Complaint Rating:

Company information:
Orchard Supply Hardware
Franklin Ave
Pinole, California
United States

Orchard Supply Hardware declined my check for $678 from an account where I had over $40, 000. I was stunned. The number they gave me at OSH led to Certegy. Certegy explained that it had to do with "patterns" of checks where they felt uncomfortable guaranteeing the check to OSH. What "patterns"? Did they call the bank? Access the account? Anything? He couldn't say.
Excuse me?!?!?! His supervisor, Nathan Hunt, couldn't say either. But if I cared to fill out a form and get "Certegy Gold" certified, it might not happen again. I hit the ceiling - AND WHAT'S THE COST ON THAT, NATHAN? Why do I need YOUR blessing to spend my $40, 000??
I called the bank where the check was drawn. They were calmly horrified and told me that Certegy does this all over and has been doing this for years. They told me to look on the internet - complaints about them are all over.
Slowly but surely, I am deciding to take my checks elsewhere, OSH.