Menu
Login
This company and its owner are out for the money and only that...they sell jobs all around the world and never accept the blame for any mistakes made on the jobs the sell..they blame the worker or the customer and charlie is a 100 percent con artist who uses others to do the work and he takes 40percent or more and if there are any problems he faults antone and everyone..never himself nor his business...he has had hundreds of BAD reviews and been barred from several states and cities in the united states as well as being hit with huge fines as well...yet he gets these removed by yellow pages or has a means of doing it himself in order to keep potential customers from reading the truth about his company and himself..I hope that people are allowed the truth about him and eastern refinishing...that way they wont get ripped off and be sparred the ordeal of being lied to and bs by him.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just to add to the list of disappointment customers I have first called them and spoke with Tammy. I felt safe to talk to someone who seemed to be so knowledgeable, I felt I was talking to someone who knows the business.
I explained that my home was built in 1961, had a pink and black bathroom with cast iron bathtub and wished to have someone come take look at it. She asked me to send pictures and gave me a price for the tub and surrounding glazing and then for the whole bathroom. I was surprised when they would not send someone over and said “we have done so many of them, with your pictures we can safely quote from them. (I should have heard the warning sign: not even come to see the necessary work and estimate a price). When I sent them the picture a guy called Charlie called me back. What a complete ### he was, did not know how to open a zip file, confessed to know nothing about computers, called Tammy and mentioned that without her he would be lost, then yelled at her to bring back the mouse… Then wrote me an email asking for my full name; my email IS MY FULL NAME.
I called Tammy back and told her I did not wish to talk to Charlie. I can see how a company can be owned by an ‘###’ with a good crew so I moved forward. I had a date now I could set up we agreed on a date and time (10am) and the workman called me first to check someone was at the location. Since I was at work I could not answer the call right away so when I checked with my husband at 10:20am no one has arrived. I noticed I had a voice mail; as it turned out it was the workman saying he would not start his trip to the house until I would call back...
There was a small dent on the tub that according to Bob Villa website, after cleaning and rinsing the tub any scratches, chips, or gouges needs to be patched before any further work can be done.
I arrived at 2pm and he was still working the first coat of paint ; I noticed that the chipped area was not repaired but I trusted that they would only sent the best crew with the experience and knowledge of what needs to be done and I would not interfere. When the work was completed my husband pointed out the dented area, now white, was still very much visible. The workman claims to not have noticed the chipped area before he started the work. Pictures (attached) sent to them during the estimate request taken from the door of the bathroom (not a close up) would shows a black dent on a pink tub.
Then the re-glazing had an orange peel effect (similar to painted sandpaper), something the workman claim to be the result of the high humidity. This was the last straw since I was the one contacting them I wrote an email where I stated – and I quote: “If humidity is the problem your expertise should have told us this work could not be successfully completed and we should reschedule it to a better day. If humidity plays a big role on the job at hand I would expect your business to check the weather forecast and advise us to reschedule it. But you agreed that work could be done on Tuesday after all.”
I emailed Tammy who was always very quick in replying to all emails and asked that someone call my husband who is at the site. No one called him so he called back. A guy called Bread answered and agreed someone would be back on Monday.
Monday came and went, no calls, nobody showed up. We called and this time Tony answered (crickets could be heard on the background) and said the truck broke down yet no one called to inform us of it.
Since no money or credit card information has been collected form us I feel good about it but I am expecting them to soon come back to me and request payment.
We as well as my attorney (I already spoke to him about it) told me not to worry. We are ready for them. I have a printout of all phone calls to them from our numbers, all the emails and now this review. They are better off to lay low.
Veronica – Portsmouth, VA
I hired Eastern Refinishing to do a refinishing job for me and it was the biggest mistakes I've ever made. I wish that I had read these complaints before hiring them. The owner Charlie is an idiot. I called to complain about the shotty job his contractor Jim Dunkleman (stay away from him too) did and he said it wasn't his responsibility. He tries to threaten and scare you when you call to complain but he's a joke. STAY AWAY FROM HIM AND HIS COMPANY AND ALSO JIM DUNKLEMAN. I couldn't find any info. on Jim to contact him as well but if anyone has any info. on how to get my money back from this company, please post it. I'm sure he's ripped alot of people off. I'm going to contact the Attorney General's office and see what I can do. Someone needs to put it this guy out of business.
I don't understand how this company can still be in business. If there is anyone out there considering hiring them, DO NOT DO IT! YOU WILL ABSOLUTELY REGRET IT! The owner is a crook. The contractors that he hires are crooks and do terrible work that does not last. I called him about it and he lied, he tried to scare me with threats..he's a complete joke. Stay away from this company. I'm in the process of filing a complaint with the Attorney General. I'm going to do my best to make sure this guys is held accountable.
DO NOT DO BUSINESS WITH THIS COMPANY: EASTERN REFINISHING INC. THE OWNER CHARLIE IS A CROOK AND A LIAR. HE HIRES INEPT PEOPLE ALL ACROSS THE US TO DO HALF-A** WORK AND WHEN THE JOB ISN'T DONE RIGHT, HE DOESN'T TAKE RESPONSIBLITY FOR IT, JUST LIKE A CHILD. IS THIS THE WAY TRUE BUSINESSMAN BEHAVE? I, DON'T THINK SO. DO YOURSELF A FAVOR AND DO NOT DO BUSINESS WITH THIS COMPANY.
It wouldn't be so bad if it wasn't the same poor guy.
this company is managed by the biggest ### that so IGNORANT like no one else I ever came across ! I hope someone put him out of business ! DO NOT WASTE YOUR TIME
Eastern Refinishing Inc.
Corporate headquarters
917 Bruce Rd. 9
Wiarton, Ontario
Canada N0H 2T0
[protected]
contact us
This guy used to work for us. His name is "Chris Risner".
He is a convicted felon(We found out). I wont get into what the convictions are for. Please check yourself.
He embarrased the whole company when he was thrown off one of our cruise ship jobs for several reasons and we made the mistake of bringing him back.
Back to this "complaint?"
He did a job for a co. that we initially sent him to. As soon as "Chris" saw the job he called us and explained what the job actually was and what the consumer was "Going to pay". This is the point that we walked away from this job and told him so. The "consumer" lied about the tub size (It was a 1 piece tub and walls AND ceiling) when explained the price difference demanded we do it for the price of just a regular bathtub. At this point we told chris that he was on his own if he did the job as we would be walking away from these people.
Apparently, "Chris" screwed it up a bit and touched it when he was finished with his hose. He went back twice and could not repair it properly. He then sent his wife and that was the last straw.
We severed ties with his company for reasons too numerous to mention. We really bend over backwards for our afilliates but when it gets THIS bad we can no longer have anything to do with this company and Mr. "Risner".
Charles Gayler
President
Eastern Refinishing Inc.