Complaint Rating:

Company information:
Expedia
United States
www.expedia.com

Shame on Expedia! Upon an unfortunate need to reschedule dates, I was offered by an Expedia agent that if I was able to find a room for $1.00 (one) more than my current room, they would waive the penalty of $417.00. Great, I thought. She said it was documented in her computer and gave me a reference number to refer to when I called back with my hotel choice.

After I called back 3 days later (of course, a new agent this time) and explained the sequence of calls I've made, this agent decided he did not want to "personally take responsibility" for the promise the other agent made and documented. Since when does an Expedia employee have to take personal responsibility when it has already been approved and documented in their own computer system? That is bull *** and after heated exchange the Expedia hung up on me.

After that I called back again, asked directly for a supervisor, which I was transferred to after waiting 45 minutes. She was very nice. Her name was Jennifer Erga. She handled the "promise" like a professional should.