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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:44 pm EDT

CVS prescription

It took 4 visits to fill a blood pressure med. then on another visit I waited in store being the only one in line while the pharmacists were gabbing and the clerk waited on 4 cars in the drive thru.

When they finally got to me they said they didn't have the Meds and I was advised to call all the stores in the area looking for it. I never had a problem with pharmacy R. My company mandates I use CVS. A far inferior store. What ever happened to if you like your pharmacy you can keep your pharmacy.

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Wine Is Good
Wine Is Good
, US
Jul 22, 2016 7:41 pm EDT

One, common medications run out faster. Two, just because you were the only one in line does not mean all those ahead of you, in the drive thru and phoned in scripts don't come first.

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7:22 am EDT
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CVS online orders

I placed an order online in June 2016. They never shipped all items that online said were available. Then shipped the wrong product. Took an hour on the phone the first time to get them to send a call tag for the wrong item. Then I had to haggle on the phone two weeks later through three different chain of commands to get my credit for that wrong item sent! Their online order process is the most unprofessional experience I've ever dealt with! I will never place an online order with them again! Unbelievable! Not worth the time... 2 hrs of on hold to fix the mistakes they made!

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12:38 pm EDT

CVS prescriptions



June 30th 2016 Tucson AZ.

CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730)

I Was Sentenced, a long time customer to 72 hours of stress, withdrawals and pain by CVS

not filling and refusing to fill prescription even with my Doctors approval that was called in for my prescription on June 30th 2016.

On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.

On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers. She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing. By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home. Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription. I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers. Kennith Tackett

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Samioday
Middlebury, US
Aug 23, 2016 10:43 am EDT
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Dear why, are you saying her doctor is a quack?

Why The Long Faces
Why The Long Faces
, US
Jul 04, 2016 9:16 am EDT

Complain all you want to whatever media avenue you choose. Narcotics are federally regulated. If you fill on a specific date, your next fill is exactly the same time the next fill. Blame yourself.

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G
1:14 am EDT

CVS emergency room prescription refused

I had to go to the emergency room at West Kendall Baptist Emergency Department where I was taken by Miami-Dade County
EMT personnel with a badly locked knee. The attending physician prescribed Percocet 5mg/325mg every 6 hours, (10).
The prescription was written by Anay Castro, DEA # [protected].
The prescription was refused by the CVS pharmacist! When I asked why he stated something about there being a problem with the prescribing physician and said RUDELY that he could not provide any further information.
My husband complained to the store manager who said something about drug interactioins and it was for my protection BUT the assistant pharmacist told us candidly, until she was told to hush by the rude pharmacist who threw a prescription at her that too many drug abusers trying to buy drugs such as percocet at that particular store...So rather than call the hospital to verify the prescription we were profiled and refused the meds.
We bought the Ibuprofen also on the doctor's prescription and went across the street to Walgreen's Pharmacy where the prescription for Percocet was filled with no issues, no rudeness, and a smile.
I'll transfer my monthly prescriptions on Monday and make sure to inform family and friends why I will no longer be a CVS customer

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Wine Is Good
Wine Is Good
, US
Jun 25, 2016 6:50 am EDT

If you have never filled prescriptions there AND/OR never filled a narcotic, no pharmacy will fill it. Take it to the hospital pharmacy and they will fill it.

If there is an issue with the attending's DEA # then he should not be writing narocos and no pharmacy, even the hospital, with fill it. Thanks to the DEA cracking down on pharmacy shoppers, drug pushers and takers, and criminal physicians and pharmacies, this is the result.

No pharmacist will risk his license and jail time. This situation has been on the news multiple times in the last several years, and 3 years ago many pharmacists with CVS and other pharmacies were arrested for just that.

