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I would like to complain regarding unlawful practice of disrupting the clients account without proper procedure. I just find out that my credit card account number 4028 XXXX XXXX XXXX is currently blocked due to information mismatched and they are asking for valid identification that time – which I did not make the call last December 10, 2009. The problem is that the credit card is blocked with no one ever tried calling from HSBC customer service to inform me about the problem. I have provided all contact information and I even enrolled to online banking system but I did not receive a single call or mail advisory from any HSBC customer service representative. I just found out while trying to use the credit card and got an invalid transaction. I was just lucky that I brought enough cash at that time. I cannot even contact the toll free number that they posted on their websites. I hope they would act on this matter for I have read that this type of complaint did not only happen to me. I found out about this poor service from many people posting on many blog sites. Another issue is that why would HSBC question the usage even at high monthly transactions when everything I always paid it on time. I never experienced this with other banks and got this kind of awkward problem. It just takes them less than a day to hold the account but it takes 5-7 working days to cancel the hold status – this is a very questionable practice which only proves one thing base on other peoples comment.
Junvi A Berame
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