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Horrible Service

Complaint Rating:  89 % with 9 votes
89% 9
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Furniture Mart provides the worst service ever - delivered a defective coffee table that has one leg so much shorter than the rest resulting in a terribly unstable product. While promising to deliver a replacement the delivery man kept postponing the agreed delivery time and failed to show up, despite the fact that I had taken leave from work to wait for him every single time. There is obviously zero communication among the sales, logistics and after-sales departments. Nobody ever answers the sales or after-sales hotline and the mailbox is always full so nobody can ever leave a message. Can I ask what is the point of opening up a hotline that nobody attends to? When the sales rep finally returned my call, she was terribly rude and dismissive and refused to listen to my feedback although I was polite and factual. She even hung up on me on the phone. Does Furniture Mart value its customers? Does the company realize the importance of word-of-mouth marketing? This is the first and last time I am buying anything from Furniture Mart again, and I will not hesitate to share my bad experience.
Complaint comments Comments (5) Complaint country Singapore Complaint category Furniture
More Furnituremart.sg Complaints & Reviews
Furnituremart.sg - FAILED DELIVERY TIME


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A  16th of Jul, 2013 by    0 Votes
I had also experienced a bad service from furnituremart.sg. I ordered the mattress plus the bed promotion. Had indicated the exact model and colour. Then i had to give them a call to see when will they be delivering. (I called them at 3pm). Shortly they called me back to tell me they were delivering between 5-7pm. So I left office earlier to be back home. I waited till 6.15pm and received a call from them telling me the delivery truck broke down and can only deliver at 8plus pm. So I ask them to deliver at 10.30pm instead as I had an appointment already. I went off and later came back at 9.30pm. I gave the delivery guy a call and told him he can deliver earlier already. But he still say he will come at 10.30pm. At 10.30pm no one came so I called him again. He said he was
at another place and will only reach my place at 11plus. Then when they finally arrived, they delivered the wrong design of bed and the delivery guys still argue that it is the correct one and that I will have to pay the full amount. The next day after many tries calling them, they also never pick up the phone. Much later than they gave me a call back. They told me that they gave another customer my order amd the customer rwfused
A  14th of Mar, 2014 by    0 Votes
I had same experience too! My delivery requested time is 2-6pm. But almost 9pm they still haven't come! Waste my time to rush back earlier from working place and waiting to them!
Call to hotline and the delivery man hp but nobody want to answer! This is very worst service for FurnitureMart Singapore! Super worst !
N  30th of Apr, 2014 by    0 Votes
Hi guys, I am still boiling over this. This is the email I wanted to send to them, but all the email addresses I could find bounced. Im in a big dilemma now about the party. Sighs~

Dear Whoever,
Please ensure this email gets to your management.I am upset over the non-delivery of this order.If there is no stock available, kindly update your website before a customer makes the purchase.And
your customer service officer sounded so flaky and silly, giggling when
she is explaining to me that there is no stock for the below item. What
kind of apology is that???? And why do you even put up the item on the
website if there is no stock? Don't you update the website?I
called your hotline at 7pm, an indian sounding male picked up. He had
the audacity to snigger, thinking I couldn't hear him. And he passed off
himself as management.I am having a party tomorrow, and I now have no place to put my TV and other items!!! Thank you so much for embarassing me!!!I expect a reply.Regards, Nurashikin
A  18th of Jun, 2014 by    0 Votes
Very bad service from furniture mart sg.
A  30th of Aug, 2014 by    0 Votes
Yes! I got the same experience too! I think they are internet scamers who just steal personal infos!

When I call back to then they just told us to file a police report and see who's gonna be idiot, how rude is it? They don't even give me a reason why they didn't deliver anything at all

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