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Glasses USA Customer Service Phone, Email, Contacts

Glasses USA
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1.2 147 Reviews

Glasses USA Complaints Summary

7 Resolved
136 Unresolved
Our verdict: If considering services from Glasses USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Glasses USA reviews & complaints 147

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Newest Glasses USA reviews & complaints

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6:09 pm EDT

Glasses USA additional charges

I ordered a pair of prescription glasses and got a follow up email a couple of days later telling me i had to pay an extra $30 for the prisms. Absolutely NOWHERE on the website is this charge listed.

The rep told me that they *used* to have it on the site but they took it down because ''people were ordering lenses thinking they would give them cool vision''.

It is utterly ridiculous to remove information from the website and surprise people with extra charges. I am disgusted by this company. I was on hold with their customer ''service'' for half an hour and only got halfway down the queue. I think this company is a scam and I would advise you to stay the heck away from them.

Additionally they advertise 100% money back guarantee all over their website but when you read the T&C its ''100% money back minus a 20% restock fee''. 80% refund does NOT equal a 100% refund. Ridiculous.

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8:18 am EDT
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Glasses USA Deceitful website

Buyer Beware ... The website is silent in one respect and deceitful in another . I cannot comment on the quality of your product because I haven’t received it yet. The silence is around how long it will take to produce the glasses. Had I known that it would take up to 3 weeks to create, I might have chosen to deal elsewhere. The deceit is in advertising courier service for “fastest” delivery. My glasses were ordered 1 Sep 2013 and manufactured in Israel. Glasses “USA” indeed.
The order left Israel and was delivered to the hands of USPS on Monday Sep 16. On Thursday 19 September, the Canada Post website advises “they have created a domestic shipping label but Canada Post has not yet received the item for processing.” According to Canada Post, my glasses are still “en route” to Canada. Furthermore, Canada Post has tagged this package as “letter mail” – not courier. The earliest I will receive my glasses (according to Canada Post) is Friday Sep 27th but more likely Friday Oct 4th. That would be fine – except that I am leaving the country on vacation on Sunday Sep 22nd – which was the reason I ordered the glasses in the first place.
Why did I pay for “courier” service when you are shipping surface mail in both USPS and Canada Post?
Why do you advertise “3 day delivery” without any qualifying statement for non US customers?
Why do you not tell customers how long they will have to wait before they get their glasses?

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8:37 am EDT
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Glasses USA Worst Service Ever

Worst customer service ever.
**** dont ever buy from this company ****
**** Warning, worst experience ever *****
placed the order online, with their "50% off glasses" thought it was a great deal but ended up being one of the worst ideas ever.
To place the order, you have the option to add your prescription options before checkout, fax it in, or send it via email. I chose the email since doctors dont have the best hand writing of the world so i email them my prescription. no confirmation for the prescription was received but i moved on. 2 weeks later and still dont have any news so i decided to call (did not call before thinking they have a lot of orders to fulfill). so a guys who was not interested in working at all answered the phone and said that they were trying to "contact me" for the prescription via email... which was not true. anyways i sent the prescription once again and he stayed on the phone while i sent it and the guy confirmed he received it and it was going for production. i was still an ok customer. a week later i called and checked if the order was in production.

The lady who answered i believe her name was Ana, said she really apologized that they already have the prescription and that for some reason it was not sent out to production bla bla bla... so she gave me the following options (continue order, store credit, full refund). i need my glasses so i gave them one more chance and this was two days ago. she promissed me that the order will be in production and that it will all be ok if i continue with the order. i said i would call back to make sure.

So, right now i am the unhappiest customer of all the world and i come to this site to share my thoughts. I Would never order from this company again in my life. another agent answered the phone. he said it looks like they did not got the prescription (yeah right) and that they were waiting on me... so i told him all the story above and he said that is right and that yes he found it. i asked for full refund and he said they will send me an email. no confirmation was given to me, no suppervisor was available... "meeting in another building in another place". so i dont even know if i will get a refund. the good thing though is i purchased with paypal so if i do not get a refund by tomorrow i will file a complaint.

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JimTx
, US
Jan 17, 2017 12:39 pm EST
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I got the glasses in 4 weeks, but could not use them at all. The refund process is a nightmare. When calling they are always going to send an email or someone will call in 2 days. I have finally been able to return the glasses that they want in 6 days, yet they say to wait 30 days for your credit! If I don't receive the credit, I will file complaint through my credit card company and BBB. My recommendation is It's definitely not worth the trouble!