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3:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS photo

This is the letter I had sent to the cooperation... Date of incident May 23, 2016...
Let me discuss my recent trip to CVS, needless to say, I am NOT a HAPPY customer! I wanted to do photos and receive them in seconds but a cashier told me it would take awhile due to a large order. No problem, thank you for the heads up. I ended up doing the one hour photos. So I finished my errands and went back before my doctors appointment (which I ended up being late for due to this problem) and handed the cashier my slip. This was the same cashier who told me earlier that they had a large order before me. The cashier told me she couldn't find my photos. She called the manager over because he had the order up on the screen earlier. Cashier looked through the large order of photos and couldn't find mine. They called over the other two cashiers working as well at this point. All are going through the large order and my photos are no where to be found! The manager reprints my photos and said I know they printed but don't know where they are. One cashier fesses up and said someone picked up a small order from today of 29 pictures. No one looked through the pictures. The manager stated that they must have the missing pictures. He called the customer and left a voicemail. Now what I am EXTREMELY concerned about is that every single photo was of my 2 month old daughter, that I don't even post pictures on social media, and now a complete STRANGER has pictures of my VERY young daughter! I'm also concerned about if this STRANGER notices they have these pictures, what will they do with them? Just throw them out, so another person can see them? My husband and I are debating if we want to sue, because this is very serious. We are talking about a 2 month old subjected to harm! This could have and should have been avoided. I am extremely livid about this situation!

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Lunagrass
, US
Oct 08, 2016 9:21 am EDT

Hi I m a regular customer CVS by cleary ave in eMetairie and I very happy to see at Mrs. Bertha and Melanie working together they are very amazing with the customer and move the line very fast CVS here is a very busy store always has long line I like when Mrs. Bertha working she is very fast and move the line fast. in one time was de another lady in the register and I have to go to look for Mrs. Bertha a tell her that the lady in front need her because she has long line. Manager has to put two cashier in this store I would like CVS has more employee like Mrs. Bertha she has the best customer service over there and she always help the customer and she help in the pharmacy too she is great and some of my friends love her too.I hope she pass her pharmacy tech. test and move to the pharmacy she deserve go ahead because she is very very nice person.

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1:00 am EDT
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CVS central florida alert! threats from cvs rph.

Hello,
Due to some pretty much lifelong health problems i have dealt with many pharmacy's, from the small mom and pop places or like the medicine shoppe as well as all of the corporate or large "chain" drugstores. I have been blessed with good insurance and have always enjoyed the whole experience of getting to know the techs cashiers and all people who work in just about every store that I have used. I have never had a problem or incident at any store anywhere at anytime, Until 5/17/2016. I Timothy Nichol do state that the following occurred at CVS Store#3518 at approximately 6:00pm EST. I had been to my doctor that day and was prescribed some medication my insurance didn't cover my friend and hard working tech Cindy immediately called and informed me of the situation. Its was no problem as I simply went back to my Dr.s office and let them know so that a change could be made to something that was covered. No problem great service as i have always had in the 3 yrs dealing with this store. I normally wouldn't have bothered even traveling from home to the store until the next day as its a 15 mile trip, on this day however I was looking after a sick friend and had to travel to Palatka. I stopped at the store and saw a tech I know who calls me by name, she was working the drop off computer and we began to chat, I had nothing to drop off as my medicine had been faxed or called in at around 3 that afternoon. It was casual chat, as i looked around i noticed a fill in RPH working the drive thru, another RPH Ben the pharmacy manager actually out of his usual station working the baskets as I call them and making prescriptions. The chairs were full with 3 people waiting, there was one sweet girl working the check-out register and that was it. The drive thru was quite busy, with two lanes going and the fill in pharmacist was working extra hard. I asked the girl i was talking to what was going on, as normally there are the staff I mentioned plus two techs working the baskets and the pharmacy manager never leaves his station/telephone/safe/ect. She informed me that some employees were out and that what they had was the best they could do. Still I understand, no problem. I have seen 5 RPHs thru this store in my time there as well as observed the working conditions and how CVS treats its employees. Basically working them like slaves for close to nothing as far as wages go. The fill in RPH was ease dropping on mine and the techs conversation he thought assumed or whatever, that we were talking about him that was NOT the case, he came over close to where we were to get something out of a drawer and turned to me in a raised voice said "do you think this is funny" I responded with "no sir I do not think its funny, and I am not talking to you, Im speaking to my friend". The situation escalated from there as he continued his aggressive actions and words towards me in a raised tone that everyone in the store could hear. The pharmacy manager then stepped in and asked the fill in RPH to stop, I have never seen this man before he doesn't know me I dont know him. The next thing out of his mouth was"I get off at 9pm why dont you come back then" At that time i was so angry and embarrassed I told him that that would be fine, I also told him to bring his gun with him. I understand this is unacceptable behavior on my behalf as well. Your employee who is licensed by the state of Florida to dispense controlled substances loses it on me and explodes when the whole time the idea was a fantasy in his mind or paranoia call it what you wish. We dont operate like that here in central Florida. I was so upset i was up all night, at 9am I called and spoke with one of your best employees Cindy. I simply asked if she had heard what happened the answer was yes. I told her I loved her and thanked her for the many times she has sorted out complicated issues for me. I asked that my account be moved to winn-dixie it was. I will follow up with the state of Florida as well as my attorney and we will go from there. Thank-you for your time
Timothy Nichol

