Complaint Rating:

Company information:
Overnight Prints
United States
www.Overnightprints.com

I decided back in December to place an order with Overnightprints.com for a sell run of business cards. I received the cards in the mail about 2 weeks later and they were horrible. The rounded corners looked like I cut them with a scissor at home, about 50 of the cards were bent already from packaging, the text on the cards was about 6 pts bigger and most importantly, the green for both sides of the card was a disgusting yellow! I call right away to let them know that there is no way I can use these. The customer service rep. tells me to send them back for a reprint and they will correct it. If not, I will receive a refund.

Needless to say, I get them back 2 weeks later and the same problems are there, the only change being that the front and back are a darker YELLOW instead of green. I call again and they tell me to send them back for a refund. In the meantime, I send the same files to another printer and received my cards in about 3 days, looking exactly like I wanted, with no problems.

Today, I receive a call (two months after the initial order) saying they refuse to give me the refund they promised as they determined that they printed the cards to "the best of their ability" and since what I received is the best they can possibly print, I can't get my money back. The only way I could get the refund (which they promised) is if they found on error on their part and if their printer can't print the color, it's my problem, not theres. I now have two options: they can send the cards back to me (which I'll never use) or give me a partial credit towards a future purchase (which again, I'll never use. If their printer doesn't have the "ability" to print in the right colors, why bother ordering anything).

Do NOT use this company!!!