Chaz Dean Studio review: Can't cancel auto ship 126

I love the product after the first 10 times that I used it and I finally learned how to rinse it out properly. I ordered it from G.R and recieved excellent customer service when I called before my auto shipment was up to cancel autoshipment. Thr rep was very friendly and canceled the autoshipment. I now recieve my shipments through G.R but i get a reminder that I may need to reorder and I can call them and tell them to ship it if I want it. They do not mail it if I dont want it. I have to call and authorize it first. I pick the items that I want and get charged for it when it ships. I am very happy with this option. I have no unauthorized shipments or credit card payments. call [protected]. It was so easy.

This company has the absolute worst customer service. Money back guarantee my foot! (And I say that because to use the verbage I would like to would be inappropriate for posting on a public board!) I received my first month's shipment and like everyone else, it CAME NO WHERE CLOSE TO BEING A MONTH'S WORTH, not to mention I hated the product. It made my hair greasy and when I slacked off of the amount I used (as suggested by their experts) it did absolutely nothing for my hair. Due to the fact that they "trick" you into a 3 month supply by putting that in "fine print" that I absolutely do not remember seeing anything about, my account was debited the $37.95 and I was sent another "month's" worth of products. I immediately called their customer service and was told that I needed to refuse the shipment upon delivery and then the money would be returned to my account. They also said that they had cancelled the rest of the 3 month supply order! Over two weeks has passed since I refused the shipment and I still have no money in my account (big surprise)! When I called this morning to find out the status, I was told that it could take anywhere from 3-6 weeks for a refund, possibly longer. I was then informed that ANOTHER order was scheduled to be debited from my account and shipped to me next week, even though I had cancelled the entire order! This is absolutely the worst customer service I've seen in a very long time, if not all together. They are unethical, non-customer friendly, and absolutely unprofessional in their way of duping customers. I want nothing further to do with this company and am going to file a complaint with the Better Business Bureau. This company is a fraud and nothing more than another scam to get money from customers!

Notify your credit card company and they will deal with them. Promise that is the only language they understand. It works I did it. They are being investigated already.

Wen worked GREAT for me. It is the ONLY product I have put on my hair for the past 2 years. Even when I go to get my hair cut, I bring my Wen and asked them to wash my hair with it instead of their products.

BUT... NEVER get ANYTHING on autoship! Not matter what the product, it is almost impossible to stop those things without canceling your card altogether. When they stop getting your money, you will stop getting product.

I buy Wen by the gallon from Amazon. It is a pricey initial purchase, but I only have to buy it once a year at the most. And for the rest of the year, I don't buy any shampoo, conditioner or ANY other hair product. It is just nice to breeze buy that section of the store everytime I go.

Stop complaning because you can listen to the offer on tv or from the sales rep. Acting like you did not know it was a autoship I ordered the product over the phone they told me as they do I am sure with everyone because they are required to by law that I would get Auto shipd but could cancel at anytime. What kills me about post like most of these is that the person ordring it does not want to say hey I messed up I didnt call and cancel in time and got a 2nd shippment. No they just want to cry and act like they were scammed the real scam is you DONT LISTEN when ordering somthing.

I ordered the Wen Product on Feb 7... I also added the 5.95 for express shipping, the company was to send within 5-7 days... It is now Feb 18. I just got off the phone with AMBER, An understanding agent.
Amber explained to me THEIR process of shipping out express... The order takes days and days to get to be processed and only until it is processed does the "express" start... I explained to Amber that being a Business Owner myself I wouldn't work with a company who wasn't on the up and up. I asked Amber to cancel any further transactions based on unethical business. She said she would( we will see) I got her ID # and was very adamant about cancellation even though my First order hasn't even got to me. I told her A Bad company ruined a possible good product... this is the number I called ... [protected], the first time I called I made the mistake in saying that I needed to check on status of an order..with them knowing my # by my original order.. an automated machine said that my order hasn't been shipped so I asked to talk to customer service... a recording said that They were experiencing high volumes of calls and hung up on me...i called back and just asked for customer service and got through within 3 mins. I hope that Amber did her job...

Made my hair fall out too. I cancelled and that was that. However I now have very thin hair instead of thick.

I ordered this in December and within a week of receiving the product, I created an on-line account and changed my frequency to 20 weeks for the next delivery as I knew that I wouldn't use this shampoo on a daily basis. About a week ago, I rec'd a big box. When I checked on-line, my next delivery date was changed to June when it had originally been May. So I called [protected]) based on the info from other posters and talked with a guy who was very helpful. He apologized and said it was their mistake. He asked if he could switch me to an invoice plan where they send me a message/letter reminding me that it's time to order and I have to call and tell them it's OK to send it. I saw another poster did the same thing...so I hope it really works.

