Complaint Rating:

Company information:
DHL
Idaho
United States

DHL is a joke as a delivery service. I ordered a camera for my daughter from Kodak (Memphis,TN). This was shipped overnight on December 22nd. Today it is December 27th and I still have no camera. It has been sitting in their facility since December 24th, it was scanned in at 7:10 am. They put on the tracking info that I requested it be held there waiting for me to pick it up. That is the first lie of many that this company has told in regard to this delivery, or should I say non-delivery. I've been told high volume over the holidays (hello... it's Christmas), bad weather (hello... it's December in the Northwest... it snows here), two delivery drivers quit... two hours later 4 drivers quit... It has been lie after lie. Joe from customer service (wow... he is in the wrong department) was rude and arrogant - he told me it will be delivered by Friday! All I can say is don't let your packages be delivered by this pathetic company. Stick with UPS or Fed-Ex, they have delivery services not excuses!!! - Monica.