Complaint Rating:

Company information:
Juniper Bank
United States

I don't know anything about this bank. They are the only company that has every called me repeatedly and I mean every hour. I don't do business with them nor would I ever.

Eligible Vehicles: Newly purchased or leased vehicles sold and registered in the Commonwealth of Pennsylvania. Vehicle must be used or leased primarily for personal or family use.

Repair Obligations: Manufacturers of new motor vehicle must repair and correct, at no cost to the purchaser, “a nonconformity which substantially impairs the use, value or safety” of the vehicle.

Eligible Time Period: Nonconformities which occur within a period of one year of delivery of the vehicle, or within the first 12, 000 miles of the use of the vehicle, whichever occurs first.

Repair or Replacement Obligations: If the manufacturer fails to correct a nonconformity after “a reasonable number of attempts, ” the manufacturer shall, at the option of the purchaser, replace the vehicle or refund the full purchase price, less an allowance for mileage on the vehicle.

Presumption of “reasonable number of attempts”: If the same nonconformity 1) has been subject to repair three times and not repaired; or 2) if the vehicle is out of service for any repair “for a cumulative total of 30 or more calendar days”, it is presumed that a reasonable number of repair attempts have been made by the manufacturer.

Informal Dispute Settlement Procedure: If the manufacturer has established an informal dispute settlement procedure which complies with federal law, the consumer must first resort to the non-binding procedure prior to pursuing a civil cause of action under the lemon law.