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1.9 565 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
438 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 565

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4:24 pm EDT
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H&R Block / HRB Digital incorrect info put in by tax parparer

My peace of mind turned into peace of nightmare when I went to hr block to have taxes done. Taxes done on 03/27/2012. We waited 45mins to 1hr pat our appt time to even start the taxes. We were charged $268.30 + $30.00 for peace of mind for a total of $298.30. Refund was filed, to be in account by 04/09/2012. Never happened. Looked on IRS site, showed it would by 6 wks by mail, n state tax will be 6-12wks by mail. I made 5 calls, 1 facebook compliant, only to have an office manger laugh n think it was funny, 1 call back to me by fb compliant, given a case number n told would get a call back in 3-5 days. This was the tax parparers mistake, not mine, n there peace of mind I found out also covers their mistakes as well as if your aduited. Was told I should get 1/2 to all of my fee I paid refund too. We will see...Used hr block 7 yrs ago, charged a high fee n for the last 7 yrs used a CPA, never had a problem. Moved to new Mexico n decided to give hr block another chance, both what a bigggg mistake that was..now I am having peace of nightmer instead of peace of mind...

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ngolden0003
, US
Jan 24, 2009 6:04 am EST

i filled hrblock an was approved 1-2 day stil day 8 no refund i want to sue

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12:24 pm EDT
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H&R Block / HRB Digital fraud

Someone else has access to my emerald card. It is being used somehow. There are transactions that I did not do. How does someone else get access to my card. I am the only one who has ever used or even seen my card. It has never been out of my possession.

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Taxprep4U
Mobile, US
Apr 18, 2013 8:42 pm EDT

Marco, open a bank account and have your refunds direct deposited from now on.
That is the safest way to get your refund. Good Luck!

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Marco4141
, US
Jan 07, 2013 2:50 pm EST

H&R Block Emerald card--- I receivied a letter in the mail, which turns out to be a statement. Someone got a emerald card in my name, and took out a cash advance of $400.00, so I called the bank number listed on the statement, it just rang and rang then turned into a busy signal, after contacting the toll free number, I told the gentleman on the other end my problem, some (using my id), applied for a card in my name, and took out a cash advance for $400.00, dollars, he told me I could make payments, shocked I told him I anit paying jack, and lets take it to court, he put me in touch with the bank, some dizzy woman told me, this never happened before, I told her I was not going to pay jack, and if they did not clear this up I was going to raise hell. She took my info, then told me to claim down she had her car stolen, sympathies I told her, but your insurance will take of it, not my problem. I am still getting letters thanking me for using their service, I am still not paying jack, I do believe H&R Block is the cause for my identity theft, someone jacked me for my refund, and now I have to wait for the IRS, sort it out, so I get my check, H&R Block, is truly a scam, I wonder how many others have gone through this, its a scam.

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Taxprep4U
Mobile, US
Dec 03, 2012 3:41 pm EST

Unfortunately, in our modern society thieves can gain access to your credit and
debit cards. There are various methods. My advice is for you to withdraw all remaining
funds from your Emerald card and file a dispute over the charges you did not
authorize. Good Luck.

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H&R Block / HRB Digital overcharge, customer service

I am an American living in the Netherlands. I have used the 2020 K St. NW Washington DC H&R Block to file my taxes for a few years, mainly online, but recently through a tax agent in the office. I am very unhappy with the service I received from the H&R Block tax agent and office manager of the 2020 K St. NW Washington DC office, Alfred Pinkett. It has taken over 2 months to file Federal and State tax returns, and the charges totaled $435.

I filed a complaint with H&R Block on March 18, 2012. I am also dissatisfied with the duration of the complaint investigation and results of the complaint process with H&R Block. It has taken over 3 weeks to come to "resolution." Further, I have no confidence my taxes have been done correctly nor any assurance they were reviewed by anyone other than Mr. Pinkett. Most amazing still, I must continue working with Mr. Pinkett to ensure my taxes are actually filed electronically.

Every aspect of this business transaction demonstrated negligence by H&R Block - from the first 2 weeks of Mr. Pinkett becoming my tax agent to "resolution" authorized by the district manager. No reason was provided to me. Over the past 2 months, Mr. Pinkett has been unresponsive, made errors in my tax returns, and did not provide information that I requested. He yelled at me over the phone when I questioned why it took over 2 months. It has taken H&R Block complaints department almost 3 weeks to have resolution to my official complaint (filed March 18, 2012), and the only resolution was a $100 coupon that the offending agent was responsible to enter into the system on my behalf (and still has not been applied to my account). I have no idea what other actions resulted from my complaint, if any.

