DHL New York. During the snow storm a day ago, I waited in front of our building lobby from 5pm to 630pm to ensure that when DHL comes I will be able to receive my shipment.
Around 606pm the same night, while I was waiting, I received a failed delivery notice stating that "Delivery attempted; recipient not home." I immediately called DHL customer support about the matter since I was literally standing in front of the lobby. The size of the lobby was not that big (as in 3 meters x 5 meters and the entrance door leading to the door bell was no wider than 3 meters x 2 meters approx.)
The DHL supervisor called me the following day stating that he believes what his driver told him that there was an attempted delivery made and that a notice was even posted where the door bell was.
A simple apology from DHL due to the undelivered shipment due to the snow storm should have been sufficient and no other excuses.
The building super intendent was also plowing the snow in front of the building the entire time and no DHL ever approached him as well.
I had to rent a car to get my shipment from DHL facility in Woodside NY due to lost of confidence and trust with DHL.
Note: A simple apology …is that too hard to make?