I will say this about the product, for the few times I have used it on my hair, I like it and I seem to get more compliments on my hair those days. If it wasn't so expensive, I'd probably use it a couple of times a week.

I think it ROCKS! My hair hasn't been this thick and shiny and soft since I was in college..I'm 51 years young. It was amazing at first but over time, it has been incredible. I get hi/lo lites and still no frizz. I mask my hair before and after color. Color is better and lasts longer. I'm hooked.

Hi all, I've read through most of the comments and with a couple of exceptions it seems that most of you are fed up with their business practices, that I get and was glad that I found this information out before I ordered from their site, however I would really like to know are you happy with the product? Does it do what the commericials state? and if you didn't have the auto-ship issue, would you refer others to use the WEN hair care product? Thx a bunch for your candid responses.
L. Mac

I loved it, I still have some although I did cancel, ( and had absolutly not problem doing so.) I only canceled because I had pleanty to last me. I am about to run out so I will be ordering some more, but from the Chaz Dean web site, not the Guthey Runker site. I have recomended this product to everyone I know and I will continue to do so.

I would contact the B.B.B.
That's all it takes.

Yes, I agree with everyone! Itried to cancel my Chaz Dean 3 months ago. And every month after until today, They Keep telling me its canceled and no more charges will be put on my credit card. And each month after they are charging my account. Ive talked with a Tiffany, tracy and today Dustin. noone really seems to care. They keep telling me this will be the last time. I did send a shippment unopened back, say that was was I was paying for. I told him It takes over 2 1/2 months for them to recieve and then credit my account. he said sometimes even longer. I told him that Chaz Dean is a scam! What else can be done.

I checked on here before ordering this product, just to "check it out." I would be totally livid and I'm glad I researched first! If I were ALL you guys, espcially the ones who have cancelled and are still being charged, I would contact the US attorneys office... there are enough complaints that they may be able to terminate their "business" and force them to return the installments...?

I actually was able to cancel my orders. I cancelled due to the fact that I was getting orders too quickly. I had a stockpile of products. I was able to cancel orders, and they now send me reminders of ordering time. I happen to ove the product and have seen a difference in my hair, and when the time comes I will reorder.

For serious problems with Guthy-Renker, you will need to contact their Corporate Offices at [protected] and dial extension# 5001 for Customer Relations. Below I have their mailing address:

Guthy Renker
41-550 Eclectic St., Suite# 200
Palm Desert, CA 92260
Hours: 9am-5pm Pacific Time (Weekdays)
www.guthy-renker.com

Suggestion: When calling the toll-free number [protected], I suggest you contact Renee Miller at ext#5517, she has helped me with problems I've had with GR, and she's very polite and kind.

Some Assistance for all you Pissed Guthy-Renker Customers (I feel for you!)

WEN Customer Service# [protected]
Website: www.WENhaircare.com

If that doesn't work, call Guthy-Renker Corporate at [protected], dial zero (0) for Customer Relations. Their non-toll free number is [protected]. I suggest when you call their toll-free Corporate number that you dial Extension# 5517 for Renee Miller, an agent who has really helped me with my situation.

i am in total agreement with the customers i experienced the same problem and i believe that the automatic shipment and trial needs to be explained clearly because it is very misleading. i am so disappointed with this company and i am happy to see that others are voicing their disgust.

i have made a order 2 weeks ago and yet i still havnt recieved my product what the ###! and what is the New-zealand number for contacting them because i have tried all the nuimbers stated in the complaints and they are all not working...?i payed 79.00 for my product and yet i still havnt recieved it fuken ### >:(

JUST DID IT! I ordered this for my wife and 4 weeks later no product or receipt or nothing. The only number that works is the [protected]. You have to cancel with them because I GURANTEE you are signed up for auto shipping. Thanks for posting that number! What a [censored]. Gives gay people a REALLY bad look Chaz!
You m... fu...!lol

I ordered the product through the ad on TV and paid the $35.90 that was due by my credit card. I received the product and started using it right away. After the 3rd time of using it, I noticed a large loss of hair. Then in 30 days, I received a second debit on my credit card for $37.90 without my approval. I called the company and waited for ever to speak to a human. I was told that it is an auto shipment and an auto billing but I explained that I did not authorize a second order or another charge. They informed me that when the product came in the mail, I had to send it back to them (at my expense) then they would credit my account. I never received that shipment so I disputed the charge. Now I received a statement from the company, Chaz Den, for a total of $97.80 that does not have any explanation on it other than my credit card had a charge back. This is a complete scam. I told them when I disputed the 2nd charge that I was unhappy with the product as it made my hair fall out and believe me, it did. If worse comes to worse, I will get a lawyer and sue this company as they are extremely dishonest and will continue to send and bill you for their products and if you don't pay, you will get ever larger bills.
RIP OFF and DON'T BUY THEIR PRODUCTS!

