Complaint Rating:

I have recently spent over 5 hours today waiting to speak to a customer service representative. In the last 3 days in total my family has spent over 13 hours waiting to speak to a customer service rep. No one has talked to a human being in that time. The fact that you have to listen to elevator music during this time is bad enough however given the fact that I am spending my hard earned money on this company I would have thought that within 5 hours someone would have talked to me. I laugh when I read on their site for "immediate assistance" call 1-888-expedia. I thinkthey need to change that statement to "if you feel like wasting your time and listening to horrible repeative music call".... I would just like to put out there that I am never using this company again and would recommend the same for anyone else. The fact that they can not meet the demands of the company does not speak highly for them. I have definitely learned my lesson and am putting the word out to many people not to use expedia. All I can say is thank god for speaker phones!