Days Inn reviews and complaints 1
View all 753 complaintsDays Inn - misinformed and called a liar
2/19/2012 - Called and spoke w/ Jess (allegedly a reservations specialist). Booked room with 2 queen beds. Was told that there was a 48 hr. cancellation policy. Card would not be charged until I arrive.
*Looked online after reservation was made and found 1 queen bed to be cheaper.
2/20/2012 - Called and spoke w/Sam (again, a reservations specialist). Changed reservation for room w/ 1 queen bed instead of the 2 queens originally booked for.
2/22/2012 - Called to cancel my reservation as 1)I got called into work and 2)we were supposed to be getting significant snow over that weekend.
Tony told me he couldn't cancel since it was after 4pm (check-in time) and no longer 48 hours in advance to cancel. After going around and around with him, I was dissatisfied and asked for a corporate number, which, he refused to give. Went online and found the number.
2/22/2012 - Called Customer Care to make a complaint. Was told the info would be given to manager at hotel and would hear back by 2/26/2012.
2/27/2012 - Called customer care once again because the manager did not return my call to address the issue. Re-explained situation (which was noted wrong in my case)
2/28/2012 - Finally a call from hotel and guess who it was? The same unprofessional manager I had problems with. I was also accused a liar and he interrupted me throughout the entire conversation and hung up saying "Have a good night ma'am)
2/28/2012 - Called customer care back again and spoke with Chelsea. Now I am told I will get a call in what she "guessed" would be 48 hours depending on the "case load".
If everyone else has had experiences like this, it could be a month before I hear anything back. I will NEVER stay at a Days Inn again - would rather sleep on the streets in my car than deal with this nightmare.
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Dear Ms. Meghan,
You were charged for No-Show for one night as per hotel policy. As you said, you were aware of the cancellation policy. Then why did you call after the cancellation policy had expired? Why didn't you choose to cancel before cancellation policy? We would have no problem cancelling your reservation within your cancellation period for any reason.
As for lower rate goes, we are running a special on our web site at www.daysinn.com/hotel/05415. If you had chosen one of the promotion, then we would have reserved at that. We have 20% discount for advanced purchase. If you had taken that deal you would have been charged for all of they nights you booked for when you made the reservation. You would have had to pay for all 3 nights you booked even if you could not make it to the hotel. If you read the agreement then you would have known.
I have did the research on your reservation and you were changed from a room with 2 queen bed into room with 1 queen bed as per your request and you were charged for one night no-show for room with 1 queen bed.
We have talked you several times. Explained to you several time with proof via several agencies you complaint to. No-Show fees are charged at all hotels. This is not just our rule but a hotel industry standard since we save that room for you and not sell it to someone else maybe looking for rooms.
If you had contacted us directly and listened to us, we would have tried to work with you. You wouldn't have to call every agency including days inn corporate and hear the same thing over and over. We like to have you back as guest in the future. If there is anything we can do, call and talk to us directly.
If you would like more rules and regulation, you may want to look into hotel's standard rules for all hotels. As for our hotel rules, we have explained everything you needed. Please feel free to contact us directly at [protected] if you have any further question.
Tony Garcia, AGM
Days Inn of Wisconsin Dells