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family first foods

Posted:    

Deceiving practices

Complaint Rating:  98 % with 292 votes
98% 292
4.9
Contact information:
Family First Foods
413 RIVER RD
Hudson, Massachusetts
United States
They have a slick way of getting one of your friend who fell for their highway robbery to recommend them to you. You go in thinking that your friend is on to something. They give you a price on the # of meals you will receive. They don't really give you a good breakdown on what each item is and the price breakdown. They say their service "packs" your freezer with these items. They showed up in the rain and basically dumped the food into my freezer. I also found the price for just the food exhorbitant. When I took the packing list from the deliverer and calculated the cost based on a grocery store flier, I paid $2500 for at most $700 worth of food. They claim it is "gourmet" but your get Barilla pasta. I also found when they spoke on the phone that their meat was organic when it is not. Luckily I didn't fall for giving them a list of my friend and relatives to endorse their deception to get a few steaks. I am looking at how I report them to consumer affairs in both NH and MA. Please don't support these suckers. They took $1800 from the mouths of my children.
Complaint comments Comments (17) Complaint country United States Complaint category Food
More family first foods Complaints & Reviews
family first foods - decieving practices [6]

Comments

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 31st of Aug, 2010 by    +1 Votes
I agree. The quality of this service is extremely low considering the price you pay for the meats. About 50% of all the meat packages I receive are damaged. The plastic has random tears causing freezer burns around the meat. I've even received several cuts of meat where a large slice from a box cutter has torn the meat open. This just goes to show that there is little to no quality inspection being done at their facility. When I call to complain, the "Sales Manager" seems annoyed with my complaints and offers little to no compensation for the trouble I've been through. Replacement of poor quality is expected, but when nothing additional is offered, it shows how little you value my business. I'm done with this service due to poor quality, high prices, inconsistent delivery times, and poor customer service.
 4th of Nov, 2010 by    +2 Votes
THE SERICE IS GREAT WE HAVE BEEN USING IT FOR YEARS AND THE FOOD IS BETTER THAN ANYTHING IN ANY MARKET!!! MY FRIENDS AND FAMILY HAVE IT AND THEY LOVE THE DISCOUNT AND THE FOOD! THE PACKAGING IS FANTASTIC AND THEY LOAD MY FREEZER!!! WE DONT WASTE ANY FOOD!!! ITS THE BEST!!! LIKE I SAID U R CRAZY!!!
 3rd of Feb, 2011 by    -2 Votes
the meats are very good, especially the beef...Unfortunately we will not order from them again. We've had 3 deliveries and each time they mess up our billing address and then stick us with late fees. After calling and correcting they send the next bill late and stick us again with late fees. I can understand the first time it happened, we have a PO Box, but 2 more times after that?? c'mon... They are trying to rob us out of extra money in my opinion. If it is a simple "honest" mistake, then they need to get a better group of people in there to handle their billing errors.
 31st of Mar, 2011 by    -1 Votes
I absolutely love Family First Foods. I have never had a problem with the food, and any time I didn't like something, they replaced it with another item for free. Everything comes vaccum sealed and I love that I can pull out one piece of chicken or six, I don't have to go but a whole package from the groccery store. I buy lots of dry goods from them also, such as paper towels, dish detergent, pasta, etc. I have no idea how you possibly paid $2500 for food, I have never ordered more than $1200 in one order, which is for a 5 month period. But I love the fact that I can order 5 months worth of frozen and dry goods and pay monthly for them. The customer service has always been great when I have called, and I would recommend them to anyone who asked.
 18th of May, 2011 by    +1 Votes
they suck. I got sucked in. Im glad i droped those idiots. Food sucks, service sucks. I was stupid for doing it. Wasted lots of money, so don't do what i did. Trust me they will rip you off.
 14th of Jun, 2011 by    0 Votes
We have been ordering from Family First Foods for 5 years now and have never had an issue with them. Any mistake that has been made was in our favor. I have found that if you actually talk to the representatives you tend to get a much better understanding of what you're ordering and what options are available to you. We're at the point now where we tell them how much we want to spend per month and about what we want to receive (mostly meat) and they figure it all out for us. That along with the 55% discount we get (since we also purchased the freezer and stainless steel grill from them) has us paying about the same monthly amount for meat that we would otherwise pay at the grocery store and this stuff is MUCH higher quality . . . and it gets delivered. Thank You Family First Foods for your excellent service throughout the years . . . I'm looking forward to many more!
 15th of Jul, 2011 by    0 Votes
We also used their service for a few years. We did enjoy it and liked the quality however feel it was fairly expensive. Really disliked sending out another monthly bill. In regards to the freezer and grill, our grill is falling apart! As you know, it wasn't cheap! Completely corroded and crumbling inside. We have been getting the run around for months now on how to get replacement parts. While I don't expect them to come over and fix it, I would appreciate some assistance in finding the parts!