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Timothy Caladium
Timothy Caladium
, US
Oct 21, 2016 4:46 am EDT

And I do love her she is a great friend and my former neighbor. She works her tail off for this outfit. She is a kind and caring person. Married as well, I can still love her as a great friend.

Timothy Caladium
Timothy Caladium
, US
Oct 21, 2016 4:40 am EDT

Key word "pretty sure" I never moved stil use the same store to this date. FYI that would be CVS..

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ShanaA7780
, US
Oct 20, 2016 8:01 am EDT

Emotionally needy is right...he told the pharmacy tech he loved her...pretty sure she was happy to move him over to Winn Dixie

Timothy Caladium
Timothy Caladium
, US
Oct 19, 2016 8:15 am EDT

Not sure about the not sleeping over a raised voice comment, but I will take your word for it. BTW the pharmacy manger was Not out of line, he was spot on.

Timothy Caladium
Timothy Caladium
, US
Oct 19, 2016 8:09 am EDT

Thanx Bill...

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Bill White
, US
Oct 18, 2016 6:18 pm EDT

The person making this complaint seems to be emotionally needy and over-reactive. Not sleeping all night over a raised voice? On the other hand, the RPH and the pharmacy manager were out of order but all the complainant needed to do was say, "Take it easy fellers." All in all, this is a rapidly swelling molehill.

Timothy Caladium
Timothy Caladium
, US
Oct 18, 2016 6:16 pm EDT

I am scared to death.

Wine Is Good
Wine Is Good
, US
Oct 16, 2016 5:44 pm EDT

Why don't you be a man and talk your message crap on this page? Scared?

Timothy Caladium
Timothy Caladium
, US
Oct 16, 2016 4:50 am EDT

I will keep that in mind.

Wine Is Good
Wine Is Good
, US
Oct 15, 2016 5:47 pm EDT

Lol. Not employed by CVS. But please have me arrested.

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7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS automated refills called in a week ago, just filled after customers shows-up, to pick it up.

Here in This CVS pharmacy, I've filling my prescription for a few years. They were on time and friendly in their first year. But this past couple of years they become lousy and unbelievable. I personally experienced and observed people waiting in line for few minutes hoping that they can pick-up their called in prescription. But met with anger and frustration just to be told by the pharmacy staff, that their prescription is not ready but it will be in 10 to 15 minutes. WHAT A TACTIC AND ###. I don't know where this practice came from? FROM STORE OR CORPORATE MANAGEMENT. They want customers to wait around, so they have time to shop or browse around the store. I just experienced it today. Me and my wife drop by the drive thru window to pick-up the prescription of our daughter, and just to be told it's not ready but it will be in 10 or 15 minutes, maybe as the pharmacy staff word. We told him that it been called in a week ago. Staff gave us a very rude answer. "I'm just filling up today because there is a called-in, etc. etc.. Told him we will be just coming back. But as soon as we got home we received a call that the prescription is ready. WHAT A #*$#@## WASTE OF TIME, GAS AND EFFORT. Is this how you treat your LOYAL customers? #$%$# you all if it is. Right now I'm thinking of starting a campaign to boycott your pharmacy and store starting with my relatives and friends. YES I am mad and I'm going to do something about it. IF YOU DON'T CHANGE YOUR PRACTICE.

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LadyScot
, US
Jul 12, 2016 3:37 am EDT

No. They want customers to wait their turn. When you walk into a pharmacy to fill your script, do you want to wait in line for 30 minutes to an hour while they fill 10 call ins before you, who is standing in front of them? Customers in the store take precedence over those on the phone.

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V
5:45 pm EDT

CVS unethical behavior

March 8, 2016 9pm helped by: eneida (ripped off actually)

Reg#01 trn#0405 cshr#0833327 str#9508 @ 1835-c newport bl.
costa mesa, ca
[protected]

After a rough day, thinking cvs would have a good deal on vodka and thinking I had found such deal my experience checking out was so horriffic I will never go back and will continue to tell anyone and everyone to keep my experience in mind if they are in any cvs store.

