Complaint Rating:

Company information:
Barclay's Bank
Colorado
United States

Juniper initially issued me a $5, 000 line of credit. After paying the balance each month for a year or so, they increased my credit limit to $11, 000.00 without me even asking them to do so. I kept paying the card, but I started carrying a balance. I was at about $5, 500.00 when my credit card was stolen. I reported it, and was told it would be canceled immediately and I would be issued a new card. A few days later, a card arrived with the same account number as the one that had been stolen. I immediately called them, and they said they had made a mistake and that the card had not been canceled. The did have a record of my call to cancel the account, but because they did not do it, another $200.00 was taken. A few days after that, another card arrived, again, with the same number as the old account. I called again, and they told me that there are a couple ways to cancel an account and that somehow, it had not been done. What a professional response!!! The finally issued me a new card with a new account number, and I thought everything had been resolved. All of a sudden, I get an Email telling me that I'm over my credit limit. They had reduced my credit limit to the point that I was over my limit. They said they had sent me a letter that I never received. Their response was "we are not responsible for the U.S. Mail".

3 months after this, I noticed that they had put the $200.00 charge back on my account that had been taken after I had canceled the card. They also raised my interest rate from 8.99% to 14.51%. Today, I received a letter stating that as of November, my interest rate will be 19.99%. I am paying off this card, cutting it up and mailing it to the CEO of Barclay's bank. I've sent a letter to the CEO and copied the FDIC. I advise anyone who is having a problem with these usurers to do the same. The FDIC does not tolerate this crap and the more people who complain, the more likely it is that they'll take some type of action against this unscrupulous outfit.
There is a great card out there if your credit is good. It is the True Rewards Card that is available with no annual fee to Costco members. Go for it!!!