Complaint Rating:

Company information:
Expeida.ca
Calgary, Alberta
Canada

Exepdia.ca has the worst Customer Service skills ever. Their agents are supposed to be "trained" for all the information with their company. However, agents give out WRONG information to customers and company doesn't want to be responsible for it.

I called in to ask for information about my future credits on my account and asked for the expiry date. Then later I called in to book a trip, the agent told me I DON"T have any credits. I told them when I called early your agent told me there's credit doesn't expiries till 1 year. They told me the agent gave out the wrong information and too bad, there's not they can do. The company is not willing to help customer solve problem, they don't want to lose money or use their brains so they told me there's nothing they can do! They won't let me speak to their manager. This is horrible services!