Complaint Rating:

Company information:
Great Clips
South Bend, Indiana
United States

I am a loyal customer. I found a beautician several years ago at Tree Cuts and she was wonderful!!! She was patient with my children and saved my hair from a terrible hair cut. She styled, colored and made it great! Since that day I have stuck with Ruthie!!! I followed Ruthie from Tree Cuts to Great Clips and have been going to the Great Clips in South Bend for the past couple years just because Ruthie is there. This location is convenient for me. Just yesterday I find out that the management of Great Clips has moved Ruthie out to a location in Granger. This location is not convenient for Ruthie and definitely not for me. This is over 1 hour away from my home. Not sure why any company would treat their associates in such a way. This is not near her home, and did not ask for this location transfer. How many customers will continue to follow her or any other stylist around town? It will cost A LOT in gas money for the much added travel to go out to Granger just to continue to have my hair cut and styled by Ruthie. I will do this in hopes that she will be moved back to a more convenient location for her and her loyal customer base.