I have had the same experience as the lady that had bought the shoes for her ill mother. I have badly swollen feet from lymphedema. It is impossible for me to find shoes that fit. Footsmart's catalog had been recommended to me. I found a pair of slippers that looked like they might work. I called the 800 number and received horrible service with my first call. The operator was rude and snapped at me if I tried to ask questions. I finally asked for a supervisor and she replied that they had no supervisors available. I knew that was a silly answer. I work in customer service for a very famous mail order company that frequently is rated number one for customer service in the nation. I know that supervisors are available.
After the experience with the rude operator, I really did not want to do business with Footsmart, but I desperately needed a pair of shoes. I decided to call back and the second operator was very polite and have a suggestion for me and did a size for me over the phone. I was told they would arrive in 3 to 5 days. The slippers came two weeks later, but they did arrive.
When they arrived, I sat in a chair, opened the box, unwrapped the shoes from the tissue paper, took the tissue out of the toes, and tried to put them on my feet. The shoes did not fit, but I knew there were larger sizes. I took them off, put the tissue back in the toes, rewrapped the shoes in the original tissue paper, and put them back in the box, carefully closing the top and putting them back in the box. The shoes were not outside the box 3 minutes. I didn't even stand up in them.
I decided to order a larger size and mailed the shoes back in the 60 day period allowed. The return information said that the new pair would be returned in 2 to 3 weeks. Four weeks later, they arrived. I opened the box and much to my surprise, the pair I had sent back were in the box with a note that said they could not be returned, because they were not in the original condition! I was stunned.
I called Footsmart and though the operator was pleasant, she offered no solution and only told me that a supervisor would call me back in 24 to 48 hours. I cannot afford to buy another pair of shoes from anyone now including Footsmart. I would not dare order anything from this outfit again. When I entered Footsmart complaints into the search engine on the internet, pages and pages came up.
Like the lady who bought the shoes for her mother, I'm left without a pair of shoes that fits. I've been treated very poorly. I suspect that it is a rare event when a pair of shoes are successfully returned. Never again will I trust this company and I cannot recommend them to anyone.