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HEB Netspend Prepaid Card, Texas Complaints & Reviews - ATM fees

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HEB Netspend Prepaid Card

Posted:    Tomay

ATM fees

Complaint Rating:  100 % with 4 votes
Contact information:
United States
I recieve Social Sercurity disability and get a monthly check. About four years ago I decided to get a prepaid debit card to avoid the hassle of trying to get the check cashed and waiting on the mail. When I activated the card, I enrolled in direct deposit and choose the Fee Advantage plan. According to my plan signature and pin purchases were free also the first two in network ATM withdraws were free as well. I paid $7.95 a month for this plan and at that time I had no internet access. This year in June I gained access to the internet and in August I started looking at monthly statements online. I was surprised to discover that I had never got any free Atm withdraws. I contacted customer support and got a message in my secure inbox stating I had not used an in network ATM. My plan reads if I use a network ATM the owner fees and the first two ATM fees of $2.50 will be waived. I did a little searching to find the network ATM's and discovered most 7-11's have a Allpoint ATM machine and I knew I had used 7-11 several times last year and found the transactions on my online statements but was still charged the fee. Contacted customer support again and after actually get an agent it took 45 minutes of trying to explainand understand agent for her to tell me, she was going to transfer me to her supervisor. After another 45 minutes of waiting for the supervisor I just hung up. I have proof of at least 6 times I shouldn't have been charged. I got a another message in my inbox this time they say that they already waived the signature and pin transactionsand are not going to waive the ATM fees that are outlined in my plan. It's asif they are doing me a favor by letting me pay my monthly fees and honoring only the parts they want. It's not alot of money however if they are doing it to the other 3 million card holders then there is a big problem so check your fee plans and watch them very close. I am very curious as to how many other people are being victomized. My card is also associated with HEB and I will be contacting them as well
Comments United States Credit Cards
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 10th of Sep, 2014 by   Krishunda armstead 0 Votes
I recently purchased heb card not knowing it was part of netspend. This was sunday
September7, 2014. I loaded the card with $215.00. They would not activate my card, for use. I contacted heb, where I made the purchase and loadedloaded the money, they said they couldn't help me as nestled was a third party. It's now Wednesday and I can't use my card or get the money back! I called the company. They said the card was active! I made the guy stay on the phone with me while I got a drink. The card went through! But as far as using it again, later that day, it says no money is on it! Ok where the hell is my money? Who can help me! I'm totally disgusted that heb is in parsnips with them. I want my money
 26th of Sep, 2014 by   NetSpend Corporation 0 Votes
We apologize for the problems you both have experienced with your cards and our service.

We would appreciate the opportunity to assist you with this. Please send your information to feedback@netspend.com and we will make sure this is addressed.

Thank you,


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