Complaint Rating:

Company information:
Sears
3801 Mallard N.
Sierra Vista, Arizona
United States
Phone: 520-458-1931
www.sears.com

Bought General Electric Range model # JBP35DK1CC, SN SH228415Q on October 11, 2005 at the local Sears Roebuck Store. The enamel around the burner lips started to peel within a couple of weeks. It got so bad that I finally went in February 2007 to the store and complained to the salespeople and store manager. I was informed that the warranty did not cover the paint since that was a cosmetic and not an operational issues. Furthermore, I was told that if I wanted it repaired, I would have to pay for a new top. I consented to this request and a maintenance technician was dispatched from Tucson a few days later. The top he brought down was damaged and a new top was ordered. It too was damaged and a third one was ordered and it too was damaged. Finally, got one after three weeks that wasn't damaged and was replaced. I paid $211 for the new top and replacement. Now the new top enamel is also peeling just like the original one leading me to believe that the quality of the paint or the procedure being used for putting it on the surface is not up to par. I had my old stove for over 20 years and never had that kind of problem. Needless to say, I am very unhappy with this problem.