Complaint Rating:

Company information:
1800flowers.com
United States
www.1800flowers.com

I ordered a bonsai tree for my brother's birthday on 1800flowers.com. He didn't get it on his birthday, a week went by and he still didn't get it.

I called the company and they said it was still in the delivery warehouse and hadn't even been sent yet! The customer service rep was nice but had no explanation as to why it wasn't sent.

They offered me a $10 gift certificate...gee, thanks...that doesn't even cover their shipping cost! Do not use 1800flowers, you can't rely on them to get your product delivered in time!! What else would you use a special occasion service for? They suck.