I have documented every step of the business between Alfred Pinkett and myself through emails. I sent all those emails to Alfred Pinkett's district manager. The emails show I gave all the required tax information to Mr. Pinkett to file my taxes in the first week of February 2012; yet my taxes have were not completed until March 18, 2012 - and not filed as of April 7, 2012 because H&R Block did not resolve the matter in a timely fashion.

H&R Block 2020 K St. NW Washington DC 20006 should be ashamed that this happened and how it was handled, both by the tax agent in charge and the resolution department.

H&R Block should refund/negate the full cost of filing my taxes.

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nomouse
DSM, US
Jan 22, 2013 12:50 pm EST
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That is rude. but I think I got one to top it. My husband went into an H&R Block office yesterday, (Monday, January 21st 2013) while he gave the tax "professional" our information she called him a cradle robber. My husband and I just got married in may of 2012 after 3 years of dating. We are in love. sure there is a significant age difference. but I was over the age of 18 when we started dating and obviously over the age of 18 when we got married. he didn't rob me of any innocence that I had not lost years prior. Also neither of us have credit or money so he is not my sugar daddy. he is my husband. I looked online and 99% of all references out there refer cradle robber to pedophiles. IM OUTRAGED! THEY UNLEASHED THE WRONG "GRAVE ROBBER" AS THEY WOULD ASSUME ME TO BE!
Does anyone know of any laws that were violated in this situation? I really hope there is because I want to sue. I want to get that employee fired. Along with a whole list of other stuff that I don't think would be a good idea to reference in writing with my I.P. stamp referenced on logs.

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9:37 am EDT
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H&R Block / HRB Digital incompotance

They told me I would see my refund in 2-3week, now they tell me after 3 weeks I will not see it for another month! I'm pissed

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Nancis
, US
Apr 22, 2020 2:19 pm EDT

I just found out that my 2018 tax returns were never filed. I've been on hold for 1.5 hours. I am not getting my stimulus check because of their error. The IRS sent me a letter that all money had been paid but nothing had been filed. Awesome. They suck!

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Ghost of DocJ
Salem, US
Mar 20, 2012 11:01 am EDT

or the KGB

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11:55 am EST
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H&R Block / HRB Digital misinformation, delay, failure

H&R Block advertises on their website - no need for a second visit, come in with your taxes and walk out with your refund. This is simply not true. We went to the office 6 times over a period of 12 days for a very simple tax refund (1 person working, 1 TE slip, 7 transit passes and 1 receipt for child allowance). In the end we were told they could not offer us the instant refund.

Visit 1: Nowhere on the H&R Block website does it say you need an appointment. On Thursday we were told to come back for a Saturday appointment.
Visit 2: Return done simply and quickly. My wife did not work and I was told she did not need to file a return. I was told to come back Tuesday for the refund cheque. I asked them to call me if there was any problem to save me the trip.
Visit 3: I return Tuesday to be told there was no refund cheque. They had not called me so I made another trip for nothing. I said we would return Thursday.
Visit 4: I am called to say that head office requires my wife to file a tax return in order to qualify for the instant refund. We go to the office and my wife signs a form saying they can complete the tax papers. They are unable to at this moment so she will need to return the next day. (1 week has already passed since my original visit).
Visit 5: My wife signs the completed return and is told our refund will be available on the following Monday.
Visit 6: 12 days after the original visit. I go to the office after work to be told that we do not qualify for the instant refund because my wife has never filed a tax return in Canada. Of course she hasn't - she immigrated to Canada in 2011.

We are now filing the return ourselves. Thank you H&R Block for wasting 12 days of our time and requiring 6 visits to your office to be told something we should have been told on day 1. New immigrants to Canada: H&R Block discriminates against you with their instant refund policy.

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Update by wlainenaida
Mar 26, 2012 10:22 pm EDT

Dear H&R Block,

Thank you for your email - however it has been 18 days since your email and no one has contacted me "within 2 business days".

In addition it has been brought to my attention that not all my documentation was returned by your citi plaza office. I am still missing a copy of my T4.

I am so sad that I wasted time with your company, and will not be able to recommend you to anyone in the future.

Yours in very great disappointment,

Warren Laine-Naida

Update by wlainenaida
Mar 06, 2012 5:29 pm EST

actually, from the USA.

