I lost my job and directv's signal was horrible, and they were charging me for a movie channel which i sure as hell called to cancel before the free trial ended. I was told that the signal strength was something a tech needed to come out and look at before it was a reason to cancel, which they did send someone out. The movie channel was not cancelled so for about 6 months now I have been getting charged 12.99 for a channel I did not know I was getting, but it was not posted to my account so no refund could be given. THIS IS NOT MY FAULT- just because the agent I spoke to at that time does not make it my fault, they did not care that I pointed this out.
Never go with this company, cable companies my be a bit expensive and annoying to deal with, but i think they all are but atleast you are not locked into a 2 year deal and to cancel have to pay for all 24 months.