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DVDDonkey.com Complaints - Website scam!

Review all DVDDonkey.com complaints

DVDDonkey.com

Posted: 2007-10-24 by Kevin [send email]

Website scam!

Complaint Rating:

Company information:
DVDDonkey.com
United States
www.DVDDonkey.com

Odered the Red Green show Complete DVD. Charged my card for $163. Never sent items. They will not responed to any emails, phone calls, or talk to me on live chat. I have sent the information to my credit card company to have them refund the money to my card but who can I report this website to. This is obviously illegal and they need to be stopped. And convicted of fraud.

Please help me with this problem. Any help will be greatly appreciated.

Kevin.

Comments

United States

DVD Order & Rental

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More DVDDonkey.com complaints

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DVDDonkey.com - Did not receive part of order!

DVDDonkey.com - No product sent after paid for!

DVDDonkey.com - Fraud and scam!

DVDDonkey.com - Did not recieve product!

DVDDonkey.com - Thieves, why are they not arrested?!

DVDDonkey.com - I never received my order!

Comments

354 days ago by Aimee [send email]

I filed with the Federal Trade Commission on line, you should too at:
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_SUBMIT_FLAG=Y

I contacted them about my Muppets DVD boxed set. I bought it at dvddonkey.com. (they keep changing their company name but are all the same: tvaddicts, dvdigniter.com, ultimatedvdshop.com, dvdplanet.com)

They charged my card over $100.00. I contacted them through the live chat AFTER trying the 877-7-TV SHOW (joke) and the 877-TV-SERIES. "Marie" answered and here is our entire conversation:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Marie'
Marie: hi
Marie: how may i help you?
you: Hello?
you: Hi I just read two recent complaints stating that this company did not deliver over $1000 order and that this company is fake What type of information can you provide to me, ie where they are actually located, phone number, etc.
you: I placed an order earlier this month and now I am concerned.
Marie: our contact number is 1-877-tv-show
Marie: we been in this business for more than 4 years now (at this point I was getting concerned due to the grammar here..."we been in this business...?? yikes)
Marie: i dont think we're going to be here until now if we dont provide good customer service
you: is there a way you can check on my order
you: i am only checking because my husband is a police officer and he is mad that i did this on line
you: he said there is so much ID fraud
Marie: well we cannot please everybody, maybe our competitor is doing all this stuff
Marie: we just want to continue providing our customers what they need
you: can you check on my order?
you: and i thought the site said the number is 877-tv series
Marie: that's our other number
you: can you tell me about my order please
Marie: what's your transactin id
you: plus 877 tv show doesnt equal enough numbers
you: my husband is getting the print out for my id number
you: believe me i will file charges if this is fraud
you: why did you give me an incomplete phone number?
you: hello?
you: hello?
you: hello? (after waiting several minutes...)
you: Well well well
you: that's fine
you: thank goodness we are so close with officers in the fraud and forgery department
you: i have recorded this entire conversation
you: i want a call back within 24 hours with an date of delivery of my dvd set
you: You can find my order under Aimee AXXXX
you: along with that you will locate my phone number
Chat session has ended.
And I was "hung-up" on basically.
Does anyone know where they are located so we can contact the fraud and forgery dept? Please respond to my comment. This needs to be stopped!!!!

Got ahold of Karen (1 0f the 3 fake customer service reps of Marie, Karen or Jen) and she would not give me any info on where they are located except for Miami, FL (yeah, right). I was 'hung up" on (session ended) 3 times!!

353 days ago by Peter [send email]

This company has had several incarnations. I bought from them under another name. I ordered the series, "The Paper Chase". I read all the complaints AFTER I placed my order but before I received my merchandise. So, my expectations were very low. Surprisingly, they did send the DVDs. However, they are recorded off of the TV and the quality is s0-so. Given that the series is not available commercially, I was somewhat pleased to have a copy. However, anyone who is expecting a studio quality product will be sorely disappointed. If the series are available elsewhere from a legitimate commercial source, then, by all means, buy them there. For an obscure title, you may want to take a chance. By the way, I think the company is located offshore since they are skirting the copyright laws.

348 days ago by Kathleen Zager [send email]
I ORDERED THE RIFLEMAN COMPLETE 168 EPISODES FROM DVDDONKEY AND I STILL HAVE NOT RECEIVED THEM. I TALKED TO THEIR FAKE REPRESENTATIVES ON LINE AND THEY GAVE ME ONE EXCUSE AFTER ANOTHER. THEY EVEN GAVE ME A FAKE TRACKING NUMBER! SOMETHING MUST BE DONE TO STOP THESE CROOKS.

347 days ago by Jean Marsh [send email]
I HAVE ALSO BEEN GIVEN A TRACKING NUMBER TO FOLLOW UP MY ORDER. BUT TO NO AVAIL.I PLACED MY ORDER A WEEK AGO 26.10.07 AND STILL NOTHING YET. IF THESE PEOPLE ARE FAKE SOMETHING NEEDS TO BE DONE, THERE MUST BE SOMEONE OR THING WE CAN DO TO STOP THIS.

330 days ago by Mark Hunter [send email]
Wow! I was just about to spend a lot of money at DVDDONKEY.COM, but after reading all these complaints, I have since changed my mind. I'm certainly glad I investigate websites that are new to me for any type of complaints. It pays in the end.

326 days ago by Sandra Levi [send email]
I ordered the complete set of Twinpeaks, even got a tracking number. Finally called Canadapost after 2 weeks and they had no record of the number. Sorry I didn't check them out first have learned an expensive lesson. Remember to watch your credit card statement, after all, they have the info.