 2nd of Sep, 2011 by    +1 Votes
We fell for their slick talking salesman as well, and when we cost compared what actually showed up, it turned out to be approx 700 tops worth of goods, for what they claimed was 2500 (before the discount for the appliances). We stopped payment on our card, and told them to come pick up their appliances and food... have not heard back from them, so not sure how this will play out.
 13th of Jan, 2012 by    0 Votes
Hill's Home Market is horrible. Their meat is okay, but their portions are very small. This company is a con, when I called to talk to a manager about my issues with their company he said the salesman would call me. That man NEVER called me in the 2 weeks I gave him. From my dealings with the company, I am horrified. They clearly are doing the bait and switch on innocent people. They offered my family a cheaper way to feed everyone without having to empty the bank. In the end you still need to go to the grocery store and buy just about everything. On top of the normal grocery expenses, then you have the extra monthly bills. They make it sound all dandy -- if you get a freezer with your order or anything else in their catalog you'll have a cheaper payment for your food. That's all great until you then have two extra bills, and the one for the freezer and whatnot under $100 doesn't really change if you pay the payment. So after your 5 months your stuck with a $2000 - $3000 bill. The other bill goes away but this one haunts you. Never again will I deal with this company.
 21st of May, 2012 by    +1 Votes
We has a sales agent out and after we signed the contract we changed out minds, we did everything we were supposed to do but they charged our credit card before the 3 day waiting period and have yet to return our call or our money, the cancelation form clearly states we would get all our money back in 10 days, its now going on a month, Now the voice mails are not even working . Attorney General here we come.
 22nd of May, 2012 by    0 Votes
Have been using Family First Foods since 2007 and have not had any issues what so ever. It is pricey, but better than going to Stop and Shop or other local stores. Also you know in advance what you have in the freezer
 9th of Mar, 2013 by    0 Votes
Been with them for I'd years!! Best service, best price! Go to pea pod dot com n I promise u with name brand products u r saving more thy 50%, , all their meats come fom a rm in Pennsylvania. It is not organic but it is antibiotic free. They have used te same farm for years n I promise u never a recall!!! Love it love them.
 30th of Nov, 2013 by    0 Votes
i agree. Definitely a hard sell at the initial meeting with the salesman. We called after getting a coupon for a free sample plus $100 off our first order. During the initial meeting, we got the samples and were told that they dont come out again if we didn't order that day. Should have been the key to show him the door. Anyway, we also got the "food is cheeper once the freezer is paid" sales pitch. I'm glad we had our own freezer. I'm planning on paying all 5 months and then making sure no more food gets delivered. Lessons learned.
 18th of Apr, 2014 by    +2 Votes
We have used Family First for over ten years and feel very satisfied with the quality of food and service. The freezer is packed neatly and on time. The grill is still the envy of every deck in the neighborhood and after so long I am looking to replace the burners for the first time. I have gladly suggested them to several friends and relatives. With a 12 year old son who now brings his friends over to eat its nice to always have food in the house for a bunch of growing boys who eat like men.
 27th of May, 2014 by    0 Votes
Anybody know how to find out if the live stock is given antibiotics and growth hormones? And the levels of hormones if given? I've tried contacting our sales agent and 2 weeks have gone by with no response! How is this information not available on a website or the written information the company gives out!
 21st of Jan, 2015 by    +1 Votes
I was offered one thing, and received the opposite, The owner is as shady as could be. He stated to me that it is common knowledge that there is a 3 day cancellation policy hidden on the back of most contracts that the salesman didn't mention because according to him you could "cancel anytime and only owe for the freeze" WRONG. You owe for the food freezer, cookware, "service policy" total cost $5500.00 Approx. The salesman did not give us what we asked for, The only people that were nice were the people at Carico International, in Florida. Collection agency.
The pizza is Horrible, the frozen chicken breast is ok. Hamburgers taste like nothing, I dont see how 24 rolls of toilet paper lasts 5 months. I got screwed so bad, The freezer costs 1699.00 is much more expensive than the same freezer sold elsewhere, I canceled my order 14 days after the salesman left, it is now January 21st and Home Hills Market has not sent any information to Carico International about squaring up my bill. side note I call Carico International twice a week to check on everything. Long story short it cost me $835 in food, and 1765.00 for a freezer.
 19th of Jan, 2016 by    +2 Votes
They are terrible. After a few months of deliveries, we realized that their quality was declining. We cancelled our deliveries, but they billed us for over $4000 because we had signed a contract. They then reported us to the Credit Bureaus as delinquent. It took over three years to get our credit cleared up. Their practices are predatory - DO NOT EVER SIGN A CONTRACT WITH THEM!

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