Complaint Rating:

Company information:
Texas
United States

I have been trying to get my escrow reviewed now since Monday the 18th of May. I have called the so called customer service dept. on several occasions and continually get the run araound. I have been told they lost papaer work or that I never sent them anything. After I told them I had the fax confirmation they told me there was no need to resend that they would call my couty apraisal office and get the info for them selves. On the next call I was told that I could not speak to directly to the escrow office and that an urgent help ticket would be opened to get this resolved. I called again to check status I was transferred to the escrow office that doesn't take calls. HMMM. They are now telling me that no information will be available until June 2nd. Which happens to be after my house payment is due. Convenient isn't it?? At the end of all three call with them knowing that I am already agry they feal it apropriate to offer me a credit card. Seriously they can't even keep my mortgage accurate and they want me to give them more of my money. Not to mention the money doesn't even stay in the US anyway. These peaople need to be shut down due to a complete lack of competence.