Paying close attention to the most dishonest "sale price" shelf advertising I brought my purchase to the counter. holding up the line which was suddenly much longer I handed the cashier a $20 bill, she remained waiting for me when I asked what the change amount was and she said.03 cents, I handed her the.03 and she asked for $10 more, and without thinking I handed her another $20 bill, she gave me two $5 bills. realizing immediately something was very wrong I asked what I had been charged she responded $28. thinking someone had not made changes to the computerized product information as the signage indicated she disputed my correctness, at which point I asked for a cancellation and refund immediately. she siad she had to call the manager, I said great and she asked me to step aside to wait for him. i'd brought up the shelf signs, which he also disputed, walked me over to the register she was at for her to refund my money when another young girl stepped in to start using this register, the original cashier had opened a new register and she told the new cashier to refund my money. this girl refunded me a total of $18.30 when I said, no, I gave the other girl two $20 bills and she had handed me only two $5 bills as change. then the manager was called again and agreed to count the drawer which I was fine with, certain it would be $10 over, which he proceeded to inform me that it was not. I showed him the receipt where it clearly showed cash taken in was $40 and even at $18.30 I was still owed my $10 to which he informed me I would have to return to speak to the gm for anything further to take place.

The entire experience was dumbfounding and wrought with questionable practices and was just the thing to leave such a horrible taste in my mouth the immediate feeling from me was to get away from this place and these people and find another place to make my purchase and listen to my story which would explain the disturbed look on my face and why I couldn't stop shaking my head and saying "I can't freaking believe what just happened!"

I have since had two people i've come across who have had equally nasty experiences at cvs and who choose not to shop there. I myself will go anywhere but there and only now feel up to the task of bringing up the incident to management. a reimbursement I feel is not likely. going through dishonest unprofessional employees further disputing the facts, when they could have taken my name and phone number and had someone in charge contact me for resolution. not refunding my $10 is an insult, they will loose much more in the end as I will make sure.

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Wine Is Good
Wine Is Good
, US
Aug 13, 2016 3:42 pm EDT

First thing, never, ever removed a shelf sign. That is not your proof of a wrong price. Once you remove the sigange, your proof vanishes with you.

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2:03 pm EDT

CVS manager service

I am writing to express my outrage and equal concern about the capacity of adequate decision making, leadership, and empathy on the part of an individual hired as a Manager at your CVS Hollywood Galaxy store- her name is Karine.

My colleagues and I who are from New York attended a wedding in Costa Mesa on Sunday, May 8th. Naturally, we used the remainder of the day to visit friends in Glendale and sightsee and patronage several business on and around the Hollywood strip. One of my colleagues is 8 months pregnant needed to use the restroom. We politely asked the Manager on duty, Karine, if she alone could use it. Not only did Karine refuse a very pregnant woman the restroom, she also gave an extremely rude and stark comment that shocked our group to the core. After being denied access to the restroom my other colleague asked, "will you really send a very pregnant woman across many streets to another restroom?" Karine answered, "it looks like she needs to walk!"
Not only does Karine not embody the CVS brand of service, she is an offensive representation for CVS, the entire Hollywood Galaxy branch and the team she leads. She is also a disgrace to women. She had no empathy or concern for another human being/customer. Never has my colleague been made to feel so ashamed for being a pregnant woman until visiting CVS.

I truly hope and expect that this message gets forwarded through the proper channels and gains the attention it deserves. I equally expect that Karine gets the maximum retribution as penalty for her repulsive behavior. How can she teach quality customer service and lead her staff in service application efficiently if she has no idea how to treat people herself?
After spending some time around the Hollywood area after dark, I understand that it is a challenging area, however, every customer should be treated with respect and courtesy as per the CVS brand. Even if there was a bathroom regulation in place, which we were not made aware of, policy should be exercised with good judgement, civility and case by case. At all times, vulnerable populations should be shown "extra care".

I can be reached at [protected]@me.com or [protected].

Thank you,
Tiffany Bailey
Loyal CVS customer

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Wine Is Good
Wine Is Good
, US
May 12, 2016 3:08 am EDT

Every CVS has a public restroom (Men AND Women's) so there is no need to ask if you can use it. I find this hard to believe.