I called the number from the infomercial and the lady tried to sign me up for autoship. I told her No, I didn't want autoship and she seemed insistent. I told her I just wasn't going to order at all and then she got friendly and told me I didn't have to sign up for autoship. So I got the product and 30 days later there was a $100 charge to my account, for Guess What Auto Ship! I was very very mad. Couldn't find number for Chaz Dean so I googled Guthy Renker. The first thing that came up was a complaint about the same thing happening to them and that Chaz Dean told them to ship the product back and they would refund. But wouldn't refund the amount to ship it back or the amount paid to ship it there. So I didn't have a good feeling at all. I called Guthy Renker and they gave me a number for Chaz Dean. I asked the guy at GR if this was teh place I would call to get handle an unauthorized charge to my CC. He said, yes, but that if I didn't get help from them to call him back. So I called CD office and you could tell I wasn't the first person who had called complaining because she sounded like a recording. Blah Blah, send it back. No can't refund the shipping. I told her that there was no miscommunication with the rep when I ordered that she KNEW I didn't want autoship because I was going to cancel my order altogether. the CD rep said "Well, if you get the inital order at the reduced cost, you automatically sign up for autoship". I told her that was not explained to me at all and I intended to get a full refund. She basically said "Can I help you with anything else today, Ma'am." As if the conversation was over. So I called back to GR pretty peeved and they put me through to someone. I told them that their name was getting dragged through the mud along with Chaz Dean because the first website that came up was a complaint board. They gave me a full refund without my having to send the product back beforehand. When the product arrived, I shipped it back. So I was out some money but not as much as I would have been. I will never do business with anyone that has an autoship program at all again. Certainly never with Chaz Dean. If it hadn' t been for GR, I would have been out over $30 I am sure.

chaz dean MADE MY MOMS HAIR FALL OUT. she may have to get a lawyer for loss of hair.they gave her money back but that doesent help the hair that mom has lost.i feel that chaz dean should call my mom and apoligize for moms lost hair.it is not growing back.my mother is so embarresed she is wearing hair pieces.

I bought WEN on QVC and I like the product. It is expensive so I can't use it everyday, but I do notice a difference. I looked on the Guthy Renker site thinking of ordering the sample 30 day supply. It DOES clearly state that 'WEN® Healthy Hair Care System 30-day supply Sweet Almond Mint for only $29.95 plus $5.95 s&h. By ordering now, you'll receive your first 30-day supply with Free Bonuses, and you’ll automatically receive a new 90-day supply delivered to your home every three months, and you lock in the discount price of just $29.95 a month plus $7.95 s&h per shipment. - ZDEC1 "I copied directly from the website. Like buying a car, always read all the fine print! Buyer beware on all products.

Do you guys know the number to call if we are calling from overseas, for example Australia?

Use the "Safe Card" feature with your credit card provider. It can set up a brand new, one-time-use number with the exact cost you want to charge, for times when you want to order something oneline, etc. This stops these crooks in their tracks if they don't stop auto-ship like you request! Bank of America provides this feature. Not sure about other credit card providers.

I'm not sure y the US guthy renker sounds so bad, I'm from Victoria, Australia and i had no issues cancelling the auto shipment of Sheer Cover when I ordered it for a friend and everytime I ring up for Wen, the operator was really helpful with all my enquiries. With regards to the results of Wen, I got to say its fantastic. I have fine hair n using many normal shampoo experience hair loss, dull, fizzy & tangled. With wen, even in winter where my hair will be flat due to static, its now so soft & has a summer volume. And its only the 3rd day. Love it!

Does anyone out there have an email address for Guthy-Renker (the U.S. branch) as I would like to make a complaint about a double-billed order of WEN Hair Care products ? I have been unable to find an email address on their website.

Thanks.

Dean

does anyone have an email address for the complaints/service department at Guthy-Renker - I cannot find one on their website & would like to make a complaint about their WEN hair care product & being double-billed? Can anyone help me out ?

