Complaint Rating:

Company information:
American Laser Center
Naples, Florida
United States
Phone: 239-435-0050

Misrepresentation started from the minute I walked in. I "won" a 300 dollar contest and decided to check it out. I'm blonde hair and pale skin. Good ol' irish. I do have some dark hairs as well. I was told specifically that I would be a good candidate because my skin is pale. I asked direct and specific questions. How long would it take before I saw results. I was told 2-4 treatments. I asked how permanent is this laser hair removal. She said very permanent. I wouldn't have to worry about hair regrowth unless I had a hormone change. I asked for an example of a hormone change and she stated something women go through such as menopause.
Other questions in that session were if the laser did not work on me. I'm very pessimistic and make sure I cover all angles, at least so I thought. She said if I went to the treatments and noticed there was no change then I would get a full refund. Of course, my next statement is because I know how it was worded. What happens if I get minor change and not the hair loss in the areas I am paying for, for it to be removed. She stated directly to me there would be a full refund. I made specific sure to ask if I didn't receive full hair loss I would receive my money back.

The treatments were of course a little painful and I made sure they wasted no time maxing the machine out as much as possible on my skin to hopefully see results. I used their "cream" the first time but my skin broke out and I told them of this. I told them I wouldn't use it again and they let it drop. They didn't tell me why my skin broke out or why I needed the cream. I never really got burned and my skin never broke out again.

The treatments never showed any improvements and my hair has grown back. I was letting it grow to prove a point to the clinic but I see that is futile as compared to other people. The last few treatments they did double overpasses and I believe the final treatment I did they went over it I believe 3 times. I was in session for the chest and back about 6+ hours.

After the next month seeing my hair grow back and coming up to my next treatment I cancelled the treatment and said enough is a enough and requested my money back. I complained directly to the office manager and found her sympathetic. She stated she would write a formal complaint and send it to me and the corporate at the same time. I never received the complain and followed up for about 2 weeks. I took the matter into my own hands and called corporate to issue a complaint and they stated directly they hadn't received a complain on my case yet and would write one up. Calling the corporate office and even issueing that complaint took about 2 solid week of calling and harassing the voicemail.

The next two weeks went by and the office manager called and stated corporate had given almost an identical complaint as hers and she specifically stated that because I had showed a 10% hair loss I was not going to be issued a refund and that I must continue my treatment before they would consider a refund.

Hopefully that spells out the story and most of the details. This is the worst company I've ever dealt with in regards to treating customers.