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HEB Netspend Prepaid Card, Texas Complaints & Reviews - ATM fees

HEB Netspend Prepaid Card Contacts & Informations

HEB Netspend Prepaid Card

Posted:    Tomay

ATM fees

Complaint Rating:  100 % with 4 votes
Contact information:
Netspend
Texas
United States
I recieve Social Sercurity disability and get a monthly check. About four years ago I decided to get a prepaid debit card to avoid the hassle of trying to get the check cashed and waiting on the mail. When I activated the card, I enrolled in direct deposit and choose the Fee Advantage plan. According to my plan signature and pin purchases were free also the first two in network ATM withdraws were free as well. I paid $7.95 a month for this plan and at that time I had no internet access. This year in June I gained access to the internet and in August I started looking at monthly statements online. I was surprised to discover that I had never got any free Atm withdraws. I contacted customer support and got a message in my secure inbox stating I had not used an in network ATM. My plan reads if I use a network ATM the owner fees and the first two ATM fees of $2.50 will be waived. I did a little searching to find the network ATM's and discovered most 7-11's have a Allpoint ATM machine and I knew I had used 7-11 several times last year and found the transactions on my online statements but was still charged the fee. Contacted customer support again and after actually get an agent it took 45 minutes of trying to explainand understand agent for her to tell me, she was going to transfer me to her supervisor. After another 45 minutes of waiting for the supervisor I just hung up. I have proof of at least 6 times I shouldn't have been charged. I got a another message in my inbox this time they say that they already waived the signature and pin transactionsand are not going to waive the ATM fees that are outlined in my plan. It's asif they are doing me a favor by letting me pay my monthly fees and honoring only the parts they want. It's not alot of money however if they are doing it to the other 3 million card holders then there is a big problem so check your fee plans and watch them very close. I am very curious as to how many other people are being victomized. My card is also associated with HEB and I will be contacting them as well
Comments United States Credit Cards
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