Dean

I ordered chaz dean from wenhaircare site and I discontinued the automatic shipping after he opened his on store chazdean.com. I did this so I would have control over when I needed to make an order, if I needed more product at a specific time. When I cancelled my order. I had absolutely no problems with them stopping shipment or billing me at all. They stopped automatic shipping immediately. All infomercials do this now. If you are having problems and can't reach by phone, just inform a business you will contact BBB.org to dispute their practices. Even if they are not a BBB member you can file a complaint and possibly get it listed on the BBB website, but I didn't have any problems, and I really like the cleanser idea instead of shampoo.

I intially purchased the product after seeing it advertised on TV but it didn't suit my hair because it made it lank. They automatically shipped more product and I phoned to tell them I didn't want it. They persuaded me to keep it for a discount and suggested another product to try. I agreed but told them I did not want to be in any automatic ship program. Well I didn't like that product either but guess what? They continued to ship it. A month ago I called them because they charged my account for product that I had previously told them I did not want. They told me that there was a note to that effect in the system but the person who wrote it did not change the system to stop the product from being delivered. They told me the product had been shipped the day before and I should return at my cost and to make sure I sent it by some method that proved delivery and they gave me a Return number and said it would take 4/5 weeks for the money to be returned to my account! The product did not arrive for another week so I would suggest they were lying when they said it already been shipped. I told them categorically (again) that I did not want their product and that if I did I would order it. So 30 days later I find they have charged my account yet again and there is no product delivered at this point. I cannot get hold of anyone there; "all our agents are busy talking to other customers", probably because their lines are clogged by people making complaints. This practice of companies signing you up for automatic deliveries when you specifically told them you did not want that is absolutely OUTRAGEOUS and SHADY BUSINESS PRACTICE. They should be reported to every possible complaint site on the web and to Better Business Bureaus across the nation. Too many companies follow this practice and I, for one, am tired of it. I have no intention of using my time and money to return something I did not order in the first place - they can collect it themselves or I will toss it in the bin, I don't care which.

Oh yes,
I am having a problem with this horrible company too but there is a twist. I ordered the stuff and my card was charged on November 22, 2008. I received the order. However, I used a virtual number credit card which is offered through citibank cards. When you use a virtual number, you can specify the amount to be charged on your card for that particular purchase and company and the expiration date when purchasing onine. My order was $35.90. I made my card limit to $36.00(you have to round up to the nearest dollar). My card was still charged but not with my actual credit card number because I did not want the company to charge me for future orders. For the next few months, the company sent me letters stating that they cannot charge my credit card. I ignored letters because I did not want my card charged anymore and I didn't want anymore product from them. All of a sudden, I get a collection notice in March saying that I owe them $97.80! Now, I beleive their website says that they auto ship every 3 months. Then, how did I get charged $97.80 when my first order was $35.90? It has been 3 months from the time my card was charged and the time that I have received the collection notice. So, technically, I should only be charged $35.90. In addition, I shouldn't be charded anyway since my credit card cannot be charged any further because of the limit and I have not received the merchandise! Yes, WHAT A SCAM!

I am having the same exact problem. No one buy this product, it's such a rip off. It takes 4 to 6 weeks to ship it back to them, and then in mean time they still charge you and their excuse is "Well until we recieved the package, we still charge you" this shampoo is ###, i use pantene and herbal and see the same results. DO NOT BUY THIS PRODUCT, you will sadly disaapointed and in the end pissed the hell off.

Almost 10 months later, I'm still dealing with multiple attempts to cancel the auto shipment (a black hole I inadvertently stepped into), credit card charges for products not ordered, disputes over returned merchandise, and now, harassment from a collection agency! Yes, this company is horrible - definitely engaging in fraudulent business practices. Their collection agency, SKO Brenner American Inc has called me five times today. After receiving credit for the disputed charges from my credit card company, their agent concurs that the harassment is illegal. I refuse to pay them their $105 for products never received! Fortunately for me I come from a family of attorneys. As other's on this site have said... BEWARE! Lesson learned... I will never order from a TV infomercial again.

I have the same issue. I actually got a hold of the rep and canceled the service. I got a new credit for some other reason but now they are trying to charge me again. Since they don't have a correct credit card information they are sending me mail after mail to pay it. I called the billing department this time and i had to hold for about 10 minutes and a rep answered the call. He was saying I have to pay for the second shipment but I explained him that I have already been charged for the second shipment and I said if they don't close my account and stop sending me the mail then I was gonna sue them. I also told them I sent back the second shipment and gave the tracking number from the usps. Then this guy said he will close the account. I told him send me a mail that my account is been closed but initially he hesitated and said billing department don't communicate with the customer but I need a written proof from the billing department that there are no further dues. Finally he agreed to it and i got his name and agent id.

