IGS Energy reserves the right to discontinue this price any time before enrollment.
2. I am responsible for all charges assessed by the NGDC for gas transportation and all other applicable NGDC charges, which are not included in the price.
3...if I switch my service to another supplier or back to the NGDC, an NGDC switching fee may apply under the NGDC's tariff and the NGDC may charge a price other then the GCR.
4. For my convenience, I will receive only one bill, which will be issued by the NGDC each month and will contain IGS Energy's gas price plus applicable taxes and all of the NGDC's transportation and other applicable charges.
5...customers are sometimes terminated from the residential program either in error... Regardless of the reason for termination, in no case will the original term be extended for months that I was unable to participate nor will IGS Energy have any liability for any early termination... IGS Energy assumes no liability or responsbility for losses or consequential damages arising from items associated with the NGDC including, but not limited to, operations and maintenance of their system; any interruption of service; termination of service; or deterioration of service...
6. Any legal action involving this Agreement shall be brought only in a court of the State of Ohio sitting in Franklin County, Ohio or the United States District Court sitiing in Franklin, Ohio.