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12:23 am EDT
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CVS refuse help treat my pain

I work in CVS minute clinic in Naperville IL. this afternoon seeking treatment due shoulder injury... after filled out all personal information ...doctor finally showed up from lunch break...
She asked me who is my current doctor..then told me she can't help me because i have medicare insurance ...  I told her  ok..I can pay from my own pocket if she can not accept my current insurance...I am in pain and need her help.. she said sorry ..unfortunately, she can not help me because  i have medicare? doesn't make sense to me...
I am extremely disappointed and felt abundant from a doctor who suppose to help her patient...I work out with my pain and suffer ...  

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Wine Is Good
Wine Is Good
, US
May 09, 2016 7:52 am EDT

Do they take Medicare? There may be federal or state policies against treating Medicare patients. You work there, find out.

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10:47 am EDT

CVS my scripts.

Every time I go to the pharmacy they never have my pain meds. I went in yesterday the 27 of april. They said it won't be there till monday the second of may, so I have to suffer with my chronic pain. I'm getting so ducking tired of it. The pain meds should be always in stock. Medicines doesn't expire that fast. I'm not the only one that has this issue. I'm 61 and need this med. I'm disable so it's hard to run up there all the time. Get your # together. My script is an opeid. Man oh man this is a pain in the #. I've written before about this, seems to me you don't give a damn.

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Wine Is Good
Wine Is Good
, US
May 02, 2016 9:44 am EDT

Your script being a narcotic is the reason for the shortage, not the expiration. Narcotics are HEAVILY controlled by the government, and pharmacies are limited on the number they can order, keep on hand, and dispense in a monthly period. They keep a log of every order and fill in the safe with the drugs. If they are out, they can do nothing about it until their next order. Complain to the DEA and for this problem. It is thiri fault, not your pharmacist.

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5:36 pm EDT
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CVS prescriptions not in stock

For the second time this week, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. first it was a drug that I take for spinal stenosis — generic clonopin. (friday 4-15-16 4:42pm text message was received) yesterday, I tried to refill a ventolin inhaler and received a text this morning (4-19-16 @11:25 a. m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. when I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." what I didn't realize was that I was only in the middle of a 30 day supply. now, why would a tech ask if I wanted a refile when it was not due? i've never had this happen before in the 5 to 6 years we have been using cvs? my husband, who is an at&t employee, called them back a day or so later and asked them to check on the co-pay for that rx, and they told him $30.00. we called last night to check on the generic clonopin and it was finally ready and requested the refill on the ventolin, then I received the text this morning that it would need to be ordered. they would send a text when it was ready. this is not the first time we have complained about this particular pharmacy. this inhaler is a generic for albuterol which is a common drug for asthma and other lung conditions. shouldn't this be a shelf ready drug? we didn't have half the problems that we have experienced since using a local pharmacy. we also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. this happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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Update by Lisa McCuiston
Apr 19, 2016 5:42 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

LisaMcCuiston

C

Update by Lisa McCuiston
Apr 19, 2016 5:37 pm EDT

For the second time THIS WEEK, in trying to refill prescriptions, I have received a text message that the drug in question is not available and they will have to order it. First it was a drug that I take for spinal stenosis--generic Clonopin.( Friday 4-15-16 4:42pm text message was received) Yesterday, I tried to refill a Ventolin Inhaler and received a text this morning (4-19-16 @11:25 a.m.) that this was not in stock and could not be filled at this time, they would text me when it was ready. When I was at the pharmacy a few weeks ago, the clerk asked me if I wanted his particular Rx refilled and quoted a price of $200+ dollars. I told them "no, not at that price." What I didn't realize was that I was only in the middle of a 30 day supply. Now, why would a tech ask if I wanted a refile when it was not due? I've never had this happen before in the 5 to 6 years we have been using CVS? My husband, who is an AT&T employee, called them back a day or so later and asked them to check on the co-pay for that Rx, and they told him $30.00. We called last night to check on the generic Clonopin and it was finally ready and requested the refill on the Ventolin, then I received the text this morning that it would need to be ordered. They would send a text when it was ready. This is not the first time we have complained about this particular pharmacy. This inhaler is a generic for Albuterol which is a common drug for asthma and other lung conditions. Shouldn't this be a shelf ready drug? We didn't have half the problems that we have experienced since using a local pharmacy. We also get text that drugs are ready that were supposed to be canceled due to changes in prescriptions. This happened just last week and I told the pharmacy to remove it from my drug list 2 months ago.