325 days ago by Gerry [send email]

I ordered Dean Martin set of15 DVD's. The same day my bank Florida Telco the department of fraud prevension called me to ask if I would like to let this transaktion go trought, I realized that the print I had for confirmation had no amount and the price they was trying to charge me was more then the one I agreed to pay. I am so pleased with my bank I had all my money back.
But BE AWARE that when you did the transaction w dvddonkey it was not HTTPS ( it was only http - NOT SECURE ), so your information is out there in Internet not protected.
I had to cancel my debit card and reorder it with new number.

320 days ago by Cris [send email]
I ordered from there in September and still haven't received anything. This is ridiculous. I wish I read this before I spent $120. They have to be stopped, This isn't fair. I spoke to "Jen" and "Karen". This is BS!

314 days ago by Michael Thomas [send email]
I order the bj and the bear collection and the same as everyone else no confirmation number and no support or a number from any one if i could i would put my foot in someones (ASS). I'm pissed about this people work to hard for their money to got scammed like this.

310 days ago by Lorna Ferguson [send email]
I wish I'd read this before I ordered. My credit card has been debited but nothing from DVDDonkey. I've contacted my credit card company about this. Credit companies need to know and stop allowing cards to be used by these scam sites.

310 days ago by Terri Seager [send email]
I brought the chips dvd from Donkey DVD on the 11/8/2007 from AUSTRALIA . I have been contact once to tell me that my order had not been shipped or packed. I contact them and was told that my order was on the way. The rate exchange was around $250 for the dvd, now reading the other emails . I feel that I have been taken down good.I just wished I read this information before ordering.

304 days ago by Lynn Williams [send email]
SAME SONG - SAME CHORUS!!!! I hate to admit that at my age I can still be "conned" - learned a valuable lesson. "I" can sleep nights but I wonder how these people even "live with themselves".

300 days ago by Sue Stover [send email]
ORDERED TV SERIES LEAVE IT TO BEAVER - NEVER SHIPPED - NEVER RESPONDED AS PROMISED WITH SHIPPING INFORMATION - CANNOT CONTACT ANYONE BY PHONE!

298 days ago by Susan Tillman [send email]
I'm in the same boat. Wish I'd seen this before placing the order.

296 days ago by Joe [send email]

I wish I've seen all these complaints before I ever went to the DVDJackass, opps I mean DVDDonkey.com website. I ordered the complete DVD set of "All in the Family", which totaled $178, including S&H, and taxes. I never received a confirmation email as they state you will within 48 hours. 5 days later my credit card was charged over $190. I am experiencing all the same problems everyone else is. No response to emails or phone calls. They are also changing their name, ie tvshow.com, UltimateDVD.com just to name 2 of their sites.

The word must go out to stop this GRINCH!!!

The Jackass must be found and prosecuted.

295 days ago by John Beall [send email]

Hate to say it but I'am singing the same song had a feeling in my gut when I did'nt see the secure lock on bottom bar but I did it any way I know my son will also be disappointed this was one of his presents.I defenatly am going to cancel credit card and contact the Attorny generals office and file with the Federal Trade Commision like Kevin did above I think if enough of us turn the spot light on these cockroachs maybe just maybe we can smash these bugs.

295 days ago by John Beall [send email]

P.S. to my last post most of you probably know that you can contest a fruadulent charge on your credit card and they should revese the charge if you used a debit or check you are probably out the money but worst of all you are still valnerable because your bank or credit union will still pay any new fraudulent charges against your account and even if you close you debit /checking account or open up a new on at the same bank or credit union they will still take the money out of your new account or your savings or over draft sorry to tell you this but it better you here it from me than go through the nightmare of fighting with your own bank for your own money because they will just take it out and they wont give it back you lose both ways.You need to be proactive now even though it going to be a pain you have to close all your account at that bank and move to another if you dont you may lose it all just because of this one bad transaction! Good luck and Wish You the Best!

295 days ago by Ed [send email]
DVDDONKEY.COM IS A FRAUD!!! I had ordered the "Carol Burnett and Friends" package and just received it yesterday and to my amazement, the programs were duplicated on blank media ! These are TV recording with the TV LAND logo on the screen. How can anyone still be a merchant on the web and not have it shut down because of their FRAUDULENT PRACTICE? STAY CLEAR OF THIS WEBSITE !

294 days ago by Angie Baker [send email]
I am another sucker, I have same story, money taken, no product..I filed a claim with the BBB and am working with my CC to have the charges removed... my question is how can these people continue to rip off people and get away with it? I guess im in the wrong business...

292 days ago by Jamie Sharp [send email]

I ordered a boxed set of DVDs from DVDDonkey.com. I canceled the order the same day. I not received the DVDs or the refund promised by "Marie" in 6 - 14 working days. Day 14 has come and gone. No refund. I have contacted and filed complaints with the Canadian Better Business Bureau, The Federal Trade Commission, The Office Of Attorney General of Florida, The Florida Department of Agriculture and Consumer Services and the Better Business Bureu of Southeastern Florida. The address I have for DVDDonkey is in Miami, FL. I wish I would have checked with the BBB of Southeastern FL before purchasing from this company. The company is rated "F" by the BBB. Not a good sign. The cost of the boxed DVD set was $144. My account was charged $184.92. This is a HUGE amount for shipping. I never received anything so I can't comment on the quality of the DVDs.

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