Menu
CB Vehicle Rental and Leasing Enterprise Rent-A-Car 4509 Tamiami Trl, Punta Gorda, FL, 33980, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

4509 Tamiami Trl, Punta Gorda, FL, 33980, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
R
10:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - being made to pay charges that aren't my responsibility

I am an Us Airman on active duty. During the month of August 2015 I was visiting home on a short leave. During my visit I rented a car from Enterprise. One of those nights using my rental I went to visit a friend at his house. Unfortunately that night, my friend's dad not noticing my rental then backed into it causing a dent a scratch. My friend's dad immediately knew he was at fault and said he would have enterprise report it to his insurance so he could cover the damages. That night we called the police and had an accident report made. Then the very next morning myself and my friend's dad went up to the rental location ( 4509 TAMIAMI TRL PT CHARLOTTE, FL [protected]). We explained what happened, gave them the accident report, and my friend's dad gave them his insurance information. The agent then took photos of the vehicle and told me that the report and all information would be submitted. Fast forward three weeks later im now out of the US on duty & my mother emails me a week or so ago to let me know Enterprise has mailed a letter saying I owe $1, 066.88 for damages. How is that possible when I was not at fault in the accident and from my end all the proper information was submitted. Im baffled and extremely annoyed with Enterprise at this point.

Information:
Claim no. [protected]
Date of Loss 8/9/2015
Balance Due $1, 066.88

Read full review of Enterprise Rent-A-Car
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.