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PharmD2018
, US
May 14, 2016 10:01 pm EDT

Ventolin goes on shortage a lot. Yes, it is a very popular drug...usually among the most popular drugs that a pharmacy dispenses. But it's not like you can blame CVS for this, they obviously want your business, they just didn't get enough in their order.

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What's wrong with you?
Coldtown, US
Apr 19, 2016 6:36 pm EDT

Can you post your story a forth time?

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1:02 pm EDT
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CVS oxycodone

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I took 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

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Wine Is Good
Wine Is Good
, US
May 09, 2016 7:54 am EDT

If you doctor did not change your script why is this a complaint against the pharmacy? They fill the script as it is written. Did you know you can cut a 10mg pill in half to make it 5mg?

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12:59 pm EDT
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CVS oxycodone

I carried a prescript to store #4655 and it was for 5 milligram oxycodone and my prescript was filled with 10 milligram oxycodone and I tool 90 pills not knowing my doctor had not changed my prescript and he found that I was taking way to strong of meds and wrong prescript in which he had wrote me I did have some side affects and did get sick from it . I have spoken with a David Lareau and was ask to call him back on 3/21/2016 and have called every day this week and he has not returned my calls please answer me why? My name is Brenda Cagle telephone number is: [protected]
Thank You

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CVS filling prescriptions

I have used CVS Pharmacy for 5 or 6 years. Trying to get prescriptions filled even with 24 hr notices is a pain in the butt. The prescriptions that I have to have my doctor's approval is even worse. Last week I called CVS and asked to have two prescriptions that needed my doctor's okay to be refilled a week ahead of time. Went in to pick them up 36 hours after calling them in and the request was never submitted to the doctor. I was assured that they would fax another request in (they always blame the doctor's office) and that I could pick them up the next day. Friday came and went - no prescription. Naturally it was to late to fax another request since it was after Doctor's hours. I ended up being without this medication for 10 days. Recently I went to Florida for an emergency..had my doctor transfer my prescriptions to CVS in Florida. When I returned home CVS assured me that all of them had been transferred back to Georgia. Guess What! Not! Went in to pick some up and they had been filled in Florida. Had to wait for them to get backed out down there and sent back to CVS in Georgia. Had to wait in line or come back and pick up later which is an inconvenience. CVS assured me that they had all meds transferred back. Not! They never have the prescriptions ready unless you call a week ahead and then sometimes they aren't. They never have enough help..you are always waiting, waiting and waiting. I'm seriously thinking about changing to another pharmacy. In fact that is exactly what I'm going to do.

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Update by nothi31
May 17, 2016 5:38 pm EDT

The Doctor's office stipulates that the pharmacy has to fax in a request to have some refills authorized. The doctor's office also requests that the patient does not call their office for refills. The problem is the time line on when a electronic fax is sent to the doctor's office. I do not know the procedure for s this to occur, however, it shouldn'r take 10 days and that is how long it took to get a refill and only finally after I called my doctor. They stipulated that CVS never sent a fax. I know, I know it's pass the buck from one to another...My doctor's office is 30 miles away, I can't go and get paper scrips every time I need a refill.

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Wine Is Good
, US
May 23, 2016 11:12 pm EDT

Faxing is all done electronically these days. They literally click a mouse on your script profile to send the fax to the doctor. I know that things have changed as far as pharmacists being required to request refills, and there are many petitions to change this policy. My husband is a heart patient, and I have already informed his doctors that I will not allow him to go without medication due to these policies. I took a proactive approach to make sure that I call the doctor each time a refill needs faxed to the pharmacy, and I hound the crap out of them. So far that has prevented any issues with his medication. Try that. Remember, your doctor works for YOU, not the pharmacy, and if you remind him that his fees get charged to you, and you are the one he answers to.

Wine Is Good
Wine Is Good
, US
May 09, 2016 7:58 am EDT

The same thing will happen with any chain pharmacy. Use a small, hometown pharmacy where they have time to physically fax or call your doctor. All chains use electronic faxing and unless there is a script issue they are not going to call your doctor. When they fax, YOU need to call your doctor and have him contact the pharmacy. At my pharmacy, we fill over 400 scripts per day, and we are not a 24 hour pharmacy. With that many scripts, we do not have time to call your doctor and wait on hold. You need to be proactive here. It is YOUR responsibility to get your doctor to respond. Otherwise, go to your doctor and get paper scripts so you know they are there every time.

