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American Laser Centers Complaints - Horrible customer service

Review all American Laser Centers complaints

American Laser Centers

Posted: 2008-07-10 by Enemy/friend  [send email]
Horrible customer service
Complaint Rating:  80 % with 10 votes
Company information:
American Laser Centers
8802 S Madison suit F
Greenwood, Indiana
United States
Phone: 317-888-9680
www.americanlasercenters.com

This will be short and simple. Do not go to any American Laser Centers. Especially the clinic in
Greenwood, IN. I just recently moved in the area looking for a place to receive great hair removal BUT OH MY GOD I was in for a nasty treat when I step foot in this place. My first tx was terrible some new girl burned me, at first I was going to let it slide, but I called and spoke to the manager Amanda her name needs to be AIR HEAD INSTEAD she was very short with me and rude she even had the nerve to say she was having a bad day and was very red in the face. But to make a long story short I for gave her. Funny me and Amanda even became friends, and she gave me corporates phone number for a friend of mine in Miami, FL that is having problems at the clinic there.(1-248-426-8250 aks to speak to or leave a message for the regional mgr or HR. STILL PLEASE DO NOT GO TO THE GREENWOOD, IN CLINIC those girls need to be retrained.
Comments United States Health & Beauty
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 84 days ago by   HSmith 0 Votes
I have just read all of the other posts regarding American Laser and it is amazing how we have ALL experienced the same treatment-nationwide!! I was burnt two weeks ago by having a Photo-facial done. I stood at the reception desk and made other appointments, all the while the technician was looking right at me and booking these appointments. I walked home, and as I did, my face felt very tight and burnt. The best way to describe the feeling-go to the beach, splash some ocean water on your face and then bake in the sun for twelve hours! That's how I felt. When I got home, I went into the bathroom to put on more of the "special" American Laser Post Laser Cream...mmm...and when I looked in the mirror I was horrified. I had several burns on my cheeks, bilaterally, and a huge burn on my forehead. I could not believe this technician looked at me and booked appointments and never said a thing about how my face looked. After speaking with the manager, I realized that this company will try to put the blame on you in one form or another, and not take responsibility for any of it. What's funny, the manager tried to offer me another package for other treatments, rather than refunding me my $2600.00. I told her that in no way was I going near another laser. My daughter works in the industry and she warned me about this place and Sleek. She worked for both companies for a very short time. She told me horror stories as to how most of the technicians are not trained to do laser and do not carry a license to do most of the procedures. She left both companies for those reasons and would not have her name/reputation connected to them. She has since worked in other spa's and she said that if the consumers could see the difference, then anyone even contemplating going to either Am. Laser or Sleek should run! So, long of the short-I am seeking legal counsel due to the unprofessional treatment, and the fact that I was BURNT. They do not take any responsibility for that, amazing. The tech was so rude when I went in to fill out an incident form. She refused to help me obtain the forms and copies of information in my chart. The lack of customer service is just overwhelming. WARNING: NEVER GO TO, OR REFER AMERICAN LASER-EVER!!! Spread the word ladies.

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