Complaint Rating:

Company information:
Windstream
Kentucky
United States
windstream.com

Earlier this month I recieved notice that my account was to be disconnected if payment was not recieved by midnight on September 22nd. I made a payment above what they were requesting and all was fine. Or so I thought. Today I tried to use my phone to be told it was not working so I called my home phone number from my cell phone to see that it had been disconnected. I called Windstream and the guy I talked to stated that they could do that because I paid by electronic check (I paid by credit card) and they did not get it in time. I told him he was full of crap because I infact paid by credit card and they recieved the payment. WHy else would a week later my phone still be working?? Today they suspended my service and he used some bs excuse how they could do that and my payment wasn't there in time. They have a very crooked practice and I am looking at finding a new phone and internet provider. Good thing I live in an area where we can have several provider choices. I will NEVER recommend WIndstream to anyone. I was previously with ALLTEL and had no choice when they changed to Windstream but ALLTEL was so much better. Over 5 years with the same service and they pull this in order to try and make some extra money. Very crooked