Name: Global Vacation Network
Phone: (727) 572-1601
Fax: (727) 556-0352
Address: 2849 Executive Dr Ste 100
Clearwater, FL 33762
Original Business Start Date: November 1998
Principal: Mr. Tom Lyons, President
Customer Contact: Mr. Tom Lyons, President - (866) 572-1601
Type of Business: Travel Agencies
BBB Accreditation: Global Vacation Network is not a BBB Accredited business.
Additional DBA Names: GVN Florida, Inc.
Global Vacation Network did not give us what they had promised if we attended their sales presentation. Here is the letter I sent to them, with the details.
Attention - Andrew Lyon
Saturday, August 7, 2010 4:14 PM
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"regina rosa" <email@example.com>, "spouse" <firstname.lastname@example.org>
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please contact Andrew Lyon at 206-937-1337 or email@example.com prior to contacting BBB.
Dear Mr Lyon,
I saw this note at the bottom of the BBB post on Global Vacation Network, so I am going to do it - contact you before filing a complaint.
We were solicited for a sales presentation by your company and told that we would be given a free gift choice of many possibilities if we did. We drove 40 miles to the presentation, and listened honestly and intently. We decided to pass and not purchase because of the manner of presentation from the sales people - good cop/ bad cop, call in the second string, then call in the head pitch man - it did not put confidence in our hearts, neither was there anything much about the standing of the company i.e. BBB documentation. Nor were we shown a www. site for us to use with the company.
We decided to wait to see how GVN handled itself over time thinking maybe in the future we would make such a purchase. It was also expensive to our thinking.
We were still potential customers at that point but then we contacted Millennium Travel for our ''free'' gift. There was nothing free about what they had to offer us. Expensive service charges and fees, the fee for the cruise was just about the purchase price of a cruise itself - we know, we checked - and it was also almost impossible to make a claim for a gift anyway, Millennium had so many restrictions that it made it into a crazy game to even try to collect our ''free'' gift, that turned out to be anything buy ''free''.
I shall scan and send you a copy of the ridiculous requirements of Millennium plus they wanted an upfront fee of $50 each to be sent in just to talk to them. Now, this is the company you have chosen to handle your gift program, that make you responsible.
It is obvious that they/ you do not want people to collect their 'free gifts' that are not free at all. Is this anyway to run a company ??? Sure, if you are running a scam company that does not deliver what it promises.
We never got our gift for attending your sales presentation, because of the insanely complicated requirements to even apply for the gift. Also, because I was not about to send a money order into this Millennium Travel - WHO send a money order these days ????? Only someone who does not have a bank account and checking account or a credit card. Poor immigrants send money orders home to their family in 3rd and 5 th world countries, besides, then Millennium can say they never received the money order nor cashed it. That puts it back on the customer and they better have sent it registered return receipt, (like I always do ) and have kept the receipt and made a copy of the money order. Most people don't.
Millennium can then just say they never got it. That's what Certs/ Lucien Co does and we had to file through the State's Attorney's office to get our money back, even with the registered return receipt and the copy of the money and verification that it had indeed been cashed. This shouts SCAM !
Now, here we are. We never got the free gift we were promised for attending your sales seminar. We got instead a paper that dumped us over to Millennium Travel and a flyer THE COMPLETE GETAWAY/ PACKAGE that I just descried to you.
Another huge issue here. If we had been told that the 'free gift' was really a discount plan program with fees and complicated confirmation requirements, we NEVER would have attended the sales seminar. The was never mentioned until we got the crazy complicated list of requirements from your business partner, Millennium Travel. Copy enclosed.
We want what you promised. The choice of a free gift that is free. We fulfilled our part, now, your company needs to fulfill it's part.
Regina & Jose' Rosa
9240 SW 165 St
Miami, Palmetto Bay Village,
305 232 7672