Same boat...my situation is INSANE.
Due to a particular area that I live, the transponder I'm forced to use can barely stay up with dial-up...multiple disconnects...horrible bandwidth. I paid $1, 800 cash for the equipment, then after a year, I actually shut down the system because it was just too frustrating. After multiple calls to HughesNet "people" that speak some form of broken English, rude, condescending, and no help in resolving MY technical problems (a lowly customer begging for help).
Finally, I called to cancel. Get ready...they COULD NOT cancel my contract until I FAX THEM A LETTER ON COMPANY LETTERHEAD !! I'm 130 miles to the nearest fax machine!! So, I went to town, faxed them a letter (we don't have "letterhead" stationary)...guess what?!? Still charged my account another month. Another phone call...they couldn't accept my cancellation because it wasn't on company letterhead !!! My next call was to my bank to block the next charge attempt.
I'm going after this disgusting excuse of a service provider. HughesNet has the WORSE ethics, customer service, and attitude. If you are remotely thinking of using HughesNet...RUN, don't walk...RUN as fast as you can away from them!! JR