Complaint Rating:

Company information:
Juniper Bank
United States

I made a purchase to a skin cream company in December for a "free" sample for 5.95 for a shipping and handling fee. Details were if I liked it I would be sent the product and charged a 69.95 monthly fee. I thought about it and didn't really like it after I impulsively ordered it and then I saw posts where a lot of others did the same but were charged the 69.95 fee many months and multiple times AFTER they had cancelled the orders. Well I immediately called Juniper and of course they told me the only way to cancel was with the vendor or cancel my card and wait to get another issued. I then did some serious searching and found the vendor's contact number and cancelled. The cancellation showed up on my Jan statement so I thought great -thanks to the internet and other consumers I stopped a possible night mare. WELL today I saw the 69.95 charge on my account and almost went ballistic. I calmly called juniper and explained the situation and was basically told by the foreign rep..."bottom line is I made the charge not Juniper" -so much for having them help to clear this up. I told them I will attempt to contact the company for a SECOND time to stop this and then cancel this *** card. I have never been late and pay the balance off almost every month and so last month they even cut my limit in half.

Anyways I have in 20 years only one other time with another card company called to dispute a charge and they took care of it immediately!!

I will find another (hopefully better credit card company) and cancel this company-as if they care! BUT I care so there!...my 2 cents!