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I was suppose to catch a Greyhound from Greenville, TX 4521 Walton Ste 702, Greenville, TX on 6/27/11 at 12:05. I checked the website and call 1-800-231-2222 to confirm that the bus station was still there. I got two different addresses and the phone number (903) 455-5440 rang and rang for more than 10 times each time I call which was over 10 times, no answer. On 6/27/11 I drove to 4521 walton Ste 702 Greenvile, TX which was I caught the bus 9/2010 and address on the 1-800-231-2222 number. when I arrived a man at the station said bus station had moved to Chevron station. I asked what was the address, he stated over the bridge make a left. I stopped and asked three or four more business and no one knew where the station had moved to. I called 903-455-5440 again and again, no answer. I stopped at Enterprise Car Rental, don't know. I stopped at Exxon station, don't know. I stopped at another Chevron, lady said no Greyhound here. I told her the other guy at 4521 walton, said Greyhound moved to Chevron station. She said there is a Chevron going toward Dallas TX on the right hand side. At this time it is now 1:00 PM, the bus was suppose to leave at 12:05. When I found the station where Greyhound had moved to the bus had left and I miss my flight back to Seattle. I called the Airlines and told them what happen American Airlines would not honor a date change without me payi ng $1, 100.oo for a change fee and difference in ticket. I then check another airlines, Alaska and found a ticket for $553.70. I had to also had to take a taxi from Greyhound in Dallas to the DFW airport and had to pay $58.75 becuase my reserved SuperShuttle on 6/27/11 would not honor a change date. Total expense incurred due to Greyhound not update address location on website or at the 1-800-231-2222 number was $612.45. I sent an email to Greyhound to this effect and they said they are not liable for the cost incurred due to not update Greyhound address on website, at 1-800-231-2222 or no answer at station phone number (206) 455-5440.
I want Greyhound to reimburse me for the cost incurred because I could not get back to Dallas due to no forwarding address on either communication.
D. Bagsby
Seattle, WA 98133
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