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Jessica Barton
, US
Feb 19, 2016 10:53 am EST

It was 9 days before they mailed my glasses via USPS (slow) I sh po uld have ordered through bonlook or wary parker. I still paid 78 dollars for my "$40" frames after all of the tac on extras like scratch proof and non reflective. I hope they arrive before the two week mark at this point, and i pray they're the right prescription. NEVER AGAIN.

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8:05 pm EST
Resolved
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Glasses USA Overcharge/Won't refund

Ordered pair of glasses supposed to cost $134.00. They responded that they would have to use different lenses - if I agreed - and would make $8.00 refund. In actuality they charged my cc twice - Once for $134.00 and once for $127.95 When I complained, they initially referred to $8.00 refund and that it was approved. When I questioned further - about a charge of $261.95 for glasses that were supposed to only cost $134.00 they obfuscated. I sent copies of cc bills showing full charges. They responded showing that only $67.00 was refunded and as far as they are concerned, they won't do anything else! Pure, outright thievery!

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John Boyd
, US
Jan 05, 2017 10:47 am EST

Not surprising. They provide horrible service. My recommendation is never buy progressive lens from GlassesUSA. Also, despite the 100% Guarantee, etc. promos on homepage, I think very misleading. Check out their profile on BBB and other review websites.

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GlassesUSA
Dayton, US
Jan 19, 2012 2:55 pm EST

Dear Customer,

I am sorry to hear that the billing problem was not fixed to your satisfaction. I can assure you that we would never overcharge someone and keep the money. I believe there was simply a misunderstanding between you and our customer service team. If you could please call us at [protected] between 9am and 5pm EST, I assure you that we can fix the problem.
I am sorry for any confusion.
Sincerely,
Brandon Le
Manager, GlassesUSA Customer Service

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3:39 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glasses USA - No Glasses, Took Money

This company is a total scam... took my money...no glasses now they wont return my phone calls. They say they are from Jersey but their glasses come from Israel. Beware and DO NOT BUY FROM THIS COMPANY!!

Read full review of Glasses USA and 5 comments
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11:38 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glasses USA - Beware of this company!

I ordered some glasses from this company and a few days later I received an email saying that the frames that I ordered were not in stock (although their website said they were and allowed me to complete the order). The email also said that my shipping would be upgraded at no cost to make up for this error. A few more days later I noticed that my checking...

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8:31 am EDT
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Glasses USA Online scam

I ordered some glasses from these guys with extra fast fedex shipping. They still have not even sent it. I tried reaching customer service, and they gave me a timeframe to go by with regards to how they process orders. Well that timeline ended a long time ago. They do not respond to any of my e-mails anymore. I asked about the status of the late package that hasn't even been sent a second time and have not heard back. I email them everyday. I've asked them to cancel and refund my order. They have not done so.

Normally I can roll with lifes puches but this is probably the third such company in the last month that has ripped me off in such a fashion. I am fed up, FTC needs to start doing what they are paid too and end companies like this. Not to mention that they refused to tell me they were Isreali owned when I got curious about the foreign transaction fee, just seems to make them look even shadier. Just wanna get the info out there so people can make an informed decision instead of the mistake I did.

Read full review of Glasses USA and 38 comments
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PedroCarvalho
Salt Lake City, US
Dec 17, 2023 1:16 am EST

It is impossible to reach out to a human representative. The item I received was not what I expected. Missed the 14 day return period because GlassesUSA made support unacceptable. I filled out a questionnaire 4 times and promised store discount which I did not received. Don’t yet have a return shipping label requested 4 times. Please reach out.

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Debra Voltolina
North Troy, US
Dec 10, 2023 12:02 am EST

Hello I ordered contacts on 10/23/23 , they were unable to fill because my prescription was wrong . They took my money and never refunded it . Is there a way I can expedite this Dean voltolina

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Chris I
, US
Oct 23, 2023 7:25 am EDT
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Lousy customer service. No followup once order placed. Delivery time is very slow (they use USPS, so that's a start to the problem). I paid for expedited delivery. After 14 days of no glasses, I canceled my 2nd order. First order had similar slow delivery problems, and the glasses did not fit.

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sherry miner
, US
Oct 11, 2023 11:22 pm EDT
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I tried calling customer service and it is setup so nobody can speak to a customer service rep live. that is as bad as it gets with this company. I tried like ten or eleven times and got the bot every single time. Does not even give you the Option to talk to A Real Person.

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Eric Ngo
, US
Jul 11, 2023 8:53 am EDT
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They advertised 10 days, I order on June 7th and now is July 2nd but it still in production state, they have automation call center and it impossible to get a human customer service. They chat online also answered by IA (not a real human). I wonder will my glasses ever arrived (over $500 prescription glasses).

