Complaint Rating:

Company information:
DHL
North Port, Florida
United States
www.dhl.com

I was expecting a missing SIM card from my cell phone company. After not receiving it for more than a week on July 10 I called the cell phone company and they provided me with a tracking number and said that DHL delivered it on July 7th. I contacted DHL and they said they would have someone come out that day and confirm "where they had left the package". No one showed up so I called the next day, they said their driver was in Cape Coral and it was too far for her to travel to my house. (Does DHL only have one person working there??) They assured me that someone would be out here the next day. Again, no one showed up... now it is the weekend so when I called they assured me once again that someone would be out on first thing on Monday... and again... no one came. I called them again and the said the driver stated that the package was left at a white house (funny how her memory returned) I then assured THEM that my house was no where near white, so now they can go canvas the neighborhood and see where they left the package. I told them I assumed it was my neighbor's white house, but he is a registered sex offender and I AM NOT GOING OVER THERE TO RETRIEVE IT!!! They again assured me that they would send someone out... and surprisingly they did not. I finally contacted my cell phone company again and explained to them what happened. They were kind enough to send me a second replacement SIM via overnight DHL and told me that I would have it by noon the next day... and yet in another surprising twist noon came and went and it hadn't arrived. I called DHL and was told it was on the truck and scheduled for delivery that day. I had to go out and was told that I would get a confirmation phone call when it was delivered. I never received that call. At 5 o'clock it still hadn't come and my husband went out when I came home at 7 it was on my front door step... good thing it wasn't time sensitive material! I would never use DHL by choice. Still debating whether I should fight the still missing package based on the principal of the matter...