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CVS manager store 3643

I drove my daughter to the CVS 3643 on Union Cross rd in Kernersville NC, for her first ever job interview. I waited in the store while she had her interview. 1st the manager didn't even conduct the interview, 2nd I witnessed the store Manager Lisa verbally "abuse" two female employees...to the point of tears. She was beyond rude to customers and said thing in front of customers that should have been taken behind closed doors. I watched the young lady working the cash register ( very polite and professional and very helpful) run from tasks in the rear of the store back and forth to the register all while the manager worked in the front row, never once acting like she would help. When the young cashier asked if manager could watch the register while she used the restroom the manager refused. When my daughter came out of interview I informed her there was no way in hell I would allow her to work for such a horrible place. I will never again spend one single dime in a cvs store...I will go out of my way and drive miles before I stop at a CVS.

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CVS pharmacy-customer service

We have lived in Pontotoc, MS for 3 years and we have had our prescriptions at CVS since we moved. The pharmacy staff is rude, unfriendly, and unhelpful. In fact, they are arrogant and smug when a problem with a medication arises. This needs to be corrected immediately. We will be taking our business elsewhere.

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CVS unethical behavior

CVS2 employees that one works the night shift and the other works days at the Pharmacy. These 2 employees ganged up on me cause I got mad cause when I asked for a certain size needle for my diabetic uncle he first made a false statement and said I need a prescription for that size.. Then treated me like a drug addict and started telling customers about this situation. I feel uncomfortable now every time I go in CVS and see them working. Please do something about this. I really want this to stop. Mark.dzendrowski.[protected]@gmail.com [protected]

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CVS extra care card

Is there any person at CVS that can explain to me why CVS ExtraBucks that were sent to my Extracare card by the corporate office on February 5, 2016 were not on my card as of last night when I went to make a purchase?
This seems to be a recurring theme by CVS. For example I received an email on February 5, 2016 reading I had $5.00 ExtraBucks that I need to use before February 16, 2016 or they would expire. When I went to the store the ExtraBucks were not on my card. Calling your customer service number for help was USELESS. First I was told there was nothing on the card. When I explained I received the email I was told the ExtraBucks expired the end of January. Over the fourth-eight minute phone conversation I was put on hold several times while the customer service representative was checking into the problem. As my aggravation escaladed I asked to speak with someone else who could solve the problem. I was put on hold and waited until the call was finally disconnected by the CVS customer service representative.
Calling your corporate office was just as USELESS. I was told the $5.00 ExtraBucks from the email and an additional $5.00 ExtraBucks were being put on my card and would be available to use forty-eight hours later.
There is an old joke about ‘how far you can lead a [censored] without a rope’ - I really feel like the [censored].

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CVS prescription refill request

Hi, I need my prescriptions filled asap I am currently on specialty pharmacy care and I have to have my antibiottics asap I have been summited heavily and I need accuracy in the name brand medicines that I require and my medicnes cant be subistuted with childrens dose .I need my issue improved asap .Mrs Treasea my pharmacy tech has messed up with us every time since I came back to Cvs and I need better service. I don't have the patience that I used to have and I need her out of my service.
Thank You
Connie Lee Woods
[protected]@gmail.com
Phone Number [protected]

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ENOUGH Please- I'm The GOOD Guy
Nevada, US
Mar 04, 2016 10:42 am EST
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I agree with you. Pharmacy's are getting out of control and they are Hiding behind their license's to not re-fill you for any reason they wish. I've been with one pharmacy for 61/2 yrs. close to my home and then one day drop off my scripts to be filled as usual they hand me my scripts back and they told me they are out of them., their supplier has been shorting them. THAT'S B.S. Especially the meds I'm on. for a broken leg with 2 titanium plates & 20+ screws holding my leg together along with needing a new knee on top of other issues they the pharmacy can treat you like that is Insane. So I feel your pain Connie.
Good luck and I had the same issue with pharmacy's bad attitudes and the run around/.
I wish they all would change.
yours truly,
The Good Guy

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

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