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First Premier Bank, Sioux Falls, South Dakota Complaints & Reviews - Unrecognized charge from this company in my checking acct

Review all First Premier Bank, Sioux Falls, South Dakota complaints

First Premier Bank

Posted: 2009-09-29 by

Matt222

Unrecognized charge from this company in my checking acct

Complaint Rating:

Company information:
First Premier Bank
Sioux Falls, South Dakota
United States

I was looking at my bank balances online today, and saw a debit for $70.00 from "FPB CR CARD." I had no idea what it was, so I called my bank to inquire about the transaction. The guy I spoke to said there was no merchant contact info for the transaction--how shady is that?!? I asked him to just google it, and he found that it was from First Premier Bank out of Sioux Falls, SD and gave me their 1-800 number.

I have never opened a credit card with these people (hell, I hadn't even heard of it until today), so I can't imagine how they got my bank account information to make withdraws to pay for someone else's credit card account. I'm sure it was nothing more than an error--one of their idiot employees probably made a mistake in entering bank account payment info--but, nonetheless, it's bad business, and they need to get their sh*t together.

BTW, when I called the 1-800 number the guy at my bank gave me, I couldn't simply get a hold of a representative to speak to because their automated system REQUIRES you to submit your credit card number just in order to speak to someone. Obviously, I couldn't do so because I didn't even have a card with them, so I just ended up punching in a random sequence of sixteen digits, I finally got in touch with someone, who was truly unhelpful and said "oh, well I'll have the security department look at this." Pathetic.

All I'm saying is, if these people are making goofy errors like this, why would anyone actually open up a credit card with them?

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United States

Credit Cards

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16th of Oct, 2009 by

SkepticalOne

0 Votes

Same thing happened to me...a charge of $77.53 from FPB CR CARD INTERNET showed up as pending, so I called my bank, who said I had to write a letter to their fraud department, and request an investigation and credit for the charge, which I did. The next day, another identical charge showed up from the same source, FPB CR CARD INTERNET for $77.53, and now a new entry also appeared, HSBC ONLINE WEB PAYMENT charging me for $50.00. That one is Home State Bank Corp out of Buffalo, NY. We are very tight with our information, but we did recently have a new debit card issued for my wife on this account, about two weeks ago. I believe the problem is not with these banks, but somehow our debit card information was compromised before it even got to us. Google these phrases, FPB CR CARD INTERNET (First Premier Bank Credit Card) and HSBC ONLINE WEB PAYMENT, and you will see it has happened to many others. Someone with an account at these banks is using stolen debit card info. Our bank advised us the only way to truely fix this issue is to close the account...yet if the debit card for our next account is compromised again, we will be in the same boat.

16th of Dec, 2009 by

timi2shoes

+1 Votes

Wow same thing has happened to me. First Premier Bank is just absolutely terrible, very unhelpful and they dont even care that my account was compromised. I called them asking questions about my fraudulent account and they told me to fax a letter to their security department. I faxed the letter explaining everything how I filed a police report and all. I never heard anything back after I faxed the letter. I called them back and this time they said that they had handed over my account to a collection agency. I asked to speak with someone from their security department but the lady told me that they do not have a number. How pathetic. I am just now calling the collection agency hoping i can clear this mess up. First Premier Bank is terrible and should be sued for the crap they pull.