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double billing and no customer service
Hughes requires automatic access to your credit card for billing. They billed me twice last month. My card company, Hughes, and me on a conference call found that Hughes had no record of a double billing. So, the card company credited me for the second billing. Hughes then discontinued my service and billed me again. Hughes' "customer service" representatives have no authority or ability to solve these problems. Some of their reps can't even be understood over the phone. It's not even possible to email Hughes. Can you believe it? An internet company doesn't have a email address. It's been almost a month, and this billing dispute is still open.
email is in the dark ages!
I had my email under Direcway for 4 years until somebody, without my consent and without amending my service contract, switched it to "Hughes.net." Now I cannot relay email, nor can I use another ISP to receive email. Under Direcway, I could use a local ISP which was on all of my stationary and internet accounts. This ISP had an excellent Spam and virus control which I could set the sensitivity and delete the spam myself. Now, I have no idea if there is any spam or virus control with Hughes.net because they have no settings for it. In my Eudora account which defaults to a "dominant" personality, Hughes.net will not allow the relay. In addition, they claim that some of my recipient's email addresses, one of which is my nephew, may have been forged and refuse to deliver the mail! I have tried to talk with techs from India, who even a Hindi couldn't understand, and he was hopeless. It is a mess and a breach of the original contract that I had with Direcway! I am prepared to set up a blog to fight these incompetents. If you want to help, pleas email me - although you may get a message that my address has been "forged."
The complaint has been investigated and resolved to the customer’s satisfaction.
These are the rudest customer service reps EVER!. They don't tell you, you are in a 2 YEAR CONTRACT. They provide horrible service all around. Do Not connect their service!
eta fee no refund no English speaking reps is there nothing we can do
They guaranteed me a price of $59.00 a month with a two year contract, and on the 3rd month they went up to $80.00, and the service was so slow, i can't even use it!
My internet renews on the 14th of every month my husband used our computer for 1 hour and the went on vacation out of state no one was home our one computer off came back 3 days later and it's saying we have no internet left
They won't let me speak to a manager
Filing a credit card claim in the morning
Jnana carroll case number 107618246t
Why cant we get a local phone number. I have been informed we cannot even get an 847 area number, we have at least 7 prefixes in the area. This results in all calls coming in are long distance. We were assigned an 501 area number which is the area about !00 miles south. I f we cant get an area number why are we not informed of this upfront.
I have never had Hughes net service nor have I ever resided at the service address yet I am being billed and harassed with threatening credit consequences and measures by Hughesnet if I don't pay this $60 bill for last month of service?
50 gigs in 3 hours gone really need a call asap we paid 450 for our equipment and for data to move that fast got to be a ripoff we had this problem for a while need someone to contact us asap or we will be going public with this [protected]
House installed at 3350 Wilton sumter sc I do not want anything installed on my roof you need to ck tax records or something to verify that your customer owns home the renter called to have it removed but now I gave to repair roof my name is Ellis Daniel at [protected] home owner
Your tech support is drastically poor, one of the worst service I have ever seen...in my life I'll try to switch from your as many ways as possible. I have no good words about Hughes...
Hughes is a fraud!
About Hughes
The service is known for its availability, as it can reach locations beyond the reach of cable and DSL. HughesNet offers various plans that differ in data allowances and speeds, designed to accommodate the varying needs of its customer base. These plans come with a built-in feature called the "Bonus Zone," which provides users with additional data to use during off-peak hours.
In addition to internet services, HughesNet also provides business solutions tailored for small and medium-sized enterprises. These solutions include business-grade high-speed internet and additional features such as enhanced security and business support.
HughesNet's equipment typically involves a satellite dish and a modem, which are required for the connection to the satellite network. Installation is conducted by certified professionals, and the company provides customer service and technical support to assist with any issues or questions that may arise.
While satellite internet is generally not as fast as fiber or cable, HughesNet's service is designed to support common online activities such as browsing, emailing, and social media engagement. However, due to the nature of satellite communication, there may be higher latency compared to other types of internet connections, which can affect real-time online activities like gaming or video conferencing.
Customers considering HughesNet should evaluate their internet needs and geographical location to determine if satellite internet is the most suitable option for them.
Hughes Customer Reviews Overview
Here is a guide on how to file a complaint against Hughes on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Hughes in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Hughes. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint against Hughes on ComplaintsBoard.com.
Overview of Hughes complaint handling
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Hughes contacts
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Hughes phone numbers+1 (866) 347-3292+1 (866) 347-3292Click up if you have successfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (866) 347-3292 phone number Click up if you have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone numberCustomer Service+1 (844) 737-2700+1 (844) 737-2700Click up if you have successfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (844) 737-2700 phone number Click up if you have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone numberSales855-543-5405855-543-5405Click up if you have successfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have successfully reached Hughes by calling 855-543-5405 phone number Click up if you have UNsuccessfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling 855-543-5405 phone numberOrder by phone
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Hughes emailsguest.services@hns.com100%Confidence score: 100%Support
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Hughes headquarters841 3 Fountains Drive, Unit 248, Murray, Utah, 84107, United States
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9/11/2023 rep did not get back with me could not under stand her I am hard of hearing people with accent hard time understanding. They were giving me gen 5 at 41.00 dollars a month for 12 months. I have Spectrum offer at 45.00 a month nobody gets back with me. Ps. I have been with Hughes almost.20years beau. Wedemeyer @ dot com phone [protected]
Extremely slow internet, frequently out with weather issues. Extremely expensive with minimal data included. Cancelling a nightmare and they are still trying to double charge me for a data token.
There are far better options for rural Virginia locations.
They lied when providing my speed test to measure data, etc etc. Stole data from my data plan and would cut my data speeds when we were using their internet service. Customer support would hang up with me and never return a call or their chat help would never respond
My bill has been going up monthly for 3 months. Each month I called I was promised it would not change and that I would be reimbursed on next months bill, which I never was. I was told on last call it was to increase to from $66.61-$115. I have ticket numbers for each interaction. Customer service makes statements that they don't keep.
The plastic advertisement you consistantly send through the mail. Can you stop hurting the enviroment with plastic cards that go right to the trash?
Hughesnet didn't deliver the product they agreed to. They agreed to a pole mount to avoid trees that block southern skies, but tech mounted & aimed at the trees. Slower than dial up & unable to get response from customer service. After emails beginning on day of installation telling them, I utilize the 30 day period to change my mind, they still took $477.98 from my account. I'm out money & have nothing to show for it.