Oh please, I booked at Holiday Inn Express through Hotels.com I booked for one night and I still have the confirmation document for one night. When I attempted to check out the next day, the clerk stated that I booked for two nights and could not leave, and then they decided that we could leave but that they would continue to charge. (Some policy, if I buy a dress at a department store they do not charge me 7 times for the same dress) The manager acted like a sneaky rat, skulked off, and hid in his office. The clerk was too busy flirting with her boyfriend at the counter and was clearly incensed that she had to do any problem solving that took her attention away from her paramour. (Carlsbad)
When I got my statement, they charged me for four nights. Where they pulled that number from, I do not know except that it is a nice round ill-gotten gain and illegal profit. They also charged another credit card for another night (the same night), and they attempted to place another room charge again for the same night on a credit card that has been closed for 5 years. THEREFORE, they are fraudulently charging me 7 times for the same night on three different cards one of which was a card I closed years ago. FIA processes other cards so they have access to who knows how much information for them to mine. I read the fine print and however you parse the situation, it is wrong, so this is not MY mistake, it is their unethical activity. If you defend this type of business, you must be one of the ones that profits from this type of activity. Shame on you. I have one legitimate $ 150 charge, which they have multiplied to over $1, 000 by their fancy math. The CC Company wants the money so they do not care that it is not legitimate, what a racket. Anyone out there with any useful help other than read the small print? Who do you report this to that will listen. Not the CC companies. Stay away from Hotels.com and Holiday inn Express.