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shoddy work and Rude people

Complaint Rating:  83 % with 6 votes
83% 6
Contact information:
2031 Pittsburgh Mills Blvd
Tarentum, Pennsylvania
United States
Phone: 724-275-7775
Almost 1 yr. ago, I went to ASPEN DENTAL, TARENTUM PA to get my upper teeth pulled and a set of upper dentures. Let me tell you, It has been nothing but a NIGHTMARE!! This place and most of the people who work there are nuts. After getting my teeth pulled I was given an immediate upper denture and sent home to heal. I waited at least 6mos. to heal, so that I would get the best possible fit for my expensive set of ComfiLyte dentures, uppers only..Well they put these teeth in my mouth and I swear they used GODZILLA'S MOUTH AS A MOLD. They were so big, It felt like I had a football in my mouth, This guy, noone every introduces themselves there, played around with them and said that they will tighten up in 3-4 days! What? DO THEY MAKE SELF-ADJUSTING DENTURES? I went back and forth and back and forth to no avail. The last time I went, I saw another Dr. name, don't know, she did not introduce herself either, She work ed with the dentures and we were getting them to fit better and she even stated that they put extra teeth in the back that did not need to be there. Well, after several more attempts, she said there is nothing more I can do for you! These people took $2500.00 up front and she says that. I gave her the denture and said make me new ones or fix these, she says we will give you a refund. I told her I don't care what you do with them, they do not fit so they are useless to me.. I got up, picked up my temporary plate and went to leave, she said I will need those too.!!! I wanted to smack her, she says you can not have a refund unless we get both sets..I said I am not leaving here with no teeth and walked out. I called to get a refund, , guess what can't have one, we need both sets. How much will my refund be and when will I get it. Kim Sullivan, the office manager, said I don't know, I have to call corporate. What kind of BS is this? I am sitting here with these cheap plastic teeth that I paid $2500.00 for. They have my TOP-OF-THE-LINE dentures and my money!!! IF those dentures I left there are their Top of the line, want are the cheap ones? WAX. These people tell you they will HELP YOU FIND YOU SMILE, , WELL ALL THEY DID was find MY POCKETS, TAKE MY MONEY AND LEFT ME TEETHLESS. So please, DO NOT GO TO THIS FACILITY ****YOU WILL BE VERY SORRY!!!
Complaint comments Comments (1) Complaint country United States Complaint category Dental Services


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 18th of Nov, 2008 by    0 Votes
Many of us have gone through similar circumstances so I can appreciate the dilema. Recently I found a book about dentures that was written for us [the consumer] that is so easy to read and understand. It covered everything I was never told by my dentist and then some. The book is available at dentureone.com
I highly recommend this book for anyone wearing dentures or thinking of getting them.

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