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H&R Block / HRB Digital tax return

How can HR block give someone an anticipation date on our tax return. I filed on the Febuary 4th and was told anticipation date of the 15th, and the money will be put on my emerald card, well today is the 16th and still no money. I called them and they blame it on the IRS. I paid 163.00 dollars to have it in 7 to 10 days just like they advertised. I asked them if they new what aticipation means (except, forsee, look forword to, await, wait for predict) and they still plan it on the IRS. So I called IRS, cousre I can only get automated, they state Febuary 28th. I will never use HR Block again.

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Smokey Mountain Man
Smokey Mountain Man
Gatlinburg, US
Feb 16, 2012 6:35 pm EST

I think alot of the Agents were let go in an attempt to downsize the Fed. It seems to be taking longer each year to get a refund if your owed money. It's amazing how fast they'd come luck your butt up if you didn't pay if you owed them.

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H&R Block / HRB Digital ripped off

I did my taxes online using H&R Block as my tax service. Unfortunately I made a mistake, and their program did not catch it until AFTER I had submitted it to be reviewed by a real person. I also forgot to add a deduction. I asked if I could get back into my tax return to make changes and I was told I COULD NOT! but they had no problem whacking my credit card ASAP!
So, now my tax return is not correct, it's paid for and I can't make changes to it until or unless I accept the reviwer having approved it AS IS.
HOW IS THAT FAIR? I have used Turbo Tax in the past, and you can go back as many times as you want to make changes NO PROBLEM and you don't pay until everything is 100% right.
THIS IS A RIP OFF! now I will either have to file my taxes AS IS and ALSO file an amendment, or send them in wrong without all my deductions, OR pay ANOTHER person or service AGAIN.
I was told by this woman that it was TOO STRESSFUL for her to continue? DON'T BELIEVE THE HYPE about them!

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Taxprep4U
Mobile, US
Dec 03, 2012 3:43 pm EST

What mistake did you make that the software failed to catch?

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KMS NM
Los Alamos, US
Feb 07, 2012 3:55 pm EST

once you hit the submit button you are not able to make changes in that system. you have to file an Amended Return to correct the mistakes you approved by hitting submit.

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8:11 pm EST
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H&R Block / HRB Digital you're better off preparing your taxes yourself

I used them several years ago and they cost me $1000 in an IRS penalty for filing late. My "tax preparer" refused to file my taxes electronically without my paying what I owed. She said she simply could not do it. I asked her for a hard copy of my tax return so I could mail it in. She said it was sent. Weeks later I still hadn't received it and sent a message through their online communication system. No response. Sent another. No response. Sent another message. No response. I finally printed my return copy from the site that read "Do Not File" and sent it to the IRS with my W-2s and a letter of explanation. The IRS did a cursory investigation after I had sent copies of the email communications with one of their service reps. They had since deleted my account where it was documented how many times I made an inquiry. They also had the nerve to send me a COUPON for $50.00 off of their services! Like I would use that dump ever again.

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Taxprep4U
Mobile, US
Apr 02, 2012 9:36 pm EDT

Unfortunately the IRS experienced delays this year.

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H&R Block / HRB Digital no communication

We Went through H and B block for out taxes this year as we have done the past 5 years. You get back more money this way than you do when you file yourself or online. We have done both ways to test it and its roughly a 2000 dollar difference so its worth the 300 dollar fee. We knew there were no refund loans to get it quicker allowed. They did away with these last year. The fact is the irs had a major glitch and now the refunds everyone was expecting on the 25th will be here anytime between the 27th and the 7th of february. This no fault of H and R block. I can be fully understanding over that! What I don't understand is why they did not bother to send an email, or a phone call or even a letter in the mail to inform the customers of the delay. Instead we have to troll the internet to find out why it's late. For 300 dollars I expect at least that little bit of communication.

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H&R Block / HRB Digital ripoff

People H&R Block is not the same as it was years ago! They no longer give u the money early...they have to wait til IRS pays them they pay u! And they have raised their prices over the years...it is no longer reasonable to go to them for simple forms or if u only have dependents! I paid 315 for them to do 1040 wit 3 dependents which any1 could have done themselves. Every city or community has help for those who can not. THIS YEAR IT IS TAKING WAY LONGER DUE TO IRS CHANGES! BOUT 2-3 WEEKS EFILE on Emerald card! IM CURRENTLY ON MY 16TH DAY before the weekend now...IRS says FEB 3rd! FILED AT HR BLOCK ON JAN 13th! HR block will not disclose this with u so b prepared to wait longer than normal!$315 for less than a hours time is ridiculous and ur not receiving the money any earlier than if u efile urself! Turbo Tax is the way to go...notice how HR Block now have the home edition cuz they know their offices will b closing! DO NOT USE HR BLOCK customer for many years and im fed up! TOO EXPENSIVE FOR NOTHING!

