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Enhanced Recovery Corporation Complaints - Enhanced Recovery Corporation is incompetent

Review all Enhanced Recovery Corporation complaints

Enhanced Recovery Corporation

Posted: 2006-12-15 by Sally [send email]
Enhanced Recovery Corporation is incompetent
Complaint Rating:  92 % with 12 votes
Thinking about hiring a debt collection company? I would avoid Enhanced Recovery Corporation like the plague. Although I have never been late on a debt, I received calls from this company daily for weeks. It was just an automated dialer. It didn't matter if I answered the phone, or called back the number they left, they never answered the phone. I left multiple messages for them, but never reached a human, even when I called a different number I found on their website. They never said who they were trying to reach at my number or why they were calling. Now, as someone trying to collect a debt, why would you hire a company too understaffed to talk to the people they are trying to collect from? Not to mention they were calling the wrong number the whole time. The only way I was able to reach a human to make them realize they had the wrong number was by using whois to find a number associated with the registration of their domain name. Otherwise they would have called my number forever and never collected the debt they are charging you to recover. Do they expect the people who owe money to go to such extreme and creative methods to find them? This company is incompetent, understaffed, and just plain evil.
Comments United States Business & Finances
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Comments

162 days ago by Whitney [send email]
As a former employee of Enhanced Recovery Corporation, and also as somewhat of an expert regarding every collections State Law applicable to North America, I'll have you know that most of the "research" tips you give on the Complaints Board is completely false. The reason that the fines for breaking any of the state laws are so steep is because every employee there has been trained not to break them. Every phone call is completely legal, every word we say is part of a strict guide, and every rebuttal is completely within the guidelines of the FDCPA laws (since you don't accurately complete your research, I'll just let you know that that stands for the Fair Debt Collection Practices Act.) You can look that up.

As for the "unjust" phone calls that have repeatedly been deemed "harassing" are also completely legit. After three months of ignoring your Credit Card statements (which are actually a luxury, not required by law and should be accepted as such) and the proceeding three months that ERC holds rights to these accounts, I do believe that these "victims" have had plenty of time to come to terms with the reality of how bills work. You take someone's money, then cry when this person after six months asks for their money back? Not to mention that all of the collection steps are clearly stated on the Credit Card application that these innocent people are so eager to sign. My suggestion: If you don't readily have $10, 000, don't accept a credit card claiming you can pay someone that amount of money. Is that not common sense?

The term "Cold Call" is laughable at best, considering that all of the information given to us by Discover, MasterCard, Visa and American Express (Can you guess where this is going?) is given to us by *gasp* The Card holder. When you fill out that attractive piece of paper that gives you all this free money, you have to supply your Name, Social, Address, ect. We are not magical. We do not ask you for your Social for our pleasure, we verify it. And I literally laughed out loud when I read your advice on pretending to be said card holder to obtain information. Well isn't that just the pot calling the kettle black? You see Nick, in America, that's called fraud. Also you cannot record our phone calls unless you have asked our permission. There is no exception to this. We only record our phone calls because we include a declaimer informing you of our intent and purpose for calling, which is given in every call. (Much like you'll hear, should you call your cell phone provider or local bank.)

So, just to educate you Mr. Bleeker, as a former collections agent we do not wake up in the morning with a mental list of all the people that we want to make cry on our telephones. We do not enjoy being called names, being lied to or being evaded. We have families and lives and feelings and we also pay our bills on time. We are not in the wrong. Personally, I have spoken with many people who have simply fallen on hard times and could not foresee what was going to happen. In which case I pull as many strings as I can find to get these people a low settlement (which is not an option by the way, with their CCD provider) If any of the people on this Complaint Board had called this company and rationally explained their situation with intent to pay (Not to mention if they had simply paid their bills in the first place) nine times out of ten they would have walked away paying MUCH less than they owed. This to me sounds like a huge favor our company is doing for them. And just to be clear, when life gets tough, you still have rent to pay and your children are still hungry. Delinquent card holders expect bills to take a few months off. Now where was the small writing on the application that said THAT would happen? Right next to the small writing that said life was going to be easy? I thought so.

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