Complaint Rating:

Company information:
University of Phoenix
Arizona
United States

I originally started UOP in Late December of 2008, ever since then I have been dragged around by enrollment counselors as well as academic "advisors" and financial aid "advisors."

My first BIG problem was in my Critical thinking class last block. In week 4 I received an e-mail from the instructor stating I had plagiarized a discussion question. This discussion questions was 10 points and I had a 98% in the class. I still called my academic advisor, everyday for 6 days and emailed her before even receiving a response. After she finally got in touch with me I was told I had to appeal to the board of academic affairs once I had received my letter. I did and did not hear anything back until I had called numerous people for many weeks. They told me they were standing by the teachers decision, and would not give me any proof of what I had done, or tell me what I had copied. Nothing I could do, by the end of the class I received a 97.61% as a final grade, but my participation points as well as discussion questions points were taken away which added up to 30 points. Being a A student with a 3.5 GPA this whole situation just astonished me.

Monday June 16, 2009 I called my academic counselor saying I wanted to withdrawal; she then 3-wayed my financial aid advisor and we had talked. Both of which were very rude, in the end I backed out of filing the paperwork because they both told me if I withdrew I would receive a penalty from Wells Fargo (Student Loan Lender) for not completing the 24 credits through UOP. They also stated they could not tell me how much this penalty would be and that I would not know until the whole withdraw process was already completed but it could be anywhere from $20 to $1, 200.

Today, Wednesday the 18Th I called Wells Fargo and was told there is no withdrawal fee from them and the withdrawal fee from Wells Fargo as a lender and that the fee must be from University of Phoenix.

Needless to say, I will be withdrawing and if there is a fee from UOP I will not be paying it.
They do not teach you ANYTHING. The instructors do not respond within the 24 hour said limit. Also, if you attend there good luck on getting a hold of anyone, it seems like all they do is transfer you to other workers voice-mails!

**Most of there classes are not transferable! Talk about wasting over $7, 000.