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Taxprep4U
Mobile, US
Dec 03, 2012 4:26 pm EST

$315 sounds about right to me.
Some people will recommend Turbo Tax or H&R Block at Home software or some
other on-line alternative. I can't recommend any of those options unless you have
either a very simple 1040-EZ return or you are well versed in the tax rules which now exceed 5.6 million words, and that is just the Federal part. I had a client that made some mistakes on her state returns and the penalties alone would have more than covered my fees for 5 years! She also owed interest on all amounts owed. She thought she knew what she was doing (Turbo Tax) but when her husband was audited she realized she had made the same mistakes.
My advice, ask for a Senior Tax Advisor or better yet an Enrolled Agent. Or ask for the new guy and he will take 1.5 to 2 hours and still charge you $315! Good Luck.

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H&R Block / HRB Digital tax

Thank goodness, I'm not the only one, going through this. I applied to H & R they called me and told me to take the online assessment test. I have been doing tax's for about 15 years including my owe corp tax's, never have I had a problem. I took the test and scored 75% (didn't pass) then they told me I could pay to take the class. You can't even tell where you are wrong or right on the test you have no idea how many question you got right or wrong! I really don't know if I really failed. I am very disappointed in H & R Block. seem as though they are just getting people to pay to take the class. Great income for H & R Block at $140.00 per person. I went to liberty tax where the classes are free to those who are looking for employment with them. After you take there class they test you and then if you pass hire you. So If a company wants to charge you for training DON'T DO IT!

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edludlow
San Angelo, US
Dec 10, 2012 2:04 am EST

learn how to spell fool

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Taxprep4U
Mobile, US
Dec 03, 2012 4:15 pm EST

Was it a computerized test or paper?
As for the $140 charge, H&R Block has had a problem with other tax companies
sending their potential employees to Block for training. Some stores charge more, some
less, but this is not a big revenue stream for Block. It is mainly there to keep out the
competition.
Did you take a test with Liberty? Did you pass?

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H&R Block / HRB Digital fraud

I went into an office of H&R block hoping to get my advanced loan. I was told $500 was
supposed to be put on my new card. Well as I go to swipe my card to buy my children's
gifts; the new card was declined! I call the card company. The
company says that I have a negative balance of $1, 781.00! The
representative says I have two active cards issued to me! I was told
purchases were being made on an expired card! So now my
children won't be opening anything up for Christmas. I am trying to do what I can
to dispute this matter. I, too am done with H&R block.

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kim walker 853
cordova, US
May 11, 2013 12:24 am EDT

The last two years I have used the Emerald card and it was the worse experience ever, even the IRS agreed with me. The IRS said hey we put it in two weeks ago this is bad ! Emarld card is a disaster ! Kim Walker

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Marco4141
, US
Jan 07, 2013 2:53 pm EST

Take it to court, and Don`t pay Jack until matter is settled.

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8:21 pm EST
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H&R Block / HRB Digital emerald card services

When calling the 800# on the back of the emerald card, the customer service representatives were absolutely horrible. They don’t know what they are doing. I was on the phone for over and 2 hr spoke to 7 different reps and none of them where of any help. They constantly keep having me repeat myself. They need better listening skills. I was so irate on how unexperienced a person can be. I even spoke to a supervisor who supposably was going to assist me, told me he was going to transfer me to the help desk which will help me resolve my problem and when he transferred me I wouldn’t have to repeat any of my information and when I was transferred I had to validate everything again, not only that, the rep that I got was very rude and argumentative with me. I finally had to disconnect with that representative. I called back AGAIN and no one could tell me where to submit a complaint. Are you serious, obviously I’m not the only dissatisfied customer. THEY ARE THE WORST CUSTOMER SERVICES EVER! I WILL NO LONGER BANK WITH H&R BLOCK.

