Complaint Rating:

Company information:
MagicJack
Tennessee
United States

I purchased a Magic Jack @ Best Buy about 2 mo ago for $39.95 - This includes one year of service with free calls in the US etc. You can't call other places unless you prepay. Today my MJ wouldn't work. After over an hour "chatting" with Geraldine and then Roy all I know is they say I have an unpaid balance on my account but they cannot tell me why, how much or any other rational information. Finally I just disconnected because they were asking me to explain to them how this occured. They wanted to know if my credit cards were not paid up and if I had unpaid PREPAID international calls and my shipping address(I printed the dialogue for entertainment value) -- it was obvious they could not explain why they had discontinued my service except they claimed I had an unpaid balance-- THEY ADVERTISE THAT EVEN CHILDREN CAN NOT PLACE CALLS THAT WOULD CREATE A BILL so if you want to possibly waste your money with no sane explanation feel free. Also I know of situations where they charge the card immediately despite their promises to the contrary and then after that they tried to bill a second time saying the first charge didn't go through.