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Jtaylor4848
Santee, US
Jun 26, 2023 9:10 pm EDT
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I was sent an email for bogo. Offer was denied, explanation, can not buy 2 premium frames. I changed the order to comply, denied again. I called and this time I was told I could not order 2 with the same prescription. Scam artists.

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Shay Brown (Shayla Kittyo)
, US
May 15, 2023 12:27 pm EDT
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Last month I changed my address to my new address because I moved my contacts were delivered to my new address last month description for this month was delivered to my old address. I need my contacts. I changed my address so I would not have this problem.

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Nancy S Tanzi
, US
Apr 30, 2023 7:20 am EDT
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Refund declined because it has been past 14 return policy.

We tried to give the glasses a chance but the quality is so poor, and we cannot wear the glasses so $450 is wasted.

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Robert Gadue
Lake Grove NY, US
Mar 12, 2023 1:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I returned a pair of glasses to GlassesUSA, they in turn issued a "Store Credit"

that GlassesUSA makes it impossible to use.

I have the "store credit" valued at $393 that I find it impossible to use this credit in relation to any new orders.

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Alton Williams
, US
Feb 12, 2023 4:27 pm EST

I am not happy with you didn’t Sind my refund back on my credit card and it been more than 10 business days all I want is my refund back 1/18/23 and 1.00pm that I returned the package by to you return to Opimax Fulfillment 1750 Central Ave Roselle I’ll [protected] Tracking number [protected] 0606 40 order number [protected]-1682

Glasses USA In-depth Review

Website Design and User Experience: The website design of Glasses USA is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and filters that help streamline the shopping experience. The search function is efficient, providing accurate results. Overall, the website design and user experience are excellent.

Product Selection and Variety: Glasses USA offers a wide range of products, including prescription glasses, sunglasses, and contact lenses. The selection is extensive, with various styles, colors, and materials to choose from. Whether you're looking for trendy frames or classic designs, Glasses USA has something for everyone. The variety of products ensures that customers can find the perfect eyewear to suit their preferences and needs.

Pricing and Value for Money: Glasses USA provides competitive pricing for their products, offering great value for money. The prices are affordable, especially considering the quality of the eyewear. Additionally, the website frequently offers promotions and discounts, making the products even more budget-friendly. Customers can enjoy stylish and durable glasses without breaking the bank.

Quality of Products: The quality of the products offered by Glasses USA is exceptional. The eyewear is made from durable materials, ensuring longevity and comfort. The lenses are of high quality, providing clear vision and reducing eye strain. The frames are sturdy and well-crafted, with attention to detail. Glasses USA prioritizes quality, resulting in eyewear that meets or exceeds customer expectations.

Prescription Accuracy and Customer Support: Glasses USA excels in prescription accuracy and customer support. The website provides clear instructions for submitting prescriptions, and their team ensures accurate lens customization. In case of any issues or questions, the customer support team is responsive and helpful, providing prompt assistance. Glasses USA prioritizes customer satisfaction and ensures that prescriptions are accurately fulfilled.

Shipping and Delivery: Glasses USA offers reliable shipping and delivery services. The products are carefully packaged to prevent damage during transit. The estimated delivery times are accurate, and customers can track their orders easily. Glasses USA partners with reputable shipping carriers, ensuring timely and secure delivery of the eyewear.

Return Policy and Refunds: Glasses USA has a customer-friendly return policy. If customers are not satisfied with their purchase, they can return the eyewear within a specified timeframe for a refund or exchange. The return process is straightforward, and the company provides clear instructions. Glasses USA values customer satisfaction and ensures a hassle-free return experience.

Customer Reviews and Ratings: Glasses USA has received positive customer reviews and ratings. Customers appreciate the quality of the products, the accuracy of prescriptions, and the excellent customer support. The positive feedback reflects the overall satisfaction of customers who have purchased eyewear from Glasses USA.

Promotions and Discounts: Glasses USA frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions can include discounts on specific products, free shipping, or buy-one-get-one deals. By taking advantage of these promotions, customers can enjoy even greater value for their money.

Overall Customer Satisfaction and Recommendation: Overall, Glasses USA provides an excellent online shopping experience for eyewear. The website design and user experience are top-notch, making it easy to find and purchase products. The wide selection and variety of eyewear cater to different preferences. The pricing is competitive, and the quality of the products is exceptional. With accurate prescriptions, reliable customer support, and efficient shipping and delivery, Glasses USA ensures customer satisfaction. The positive customer reviews and ratings further validate the company's commitment to providing high-quality eyewear. I highly recommend Glasses USA for anyone in need of stylish and affordable glasses.

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