Complaint Rating:

Company information:
Eyeglass World
United States
www.eyeglassworld.com

I went for an eye exam on June 19, 2008 at the EyeGlass World location at 44 E. Grand avenue in Chicago, and ordered a pair of glasses. The total price was about $275, and they said that it would take about 10 days to deliver the glasses.

I decided to charge the glasses, but since I needed glasses the same day, I took the new prescription to another store that can deliver glasses in about an hour. The second store made a pair of glasses based on the EyeGlass World prescription, and when I tried them on, they were all wrong.

After a little investigation, it was determined that the EyeGlass world prescription was wrong. I got another exam at the second store, which confirmed that the EyeGlass World Prescription was wrong, and the second store made me a good pair of glasses.

I called EyeGlass World immediately, and they agreed to issue a refund. I went to the EyeGlass World store to fill out the paperwork that they asked me to sign and said that they had to forward the request for the refund to headquarters.

11 days later, I checked my credit card account online, and still no refund. I called the store, and it turns out that this store went out of business some time in the previous 11 days.

I have since attempted to contact EyeGlass World headquarters in Florida with no success, and I am in the process of disputing the charges through my credit card company.

Do not deal with these people. If ever there was a fly-by-night organization, this is one.