I'll post again once the issue is resolved.

Hi, I used to work for the customer service department. I know that it is occasionally hard to get through, emailing does work, but takes longer as the email goes to Guthy Renker corporate offices first and is forwarded to customer service. If you do get an additional package, do NOT open it. Return it to sender. This DOES NOT CANCEL YOUR MEMBERSHIP. If you again get a shipment and have not been able to contact customer service, return it again. Government regulations require a cancellation after 2 consecutive shipments. Call early in the morning, 7:00 AM CST, especially on Sundays (it's slow then) or late evening Monday -Wednesday (9-10 PM CST). Complain that you did not order it and do not want to pay shipping, it WILL be refunded.

Also, the sweet almond mint doesn't work for me either, but the Cucumber Aloe is MARVELOUS!

Horrible, horrible, horrible customer service! DO NOT order from this company. I hope those who are interested in purchasing this product will read the blogs posted relating to this terrible company. The product does not work.. and when you try to stop shipment after your initial 30 day trial period, they will keep sending it to you. They will keep charging your credit card company. I had to change my credit card number! If you get mailed a package and do not want it, the best thing to do it refuse the package, or write return to sender immediately. However, don't be fooled... you will have to pay for mailing and tracking, so that you will be able to confirm that you sent it, they may say they never received your order back, if you haven't paid for tracking. Chaz Dean/ Guthy Renker said that if I don't pay they will send my information to an outside collection agency.. beware!

Thanks to all your information and that wonderful phone # on my order sheet, I called and cancelled my 90 day membership! I had a wonderful customer service person...had it taken care of right away..
This all happened easily because of all you on this site, thank you, thank you!
Happy Thanksgiving everyone!

For all of you that posted saying you called and cancelled with no problems at all, check your bank statement! Just because they said you're all set and cancelled does not make it so. And the website is very vague so don't feel bad about being confused about the auto pay thing either. I originally purchased the full 90 day supply but the way it was worded was deceptive. It implyed that you would be spreading the payments out monthly but it wasn't, they took one payment of 97.80. The way it was written (which is no longer even offered on the site because they must have had so many problems) was that for 2 additional monthly payments of 29.99 on top of the original 29.99, you'd get the 90 day supply to begin with. I don't know how that sounds to anyone else, but to me it sounds like you make the initial payment, then there are actually 2 ADDITIONAL monthly (spread out monthly) payments charged to you. When I called to complain, they said I ordered it wrong online but there was no othere way to order the 90 day supply because I went through the (almost) the whole process again to see if I had made the mistake. Ah no, it was simply false and misleading advertising.

Anyway, I did like the product so I just said whatever, now change it to spread out the payment to monthly instead of slapping me with a 97.80 charge again all at once. A couple of months later though, you guessed it, I got charged the 97.80 which caused 4 under $10 debit purchases I had made that week to bounce because my account only had about $90 in it. I ended up with $200 in charges due to the screw up. I was pissed. After listening to all the ### about sending my bank statement at the end of the month to show that they had caused the problem and then I would be reimbursed for their screw up, I told them to just cancel my account, stop the pending shipment, and give me my money back. They did refund my 97.80 back the next day. My bank helped me out with the charges, after speaking to 3 reps and finally a supervisor. They saw that the money was returned immediately so luckily they gave me a break because it was obviously not my mistake since the company sent my money right back. This was in August. I thought it was over. They sent me my money back so I assumed that they cancelled my account, I was wrong!

It's now November and yesterday I got a charge for 97.80 from them, again. So bad enough that they didn't cancel my account, but if they had at least changed it to monthly payments like I had initially requested, it wouldn't have bounced, again. Another $40 charge. Thanks, I really needed this aggravation, again.

So again I was told they would refund the 97.80 charge (I'll find out tomorrow if that happened) and supposedly they are cancelling my account AGAIN. I called my bank to set up a block so they can't try to charge me again once my refund comes back, if it comes back.

So everyone that thinks that they had such an easy time cancelling and that you're all set now, GOOD LUCK with that. Keep checking your statement for the charge, chances are it will magically appear again. If you want to make sure they can't charge you, call your bank like I did, or get a new debit card or credit card so they can't continue to charge you. I like the stuff but refuse to deal with a company whose incompetence costs me money and aggravation. Buy it from QVC if you really have to have it.

I ordered the product, it did take a long time to get it, so I cancelled the "pre-order" I figured I couldnt wait that long for shampoo...I called the # and it was canceled without any problem. I loved the product so much...i ended up ordering it again !