Complaint Rating:

Company information:
Etihad Airways
United States

FAMILY OF 5 EJECTED OF ETIHAD AIRWAY FLIGHT EY 0612 AFTER ETIHAD MADE AN ERROR ON THEIR SEATING

I am writing to you RE: an experience my family and I had on flight, Etihad Airway Ey 0612, we are a family of 4 with my wife’s nephew also traveling with us.

On Saturday 28th February 2009 my family and I arrived to Casablanca international airport at 6.30am to depart to Australia. We went through the usual protocol, we arrived to where the passengers were boarding, handed our tickets to the ground crew,
This is where the problem started; we were given the wrong boarding passes without our knowledge. The lady at the boarding department gave us a pass from Abu Dhabi to Australia. We made our way down to the plane. As we arrived into the plane we were given directions on were we were seated.

We made our way only to find that the seats were allocated to two other passengers and my wife was seated 13 isles away. I sat my two kids down aged 4 and 6 and made my way to the front of the plane to discus the problem. I raised the matter with one of the flight attendant only to be told that nothing can be done about it as the flight was full and return to my seat. I knew for a fact that there were 17 spare seats and five of them were side by side we got into a disagreement, she was rude and disrespectful to me and my wife, called my wife a dog and a number of other rude words. I reminded her over and over again that this is there mistake and it has to be rectified before we fly. I requested to speak to the Captain at lease five times and was again rejected that privilege

The plane was delayed for over an hour and a half, we were told either we apologies to the flight attendant or we had to all leave the plane there was no other alternative
By then the other passengers were getting involved with rude comments to the staff about there behavior towards us. We were then told to leave. They removed our luggage left it on the runway sent us on our way. Mind you it was around 9 degrees. No body from the entire Etihad Airway would help us or wanted to get involved.

I am requesting immediate action towards the flight crew and dismissal of Soumia, flight crew chief. This whole matter was handled wrong and this should have never happened we should have never been told to leave the plane. Once I arrive back to Australia I will commence a law suite and approaching the current affair and what ever other television and radio station that wants to listen. Too many other problems with Etihad Airway have gone on deaf ears, but not this time.