Complaint Rating:

Company information:
Expedia
Washington
United States
www.expedia.com

I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to the hotel and it then showed me that Expedia requested smoking rooms. This particular hotel did not have any other non-smoking rooms available. After several calls, we found that there were no other rooms available at any other hotels in the area and we were forced to stay in the smoking rooms. Several of us are sensitive to tobacco smoke and woke up the next morning ill.

When I complained to Expedia, it declined to accept any responsibility and pushed the blame onto the hotel, even though I had already seen the computer trail that showed that Expedia made the mistake. This is the last time I will use Expedia.