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annoyedinohio
montpelier, US
Feb 19, 2013 6:54 am EST

I agree totally the customer service is horrible!
also, if u got a loan on your taxes, and want to reborrow as it states on the site,
"The Emerald Advance® is a year-round line of credit that provides the ability to repeatedly borrow and repay money, up to a maximum amount determined by the bank. Use it year-round for emergencies, car repairs, bills and other short-term credit needs. Only borrow the specific amount you need"
Flat out lie, only if u having a savings account with them, so like using your own money, then paying interest... stupid!
FYI, when h and r block tells you that u have to pay it back in full by a certain date, u really don't have to, u can make payments each month.

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H&R Block / HRB Digital bad service

They delay the closing by 2 full years. The house was incomplete with incorrect dimensions to accommodate the fridge and Washer/Dryer.

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H&R Block / HRB Digital rude behavior

A group of Ladies from H&R block Visited Our lovely state of Louisiana for a confrence right here in New Orleans. They stayed for a few days to enjoy our warehouse district next to the convention center. The warehouse district is known for its many fine dining establishments some have been open for more than 20 years. In the warehouse district you can enjoy a peacefull part of town with authentic New Orleans cuisine not to mention the best service from servers who have been working at these establishments and building these restaurants since their birth. We had the Unfortunate luck of getting groups of these ladies from H&R block who visited our establishments to bring thier lack of professional behavior in our public fine dining restaurants. Rude behavior, Bullying Yelling and harassment to servers was some of the behavior displayed by these ladies. Disturbing other guests around them was something they were also oblivious to as most people here are courteous and mindefull about others dining experiences. Perhaps they all being together thought that it would be some camaraderie building experience to all act rude and obnoxious in a town that was far from home. To top it off These ladies were very demanding drinking far beyond there limit then only tipping TEN percent on large tabs. I am speaking on behalf of many servers and bartenders from Seven other establishments who asked how can we bring this to someones attention. We as servers and bartenders are ladies and gentlemen working to serve other ladies and gentlemen just like the ladies at H&R block serve when they do a very neccesary job like taxes. We however in the service industry do not go to H&R block and bully act rude or choose to pay HALF of what THEIR services charge. It is behavior unbecoming of a group of traveling representing their company name. I and 12 other servers will be bringing this to others attention and we will not be choosing H&R block this or any other year. Nor will we recomend this company.

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Update by Leevonsmith
Nov 15, 2011 10:17 pm EST

If you girlfriend boyfriend dynamic Duo ilikeit39 and stopthebs ever in your life own your own establishment, come talk shop with me otherwise leave the real issues to the adults. No one cares what you think of the city of New Orleans. That was not what my complaint was about. You boys just stay in school.

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Marco4141
, US
Jan 07, 2013 2:55 pm EST

Go on public and social medi, I only hope you have a tape of this I would be putting it on every news feed I coul fine. Embrass them.

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TruthOnly
, US
Jan 24, 2012 7:48 pm EST

To generalize a group of woman you really should get your facts straight. Some, if fact most, of the ladies who atteneded this conference were wonderful to the staff. They were attentive and tipped very nicely. I find it appalling you would take the time to write such untruth. Your imagination would make the writers of disney envious of you. SHAME ON YOU!

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Stopthebs
Philadelphia, US
Nov 14, 2011 9:52 pm EST
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You should be thankful these rude ladies come to your crap hole of a city to spend their money to give you trailer trash a job. New Orleans is the anus of the United States. Only ###s would live in a city below sea level then blame the honest hard working taxpayers in the rest of the USA for their dung hole of a city for flooding. If it was up to the rest of the country they would of just left the city and the mutant subhuman creatures that habitat that area fend for themselves. I say the the rest of the country should boycott your landfill city spend their money elsewhere.

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6:56 pm EDT

H&R Block / HRB Digital stay away from these fraud

I filed an e-file return through H&R Block. H&R offered what they termed as "simple pay" to cover the cost of assisting in preparing the returns which would be deducted from the refund coming from the IRS. Once the return was accepted by the IRS, H&R Block gives access to a countdown clock showing you the exact time the IRS will issue the refund check. Here is what H&R Block doesnt tell you: Once H&R Block receives the money it could take up to 5 days for H&R Block to deduct the fee and send the balance to your account. Also, there is NO WAY to track this process! So if you file with them thinking it will be faster, DON'T! It's amazing to me that you can track your refund with the IRS but with H&R Block it's a guessing game. Imagine the amount of interest they make by hanging on to everyone's money to the very last minute. They have had my IRS refund now for 10 days so they could deduct $29.99. STAY AWAY FROM THEM!

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H&R Block / HRB Digital respa and tila violations

I purchased a condo in April 2006. Due to financial hardship resulting from disability and serious medical condition, I was placed on long-term disability leave. My disability is permanent and that my disability income had significantly reduced (net income = $3000 per month). I applied for loan modification pursuant to Home Affordable Modification Alternative - Principal Reduction Alternative (HAMP-PRA). I was well qualified for all requirements under the program and submitted all required documents to AHMSI. It was denied. No reason was provided to me in writing. My loan agreement originated from Option One, then AHMSI took over. Wells Fargo is my investor and named as trustee in pursuit of foreclosure. I made several attempts to communicate with Option One and AHMSI (letters and phone calls), from July 2010 through August 2011. My condo was purchased for $399k (80/20). Present market value as of 8/21/11 is $198k - $220k (520 sqft). I filed for Bk 13 in October 2010 and it was converted to Bk 7 in Jan 2011 due to significant reduction in my disability income. If AHMSI foreclosed on my condo, I would definitely pursue legal action against Option One/Wells Fargo Bank/HR Block/AHMSI acting as one entity for fraud (investing in the sub-prime mortgages), deceit, unjust enrichment and violations of TILA and RESPA. AHMSI had been notified of my disability and serious medical condition. They were also provided with all the documents necessary to approve my application for HAMP-PRA. Wells Fargo/AHMSI are not willing to help, regardless of willingness, ability to pay and qualifying for all requirements under HAMP-PRA. I am still waiting for their final course of action - foreclosure.

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H&R Block / HRB Digital messed up our 2010 taxes

My husband and I has used H&R Block for the past 10 years (Married filing separate). When we filed our 2010 taxes, the guy went in my file and deleted my husband from my record filing me HOH submitted my paperwork. Then he filed my husband as Single – with me sitting right next to him submitted the paperwork. Now we have to pay back what we got in our return.

In the 10 years that we have used H&R Block we never had to review the paperwork before signing it because it has always been correct, but this year it’s a different story.

We will NEVER use H&R Block again --- I believe that this was a Malicious Act, why would someone go in and change the status from the same data that has been used for the last 10 years.

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WvRdr
, US
Aug 15, 2011 8:31 am EDT

To get HOH status you have to meet a requirement. You would only be paying back to the IRS if you failed to meet that requirement. Why in the world would you want MFS when it's the worst filing status unless you have to use it. You can ammend to MFJ. In most cases it's a much better option.

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H&R Block / HRB Digital lost my tax records

In 2006 I sent my 2005 tax records to H&R Block Employee Gracy Pena 5110 Chester St los Angeles, Ca. 90032. for the next several months that turned into years I could not get my taxes filed by H&R Block. Gracy first said "my desk is so messy I cant find your paper work. then in July 2011 She claims that her car was stolen several years ago. What were my records doing in her car. I have emails over a six year period backing up what i have written. IRS now claims that I owe $60.000.00 THANKS H & R block

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Taxprep4U
Mobile, US
Jan 31, 2013 11:15 pm EST

Let me start off by saying I do not believe your story.
With that said, go to the IRS and request all the information they have on you going back
to 2005. Take that information to an Enrolled Agent in your city or a CPA along with
lets say $4000 and they should be able to straighten out the mess that you have
allowed to be created. Good Luck.

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H&R Block / HRB Digital software glitch

Prepared Pennsylvania Income Tax Return using H&R Block At Home software, which I purchased at Best Buy. It made a big error, offsetting gains against losses. That is not allowed by Pennsylvania. When I got a bill from the State, including penalties, I called H&R Block. They did not acknowledge the error and demanded a lot of paper and computer files on CD's. All I wanted to do was to email them a copy of the file and have them correct the error. They are supposed to be high tech. Next year I will use anything other than H&R Block.

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elliotcharles
West Caldwell, US
Mar 11, 2012 11:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After completing return and correcting the 2 errors the program found, I went to e-file and I was told I would have to correct 33 additional errors in order to e-file. Since I had already paid for the e-file service you would have thought the program would have told me I had additional corrections the first time through. I have been using computer tax preparation services since the 90's and have used H&R in the past but this was the worst. I am sure they have lost all their experienced programers and are using the least experienced and probably lowest paid this year.

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mxburner
, US
Feb 05, 2012 9:12 pm EST

This years HR Block software has gliches also, it isn't transferring data from last years taxes properly. Especially on AGI...so watch closely. Will go with Turbo Tax from now on!

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